TripAdvisor Traveler Rating

They don’t clean the rooms during visit, which is unacceptable at these room rates. They ran out of shampoo and didn’t have any at the front desk. Motel 6 has better service and cleanliness.

Not recommended. Location is the only good thing about this hotel. You will be disappointed as I was. The building feels older. In the hallways there was permeating odor of socks or wet bathing suit. The entire hotel smelled musty. The room decor and furnishings were cheap and more in line with a discount motel then an upscale, premium product. The towels are threadbare and cheap. We stayed on a Sunday night and there are no dining options within walking distance so we ate at the hotel "restaurant" which is more like a cafeteria. The food was awful and one of the employees insisted I bus my own table and sort the dishes, silverware, and trash for her. When I declined, she called me an "entitled a**." Well, yes ma'am, I did just spend $78 for slop, I might be entitled to something. I would never stay here again and I will warn everyone visiting Universal to not stay here.

My wife and I had a wonderful stay here for two weeks from 12th November to 26th November to celebrate my 70th birthday. The hotel and room was lovely (we had a room overlooking Volcano Bay). We found all of the staff to be polite and helpful and a real credit to the hotel, unlike lots of hotels. But some were outstanding. Our amazing stay began with Brenda on check in who was very cheerful and welcoming and really did set the tone for the rest of the holiday. In the Urban Pantry Jennifer and Ines were incredible, especially when they found out it was my birthday! They were always very friendly and upbeat and certainly made my special stay even more special. I must also give a huge shout out to Raven who when we returned after a tiring day was ready to serve us with ice cream and cookies at the Pizza station to help revive us. (A big thank you from Chris "The Cookie Queen".) In the shop Hannah and Patrick were super helpful. I must also make a special mention to our Housekeeper for whom nothing was too much trouble and going out of her way to ensure our room was made up, even late into the afternoon.(I'm sorry that I didn't get your name) The position of the hotel is great even with no car. 5 minutes from Volcano Bay, 5 minutes from Sapphire Falls and the water transport and walking distance to CityWalk. We would definitely recommend this hotel and certainly stay here again!

We had a blast! We enjoyed traveling to and from the Walt Disney theme parks via shuttles daily! The beds were clean and comfortable. We had modern clean room, with entertainment equipment options throughout. Great restaurants with a variety of food options. Great view and willing to enjoy again!

After staying here in 2024 we were looking forward to staying here again. Before travelling we had requested a room with a view of the theme parks after having one last time. When we arrived we were told room wasn’t ready and would get a text when the room was ready. Time passed and had not received a text so went back and the room had been ready for a while and our keys had been sat there for a while. Got to the room and no theme park view even though a returning customer . Many times we had to chase housekeeping and sometimes new towels were not left or coffee filled up etc . The call this a budget hotel but with the price they charge it is far from. Bar staff round the pool seem very unhelpful and unfriendly even though drinks prices are steep and still expect a tip. Would definitely think twice before choosing here again