TripAdvisor Traveler Rating

My teenage daughter and I stayed her for a week in her Easter holidays. The hotel was great for the price, good rooms, fab top floor bar/restaurant, convenient pizza on the GF and the pool was also great. All in all a great time. My 1 star is because the day I returned, the hotel took money for my stay despite me paying up front for the holiday through UK tour operator Thomas Cook. The hotel conceded the error, but refunded me a lessor amount. Initial good communication has now ceased. I’m posting the 1 star with the aim of getting my full refund.

been there and it was very nice..

We stayed at this hotel for ten nights during a busy time. Check in was simple and Tina on the front desk was extremely helpful friendly and even gave us a generous treat when we checked in. Our room was on the 14th floor and had a view of the universal parks. The rooms were clean and the only problem we had was our tablet that controlled the rooms lights wouldn’t charge when we arrived but was sorted within an hour of going out for essentials. The buses to the parks were regular and the boat across the road in Sapphire Falls was very easy to use and great access to the parks. We had a few lunches in the hotel and the food was well priced for the quality and convenience. I stayed here with my 13 year old daughter and we would both stay here again!

We moved across to this hotel after staying at the Royal pacific and were pleasantly surprised how good this hotel was! We had a double queen deluxe room - which had a panoramic window and a fab view! We were the Cabana bay side and was lucky enough to see the Magic Kingdom fireworks! Rooms were a good size - we liked the shower cubicle better than the bath with over shower and curtain in the Royal pacific! There is a small fridge. The rooftop was great for an early evening drink and watching the sunset or just stay in your room and watch it set! Food was ok - we had noodles, pizza and again stayed in our room or you can eat in the dining area! It seemed very quiet! Slight cons - paper cups rather than glasses and not a great deal of storage (we only stayed a night so wasn’t an issue) the pool was ok - nothing special - the water was freezing! But there was a hot tub to warm up! We stayed here for the close proximity to Volcano Bay! All in all I would recommend this hotel for a short stay while visiting universal!

I rarely write reviews, but my experience at the Aventura Resort Orlando was unacceptable and needs to be shared. During my stay, my Louis Vuitton belt was taken from my room. What followed was even more concerning than the incident itself. I was passed between nearly 20 different staff members across security, front desk, and lost & found — with no ownership, no clear communication, and no resolution. At multiple points, I was told “we’ll make this right,” only to later be told that because there is “no proof,” nothing can be done. That response is not only dismissive, but it completely ignores the responsibility a property has to its guests. The issue here is bigger than a missing item — it’s the complete lack of professionalism, accountability, and basic customer care. When a guest raises a serious concern involving potential theft, the expectation is a coordinated, thoughtful response. Instead, I experienced deflection, inconsistency, and zero follow-through. For a hospitality business in a major market like Orlando, this is unacceptable. I would strongly caution others to think twice before staying here — not because issues can’t happen anywhere, but because how they are handled here falls far below any reasonable standard.