TripAdvisor Traveler Rating

My wife and I had a wonderful stay here for two weeks from 12th November to 26th November to celebrate my 70th birthday. The hotel and room was lovely (we had a room overlooking Volcano Bay). We found all of the staff to be polite and helpful and a real credit to the hotel, unlike lots of hotels. But some were outstanding. Our amazing stay began with Brenda on check in who was very cheerful and welcoming and really did set the tone for the rest of the holiday. In the Urban Pantry Jennifer and Ines were incredible, especially when they found out it was my birthday! They were always very friendly and upbeat and certainly made my special stay even more special. I must also give a huge shout out to Raven who when we returned after a tiring day was ready to serve us with ice cream and cookies at the Pizza station to help revive us. (A big thank you from Chris "The Cookie Queen".) In the shop Hannah and Patrick were super helpful. I must also make a special mention to our Housekeeper for whom nothing was too much trouble and going out of her way to ensure our room was made up, even late into the afternoon.(I'm sorry that I didn't get your name) The position of the hotel is great even with no car. 5 minutes from Volcano Bay, 5 minutes from Sapphire Falls and the water transport and walking distance to CityWalk. We would definitely recommend this hotel and certainly stay here again!

We had a blast! We enjoyed traveling to and from the Walt Disney theme parks via shuttles daily! The beds were clean and comfortable. We had modern clean room, with entertainment equipment options throughout. Great restaurants with a variety of food options. Great view and willing to enjoy again!

After staying here in 2024 we were looking forward to staying here again. Before travelling we had requested a room with a view of the theme parks after having one last time. When we arrived we were told room wasn’t ready and would get a text when the room was ready. Time passed and had not received a text so went back and the room had been ready for a while and our keys had been sat there for a while. Got to the room and no theme park view even though a returning customer . Many times we had to chase housekeeping and sometimes new towels were not left or coffee filled up etc . The call this a budget hotel but with the price they charge it is far from. Bar staff round the pool seem very unhelpful and unfriendly even though drinks prices are steep and still expect a tip. Would definitely think twice before choosing here again

Nice clean hotel. Elevators were extremely fast. Staff was very friendly especially Barbie at the bar. The rooms could use some pictures and a little more light in the bath. The iPad controller was easy to use. The rates are good.

This hotel was fabulous! Check-in was easy and staff was very friendly. We had a room on the 10th floor overlooking Volcano Bay. You could also see Epcot and Magic Kingdom in the far distance so you could see their fireworks at night. Do yourself a favor and request a higher floor in the pink section! The room was nice and modern and everything in the room is controlled by a tablet in the room. There are not nearly as many rooms/people here as the other hotels and were hardly any kids here which was an extra bonus for us. The pool is smaller and quiet but perfect for this hotel. They do play movies at night in the pool area. Not a whole lot of food choices but they had unique choices like wok bowls. Also, it is super easy and convenient to catch the water taxi right next door at Sapphire Falls. Security is at the boat dock so you don’t have to use the big security line at Citywalk and you are dropped off in Citywalk between the entrances to both parks. Not only that but there is a direct path to Volcano Bay that goes under the road and takes you right into the park. We will definitely stay here again as this has been our favorite hotel of any hotel we have stayed at in Orlando/Kissimmee.