TripAdvisor Traveler Rating

The front desk and concierge service were poor. I had two negative experiences. First one when inspite of having two rooms and being a total of six guests I was given only two breakfast coupons (as being a lifetime platinum member) per room when I always get at least 2 per room (always in 20 years). Second one when I left my wallet at my room I when to the (concierge since nobody was at the front desk) with my digital ID and the person asked me for my cell phone to see my bonvoy account and then preached me that this was the last time they were issuing a new card. And finally at the front desk on the final day; the front desk could not do a print out of my account in 10 minutes. Terrible service at the front desk and concierge. Rooms were simply ok and the service at the restaurant was very good. So an average rating is fair

If I could give the Swan Reserve six stars, I would. We had a truly exceptional experience there. They really take care of their Marriott elites. We got a nice upgrade to a suite (I am Ambassador level), and were invited to watch July 4th fireworks (and Saturday the 5th as well) at the Vue room on the top floor of the hotel. They had a great layout of snacks and drinks and games to play there. The room was well appointed with plenty of outlets, nice amenities, and was very quiet, which was especially pleasantly surprising for a hotel on Disney property with lots of families with young children. The hotel is only a few years old (I think four), so design is just better than most other hotels on or off Disney property. Service was excellent, including turndown service a couple of nights. When we needed something from housekeeping and called for it, it came quickly and with plenty to spare. Staff was uniformly friendly and helpful. Breakfast at the restaurant is excellent. The buffet (continental or full) is perfect, and the a la carte items are also great. Gym was nice and had plenty of equipment and space. Kerry the GM went truly above and beyond to help when we had something to discuss with her, and her enthusiasm for the property shines through with her and the whole staff. I can't say enough good things about this hotel, and it will be our go-to hotel for Disney World for years to come.

We had an incredible stay at the Disney Swan Reserve by Marriott! From start to finish, the service was top-notch. Robert at the valet was not only friendly but even remembered us from a previous stay at the Dolphin—such a nice personal touch. Frankie at the front desk was knowledgeable and welcoming, and we were thrilled to receive a platinum upgrade to a spacious two-room suite. A special shoutout to Kerry Davis, the assistant manager, who truly went above and beyond. On the Fourth of July, the hotel hosted a private VIP fireworks viewing from VUE on the 15th floor. Since my daughter has some sensory sensitivities, Kerry was kind enough to give us a private tour earlier in the day so she could feel comfortable in the space. That level of care meant so much to our family. We can’t wait to return for our monthly Disney weekends!

We absolutely loved the Swan Reserve during our April vacation this year!!! As a Marriott Titanium, we were upgraded to the signature suite with 2 queen beds and a sofa bed. The exclusive property was perfect for our family of 4 with ample space (dining table was awesome along with 3 TVs). The property is right next to the Dolphin and Swan so the location is perfect for Epcot and Hollywood Studios since it's it's about 15 minutes by foot/water taxi. The breakfast vouchers (around $30 each day) were an added bonus and we used it at the market on the 2nd floor (great way to get some beverage and pastries to start the day)!!! I can't recommend this prestigious property enough, especially if you're a Marriott member!!! Thank you Swan Reserve and your outstanding staff for so many unforgettable memories for our Magical Disney vacation!!!

Went to the Amare restaurant at the Swan Reserve. What an incredible experience! Some of the best food we've ever had in Disney property. Robert , our server, was INCREDIBLE! His recommendations for food and drink were amazing! Can't wait to come back!