TripAdvisor Traveler Rating

We were extremely dissatisfied with our recent stay. While my wife and I were asleep in our room, hotel security abruptly knocked and demanded immediate entry to inspect the smoke detector. I asked if they could return later, as I was not fully dressed. Despite this, they insisted on entering and proceeded to do so while I was still in my underwear, disregarding both our privacy and basic courtesy. We were left feeling humiliated, sitting half-dressed as contractors performed the inspection—an entirely preventable situation had we been given prior notice or even afforded a moment to properly prepare. To make matters worse, when I called the security desk to raise my concerns, I was placed on hold and ultimately disconnected. I had to call back a second time and specifically request to speak with a manager before anyone took the matter seriously. This incident reflects a concerning lack of respect for guest privacy, professionalism, and communication. I sincerely hope hotel management addresses these serious shortcomings and implements immediate changes to ensure no other guests are subjected to such an intrusive and disrespectful experience.

We recently returned to the Walt Disney World Swan Reserve, and once again, it was an exceptional experience. Having just stayed in March, it felt great to be back — and we were thrilled to receive a wonderful room upgrade. The staff was incredibly friendly and welcoming, and the room was absolutely immaculate. This time, we tried both the in-room continental breakfast and the buffet at Amare — both were delicious and a great way to start the day. Looking out over EPCOT from our room at night, with the park beautifully lit up in the distance, made the stay feel truly magical. The hotel's proximity to the Disney parks is fantastic, and it’s a huge plus that it qualifies as a Disney Deluxe Resort, giving access to Extended Evening Hours and other valuable benefits. The only disappointment was that we didn’t have time to enjoy the pool on this trip — but that just gives us another reason to come back soon. We’re already looking forward to our next visit.

Went to the Pool bar and had lunch. Hands down one of the best experiences I’ve had at a pool bar. Olivia was my bartender and she is a beast! Super friendly and informative about the menu and other attractions nearby. Miguel was also very kind and helpful when I needed anything. Would recommend to all to stop in.

We had another great stay at the Swan Reserve over Easter. The Swan Reserve is a nice, boutique property that still feels brand new, but with access to all of the amenities at the very large Swan and Dolphin complex located just across the street. Securing most Disney privileges while earning Marriott points/status (or redeeming Marriott points for stays) is a huge plus. Walkable to both Epcot and Hollywood Studios (though we choose to take the boat to Hollywood since it's just one stop away and a longer walk than Epcot). The on-site restaurant (Amare - Mediterranean) is fantastic. This means that the room service food is also great since it comes from Amare. Also, if you don't see anything you like on the pool bar menu, just check the Amare menu. My kids typically order the Chicken Souvlaki platter from Amare out to Tangerine (poolside restaurant) for lunch and the servers are always accommodating (though the Turkey Club sandwich and pizzas on Tangerine's menu are both great too!). My girls are now 18 and 16 years old and we are not really rope dropping the parks any longer. We tend to sleep in these days and the Swan Reserve is so much quieter in the morning than the Swan/Dolphin/Disney hotels. I am mostly writing this review this time to give feedback on the excellent service we received on this trip from Rick and Doug at the bell / luggage desk, Olivia at the Tangerine pool bar and Franky at the front desk. Great job to all. We'll be back soon.

The hotel itself is quite nice. I prefer it to its much larger sister hotels the Swan and Dolphin, but they are both only a 3 minute walk away and Swan Reserve guests have all privileges on those properties, which do have better pools. But I love the intimate setting of the Swan Reserve. More chill and relaxing. My reason for taking the time to review, however, is to commend the staff we encountered during our stay. From the moment we arrived we were treated with smiles and courtesy by everyone. I especially want to single out Vee and Miranda at the reception desk. They are two of the most pleasant and efficient hotel staff members I have ever dealt with. We arrived early in the morning and had no expectations that our preassigned room would be ready, but even so Vee went out of her way to check inventory and we were given the option of immediately checking into a top floor suite with an EPCOT fireworks view through floor-to-ceiling windows. I was also immediately able to confirm a very generous late check-out time. Very happy with everything about this underrated gem of a property.