TripAdvisor Traveler Rating

Our stay at the Walt Disney World Swan Reserve over Labor Day weekend exceeded every expectation. From the moment we arrived, the staff delivered outstanding service and made us feel genuinely welcome. Every team member was professional, friendly, and eager to help. The valet attendant remembered us from our previous stay and gave my kids the coolest Mickey Mouse balloon. Bryce at the front desk provided the most amazing upgrade that blew my family away. My wife loved the Epcot view and our kids had plenty of space to play in the room. Beyond the service, what truly sets this hotel apart is the cleanliness, location and value. We enjoyed an easy access walk to EPCOT, Hollywood Studios, and all the amenities of the Swan and Dolphin resorts while still enjoying the quieter, boutique-like atmosphere of the Reserve. Our kids absolutely love the slide at the Grotto pool. This was one of the best hotel experiences we've had at Walt Disney World, and we cannot wait to return. Highly recommend!

WDW Swan Reserve gets very high marks for property, location, and overall operations. I commend landscaping, infrastructure maintenance, and overall property operations. The property has outstanding curb appeal and does not look nearly 5 years old. It looks brand new!!! Most interactions with resort Associates are above average. However, General Management should be aware that a few key areas that intersect and contribute to guest experience need refinement. We’ve been to this property dozens of times and my remarks are intended to help management “refine the customer experience”, not be picky ! 1) it took 1 hour and 50 minutes to get luggage delivered to our room, when traffic at arrival was non-existent. We gave ticket to Front Desk. Bellhop blamed Front Desk; Elijah (front desk) blamed “bell hop system was down”. Finger pointing replaced common sense remedy efforts. If systems was down, why wouldn’t front desk call bell hop? Instead “customer experience suffers” and guest actually have to get involved to remedy. Not very good. 2) the “greeter@ at restaurant entrance needs to “own the interaction with guest”. “good morning, how are you ?” should commence the exchange and not just a monotone call for “room number and name”. Most other Marriott properties manage this interaction better, and the host should exhibit an uplifting experience is ahead! It would be contagious and waiters could hitchhike off of the positive environment. (my real observation is that training and developing associates that engage actual guest interaction is lacking!). Look to Publix Super Markets in Florida for witnessing a company, whose culture is all about customer experience!). And Associates should be trained to remedy a situation, not blame systems that may or may not be subtracting from the overall experience. Management can aid associates to go from good to great!

We have stayed at many Disney resort properties over the years, and tried the Swan Reserve first on Father’s Day weekend and we loved it so much we went back to move our daughter back home after working a year at Disney World because we loved it so much. It is a newer property, and a BonVoy property, which is great. If you are planning time mostly at Epcor or Hollywood Studios, it could not be more convenient. It is also a short walk to the Boardwalk shops. While the facility and its’ location are all great, what really makes it is the staff. I received an email from the Welcome Ambassadors and in they requested to be informed if we were celebrating anything special. Well, on this trip we were - our oldest daughter was just finishing a year in the Disney College Program. So, I wrote back and let them know about this, and quickly received an email back from Lauren McMillan saying that she would make a note of this, and then asked if our daughter had any dietary restrictions. I wrote Lauren back to thank her for her thoughtfulness and let her know that our daughter had spent her year at Galaxy’s Edge working on Smuggler’s Run.?? My wife and daughter checked into the hotel a couple of days before me, and ordered room service for dinner after moving her out of her apartment. When it arrived, there was a VERY large piece of chocolate cake and a handwritten card from Hondo, the boss at Smuggler’s Run, thanking Bethany for her year of service. It was just awesome - our daughter was so surprised and that just meant the world to us. Lauren McMillan is a gem. ??The staff at Grounds Coffee Bar is also just so friendly. I am embarassed to say that I did not get this gentleman’s name, but he is one of the oldest on staff and he makes most of the coffee drinks. As a barista, he is great, but as a person, he is just wonderful. He is always happy and welcoming. You think about how many people and families are in these hotels night after night, and how frequently the names and faces change - this gentleman always remembers you. ?? I cannot recommend Walt Disney’s Swan Reserve highly enough. As a hotel, it has everything you want - but the staff just makes it amazing.

We are locals and booked a fireworks-facing suite for my daughters bridal shower with a small group. From the moment we arrived, everything was absolutely perfect. When we checked in, the front desk staff surprised us with a chance to watch the fireworks from the Vue on the 15th floor. Once arriving in our room everything was clean and inviting, and our view was lovely. Everyone that saw my daughter congratulated her and made her feel so special. Stays like this are why I am Marriott loyal!

My wife and I travel to Walt Disney World frequently, and without question, the Walt Disney World Swan Reserve has become our favorite hotel on Disney property. We have stayed at many resorts over the years, but we consistently choose the Swan Reserve because of the incredible experience, outstanding service, and welcoming atmosphere. From the moment you arrive, you are treated like family. The valet and baggage team are always smiling, greeting guests warmly, and making every arrival and departure feel special. The level of hospitality throughout the hotel is truly exceptional. The food and beverage experience is another reason we continue to return. Whether enjoying a meal at the restaurant or relaxing at the bar, every dish has been outstanding. We have yet to have a disappointing meal. The bartenders are talented, friendly, and create phenomenal handcrafted cocktails. The wine and beer selections are also excellent and offer something for everyone. The pool area is the perfect place to unwind after a day in the parks. Fresh towels are always available, there are plenty of chairs and umbrellas, and the atmosphere is lively without being overwhelming. On many afternoons there is a DJ providing music, creating a fun resort vibe while still allowing guests to relax and enjoy the Florida sunshine. What truly sets the Swan Reserve apart, however, is the staff. Every team member we have encountered has been attentive, professional, and genuinely invested in ensuring guests have a memorable stay. I would like to give a special recognition to Miranda Campos, who has consistently gone above and beyond for my wife and me. As a Welcome Ambassador, Miranda exemplifies what world-class hospitality should look like. As a Marriott Ambassador Elite member, I have stayed at many properties, and Miranda is one of the most impressive hospitality professionals I have ever encountered. She always takes the time to check in with us, ensure our stay is going well, and provide recommendations tailored to our interests. She is incredibly knowledgeable about the resort, Walt Disney World, local activities, dining options, and even Disney pin trading, which my wife enjoys. Her professionalism, attention to detail, and genuine care for guests make every visit feel personal and special. One of our favorite experiences has been attending the EPCOT fireworks viewing event on the 15th-floor Vue level. The views are spectacular, and it is a wonderful benefit for Marriott loyalists. Experiences like these, combined with Miranda’s exceptional hospitality, create memories that keep us coming back year after year. The Swan Reserve is more than just a hotel for us; it has become part of our Disney tradition. The outstanding accommodations, incredible food and beverages, relaxing amenities, and most importantly, the remarkable people make this property truly special. Thank you to the entire Swan Reserve team, and especially Miranda Campos, for continually making our stays unforgettable. We cannot wait for our next visit.