TripAdvisor Traveler Rating

I’m honestly surprised by the exceptional ratings for the Swan Reserve because our experience did not live up to them. The room was not very clean upon arrival. It was obvious the floors had not been properly swept or cleaned, and the tile floor was visibly dirty. Ironically, I passed a housekeeper carrying a vacuum, so it’s clear vacuuming is available, but it certainly wasn’t done in our room. The condition of the hallways was also disappointing. There was crumpled trash scattered throughout the corridors, which gave the entire property a neglected appearance. The quick-service breakfast location, Grounds, was another letdown. The food was extremely overpriced for the quality. We paid nearly $30 for greasy egg bites and bland Mickey waffles that lacked any flavor. Even the grab-and-go snacks felt excessively expensive. To be fair, there were a couple of positives. The beds were very comfortable and provided a great night’s sleep. Most importantly, Jeremy from Bell Services was absolutely outstanding. He was friendly, professional, helpful, and genuinely made our stay more enjoyable. Jeremy provided the level of service I expected throughout the resort. Give that man a raise—he was by far the highlight of our experience. Unfortunately, comfortable beds and one exceptional employee were not enough to overcome the cleanliness and food quality issues. Based on this stay, I would have a hard time recommending the Swan Reserve at its current price point.

Sat poolside and had Haley as our server she gave great service! The DJ by the pool was great played a lot of great music, will be back!

Not a full disney hotel and it’s apparent in 3 ways.. a. Service is slower. Helpful but slow. (Front desk) b. Bar service is even worse. The bartenders would say how they let a bartender go early and had unexpected rush in evening…. Repeat this for every night you are there. It’s bad. c. The bus shuttle situation is not good, returning from magic kingdom evening? You have to shuttle to boardwalk hotel (an actual wdw hotel) and walk 14 min back to your hotel or catch an uber. After full day of Disney this isn’t good. They don’t even do a courtesy 2nd stop. d. The Reserve is in better shape but neighboring Swan and Dolphin are tired and old and are low tier vs any other wdw site. Expect remodeling construction in 2026-2027.

The resort feels like a maze. It is pretty. The rooms are small but pretty decor, seemed clean, and beds comfortable. It is walking distance to Epcot and Hollywood which was nice. Also could walk to some Disney resorts for meals which was nice. They do have buses to the parks and Disney Springs, but the buses seemed very dingy and dirty. Not what you expect at Disney. The buses seemed very drivers were all very nice. You hear everything though. People coming in late at night being loud in the hallways and in their rooms. All of the road noise. It is just a very noisy place which we didn’t expect. Highly recommend taking a sound machine. Overall it was ok. Would I stay again? Probably not.

The property is in a good location, the reception is basic there are far nicer places to stay with better facilities. We holidayed in the USA for a month, visiting from Australia and this was by far the worst service resort we encountered. Our room wasn’t ready at check in time, the manager Emily was extremely rude during our week stay and when leaving . Other staff were mostly friendly. The room itself was lovely and clean with a decent view. The sister properties have better facilities, service and restaurant options, the Mexican was amazing and slides good fun for the kids. I had a Balinese massage at the Dolphin/Swan, it was okay but not as nice as a Balinese massage in Bali for a fraction of the cost! The buses to theme parks are sporadic and don’t have a timetable which isn’t helpful! The boat was easy to catch to Epcot and Hollywood Studios but from across the road at Swan/Dolphin. Marriott Guest Service Employees were extremely unhelpful and condescending during and after our stay and essentially we were overcharged $700+ (we have left it up to our travel agent to deal with the refund) I would not recommend, nor return to the Swan Reserve for Disney World Trips based purely on the low Marriott service standard.