Walt Disney World Swan Reserve reviews
232 TripAdvisor reviews
Don't bother, reservation cancelled without even an email from the hotel to let me know.
Lisa L on Mar 21, 2024
My family and I were meant to stay at this hotel in just a few days but I just logged into my Bonvoy account to discover that they cancelled my booking without bothering to contact me or even deign to give me an explanation. Now I am scrambling to find another hotel just a few days before we arrive. The arrogance and incompetence behind this is just staggering. Don't bother showing Marriott any loyalty. Yes, the irony is that Bonvoy is meant to be their loyalty account. We usually spend a few weeks a year staying at their various hotels around the world for work and holiday, and this is how they treat their customers.
Nice suites - convenient to Epcot and Hollywood. Don’t rely on room service.
nyc892834 (New York City, New York) on Mar 18, 2024
a relatively new hotel, not overly Disney, yet convenient to Epcot and Hollywood studios. If you need a suite for kids it’s one of the best options that gets you all the perks of an ‘on property hotel”. Room service was a bit inconsistent for breakfast but overall would recommend.
Incredible experience
Kelly A on Mar 05, 2024
This is the best Marriott property we have stayed at. First family trip to Disney and the staff made it extra special. Bella and Emily were incredible with our kids and made you feel like you were coming “home” after a long park day. Jake and Olivia were friendly and knowledgeable bartenders and the gluten free pizza crust was one of the best we have ever had. The pineapple old fashion was delicious and loved its presentation. Transportation to all 4 parks is available and it’s close enough that you could walk to Epcot or Hollywood studios. I highly recommend staying here.
Review for the Disney Family
KateKnows (Tennessee) on Mar 02, 2024
We like to try different hotels for our Disney trips, so this review is geared toward those considering Swan Reserve for their family Disney vacation. Though this hotel isn't themed-out like your larger Disney hotels nearby, we were extremely happy with our stay, and our grade-school kids loved it too. The potential drawbacks would be again, it's appointed like a standard hotel. So if immersive theming is important to you, this may not be for you. Also, direct access to Disney park people isn't available here, and there isn't a Disney gift shop if that really matters to you. I did see a "Disney desk" in the lobby, but nobody was ever there. I honestly don't know if they can, for example, link your magic band to your credit card here (maybe somebody from the hotel will answer this). We just had them do this at the front desk of another hotel when we went there for dinner. Direct access to the MK requires some logistics. There is a Disney bus that comes here, running every 30 minutes, and it will take you to the Transportation Hub, where you can hop a monorail to the MK. You can also easily walk to nearby hotels (like the Boardwalk) to catch a bus directly to the entry to the Magic Kingdom. The walks are well-marked and pleasant. Moving on to clear pros: The hotel was a GREAT size. It was SO EASY to get around. If you've ever waited with 48 people for 5 minutes for an elevator to arrive at a Disney mega-hotel, or walked 2.5 miles to get from your room to the lobby, you feel me. I much preferred the more intimate size and not having to wait for basics like the elevator. It was a super easy walk to Hollywood Studios and to Epcot. HS is particularly close. We were able to walk over for rope-drop and the walk was so lovely and peaceful, I wondered if we were going the right way a few times! It wasn't until we got to the gates of HS that we hit the crowds. Easy walk to Swan, Dolphin, Boardwalk, Beach Club, Yacht Club. Easy walk to Skyline at Epcot. Even though there wasn't a "Disney person" at the front desk, when we had an issue with our kids not being on our reservation (prob bc I booked through Amex), the person at the front desk did know immediately what to do about it, and generated a new confirmation number that allowed our kids to get added on our Lightning Lanes at Guest Services at the parks. There is a very good, very convenient breakfast option in the lobby where, again, the lines were short and the service was quick. SO refreshing. There is also a super fun two-course mini-golf basically in its front yard which we visited twice when we had a couple hours to burn (like waiting for our room to be ready on check in). We loved it! It was so fun. You can buy from a small selection of Disney themed souvenirs here, btw. And, finally, we were very pleasantly surprised by an incredible dinner at Amare, the Mediterranean restaurant on-site. TBH I booked it on a whim because we tend to turn in early at Disney, and dinner at the hotel sounded easy. It was SO GOOD. A hidden gem. Turns out it's ranked in the top 10 in Orlando and we could see why. Do NOT sleep on this place -- it is outstanding. I will leave a separate review for it and our fantastic water, Luis. So all in all, if you don't mind having to plan out your trek to MK and you don't crave Disney characters embroidered on the carpet, 10/10 recommend this hotel.
Exceptional
Cole P on Mar 01, 2024
A Very welcoming staff, Jake our bartender was very knowledgeable and friendly ! He helped us an our day and provided some great chicken tenders . Over all a great experience . Jake was able to help us even though we showed up late / after close .