TripAdvisor Traveler Rating

My wife and I travel to Walt Disney World frequently, and without question, the Walt Disney World Swan Reserve has become our favorite hotel on Disney property. We have stayed at many resorts over the years, but we consistently choose the Swan Reserve because of the incredible experience, outstanding service, and welcoming atmosphere. From the moment you arrive, you are treated like family. The valet and baggage team are always smiling, greeting guests warmly, and making every arrival and departure feel special. The level of hospitality throughout the hotel is truly exceptional. The food and beverage experience is another reason we continue to return. Whether enjoying a meal at the restaurant or relaxing at the bar, every dish has been outstanding. We have yet to have a disappointing meal. The bartenders are talented, friendly, and create phenomenal handcrafted cocktails. The wine and beer selections are also excellent and offer something for everyone. The pool area is the perfect place to unwind after a day in the parks. Fresh towels are always available, there are plenty of chairs and umbrellas, and the atmosphere is lively without being overwhelming. On many afternoons there is a DJ providing music, creating a fun resort vibe while still allowing guests to relax and enjoy the Florida sunshine. What truly sets the Swan Reserve apart, however, is the staff. Every team member we have encountered has been attentive, professional, and genuinely invested in ensuring guests have a memorable stay. I would like to give a special recognition to Miranda Campos, who has consistently gone above and beyond for my wife and me. As a Welcome Ambassador, Miranda exemplifies what world-class hospitality should look like. As a Marriott Ambassador Elite member, I have stayed at many properties, and Miranda is one of the most impressive hospitality professionals I have ever encountered. She always takes the time to check in with us, ensure our stay is going well, and provide recommendations tailored to our interests. She is incredibly knowledgeable about the resort, Walt Disney World, local activities, dining options, and even Disney pin trading, which my wife enjoys. Her professionalism, attention to detail, and genuine care for guests make every visit feel personal and special. One of our favorite experiences has been attending the EPCOT fireworks viewing event on the 15th-floor Vue level. The views are spectacular, and it is a wonderful benefit for Marriott loyalists. Experiences like these, combined with Miranda’s exceptional hospitality, create memories that keep us coming back year after year. The Swan Reserve is more than just a hotel for us; it has become part of our Disney tradition. The outstanding accommodations, incredible food and beverages, relaxing amenities, and most importantly, the remarkable people make this property truly special. Thank you to the entire Swan Reserve team, and especially Miranda Campos, for continually making our stays unforgettable. We cannot wait for our next visit.

Hotel Lobby and Public Areas were fine. The room was disappointing in terms of overall cleanliness. The area rug was stained/dirty; I was not comfortable walking barefoot. The front desk wasn't clear about parking charges; I was assured there was no parking fee for hotel guests.

I’m honestly surprised by the exceptional ratings for the Swan Reserve because our experience did not live up to them. The room was not very clean upon arrival. It was obvious the floors had not been properly swept or cleaned, and the tile floor was visibly dirty. Ironically, I passed a housekeeper carrying a vacuum, so it’s clear vacuuming is available, but it certainly wasn’t done in our room. The condition of the hallways was also disappointing. There was crumpled trash scattered throughout the corridors, which gave the entire property a neglected appearance. The quick-service breakfast location, Grounds, was another letdown. The food was extremely overpriced for the quality. We paid nearly $30 for greasy egg bites and bland Mickey waffles that lacked any flavor. Even the grab-and-go snacks felt excessively expensive. To be fair, there were a couple of positives. The beds were very comfortable and provided a great night’s sleep. Most importantly, Jeremy from Bell Services was absolutely outstanding. He was friendly, professional, helpful, and genuinely made our stay more enjoyable. Jeremy provided the level of service I expected throughout the resort. Give that man a raise—he was by far the highlight of our experience. Unfortunately, comfortable beds and one exceptional employee were not enough to overcome the cleanliness and food quality issues. Based on this stay, I would have a hard time recommending the Swan Reserve at its current price point.

Sat poolside and had Haley as our server she gave great service! The DJ by the pool was great played a lot of great music, will be back!

Not a full disney hotel and it’s apparent in 3 ways.. a. Service is slower. Helpful but slow. (Front desk) b. Bar service is even worse. The bartenders would say how they let a bartender go early and had unexpected rush in evening…. Repeat this for every night you are there. It’s bad. c. The bus shuttle situation is not good, returning from magic kingdom evening? You have to shuttle to boardwalk hotel (an actual wdw hotel) and walk 14 min back to your hotel or catch an uber. After full day of Disney this isn’t good. They don’t even do a courtesy 2nd stop. d. The Reserve is in better shape but neighboring Swan and Dolphin are tired and old and are low tier vs any other wdw site. Expect remodeling construction in 2026-2027.