TripAdvisor Traveler Rating

The property is in a good location, the reception is basic there are far nicer places to stay with better facilities. We holidayed in the USA for a month, visiting from Australia and this was by far the worst service resort we encountered. Our room wasn’t ready at check in time, the manager Emily was extremely rude during our week stay and when leaving . Other staff were mostly friendly. The room itself was lovely and clean with a decent view. The sister properties have better facilities, service and restaurant options, the Mexican was amazing and slides good fun for the kids. I had a Balinese massage at the Dolphin/Swan, it was okay but not as nice as a Balinese massage in Bali for a fraction of the cost! The buses to theme parks are sporadic and don’t have a timetable which isn’t helpful! The boat was easy to catch to Epcot and Hollywood Studios but from across the road at Swan/Dolphin. Marriott Guest Service Employees were extremely unhelpful and condescending during and after our stay and essentially we were overcharged $700+ (we have left it up to our travel agent to deal with the refund) I would not recommend, nor return to the Swan Reserve for Disney World Trips based purely on the low Marriott service standard.

Service was great Amare restaurant was 5 star The chefs were incredible addressing my wife's Gluten free food

The Swan Reserve is my preferred hotel when visiting Walt Disney World. While there's a few flaws, it serves the purpose well, especially for adults visiting the Disney parks. It's a newer property. Such a full service, pricey resort hotel associated with Marriott having an 11 a.m. rather than 12 noon checkout time was disappointing. The rooms aren't spacious, but they're modern, comfortable, smartly designed and well appointed, including a sizeable bathroom with gorgeous walk-in shower. The towering hotel provides distant views of some Disney parks or other nearby attractive resort properties. The self-parking charge is steep. Disney's Boardwalk is a short walk away. The pool area at the Swan across the way is quite attractive. For access to Epcot and Disney's Hollywood Studios, the nearby water taxi between the Swan and Dolphin is the way to go. The resort's own buses pick up and drop off at all of the parks, plus Disney Springs. The only downfall is visiting Magic Kingdom -- unlike the official Disney transportation, the resort's buses can only take guests as far at the Ticket & Transportation Center, requiring a monorail or boat ride to get to Magic Kingdom (allow an additional half hour). Breakfast at the Swan Reserve is outstanding. The buffet is as good as a hotel breakfast buffet gets in the United States. Even the continental breakfast portion of it is impressive, including an extensive selection of juices and pastries. Service is generally top notch throughout -- The concierge is very helpful and the breakfast wait staff and the valet parking/door staff are fantastic. If you have higher Marriott Bonvoy status, sadly, you may not get the level of acknowledgement that you're accustomed to, especially if requesting a late checkout

I booked this hotel for several reasons. First off, I wanted a suite separating the main bedroom from where a teenage child could sleep. Having space was a priority. I also knew we would be visiting all four main Disney parks on separate days. The WDW parks are so spread out that there is no ideal location to stay. So, being close to Epcot and Hollywood Studios by walking or ferry was a plus. We knew those parks are not that big so I wanted an easy option to go back to the room in the early afternoon before heading back for nighttime fun in those two parks. We knew the Swan Reserve’s location would require us to stay in the Magic Kingdom all day because of the complex entry logistics that park has, but that was just for one day. I also wanted Marriott points. I figured if I was going to pay very high rates for Easter week, then I might as well get some benefit from it for future travel. Our room was nice and as expected. There was just one bath, but it had 2 separate sinks, which made it easier for 3 people to get ready. The pool area was just ok. It would be nice if there was a pool that was just for 16 or older. Some peace and quiet away from screaming kids would be nice when wanting to relax for a couple of hours after walking through a park. As a titanium elite member, I received a $30 per day credit at the hotel store. This was convenient for a quick breakfast and coffee before heading to a park. Overall the hotel met most needs, but I was expecting some more “reserved” amenities. Basically this is a nicer hotel for visiting WDW parks and getting a larger suite. However, there is nothing special about it. It is branded as Autograph Collection for a reason - to me it is similar to the Renaissance brand. Some thoughts on dining… We stayed for 5 nights to visit the 4 parks. The first day we arrived in the afternoon and just sat by the pool before eating at Il Mullino at The Swan. The next 3 days we ate at the parks - Be Our Guest, La Hacienda, and Brown Derby. We did this to have quality meals without having to rush to another destination. I highly recommend doing the same. For our last night, we ate at Flying Fish at the nearby Boardwalk area because Animal Kingdom is a small park and we could get back in plenty of time. I have reviewed all these restaurants separately. Regarding the parks, if your budget permits, definitely buy lightning passes. It makes a big difference during peak travel times.

We stayed at the Swan Reserve Hotel while we were visiting Epcot for the weekend. Check in was slightly busy, but the line moved and we were greeted by a friendly staff member who gave us lots of helpful information. I do think that the check in area is a bit smaller than expected given the amount of people coming through. The suite we had was a great size. They even had a pullout sofa bed made up already upon entry, which would be great for families (we are a couple). The grounds aren't as grand as some of the other hotels, but I think it's meant to be th is way, hence the hotel name "Swan reserve." It was a nice walk to to get to the sister resorts and not a bad walk to Epcot. We did enjoy our stay and would choose this hotel on a future visit again because it's a slice of peace in the chaos of the parks.