TripAdvisor Traveler Rating

The hotel did an awful job of enforcing their own rules. It was a holiday weekend which means lots of children. With that said, I've stayed there before on holiday weekends with a lot of children. The hotel simply was not serious about ensuring the safety and tranquility for the guests. There were many unsupervised children between 5 and 12 running around and screaming at all hours. The gym became a virtual playground, I had to tell many unsupervised children to leave. I reported it to the front desk but nothing was time. At another time later in the evening a large group of boys were throwing landscaping rocks into the decorative and screaming. Security was nowhere to be found. There are just a few specific examples. It's a shame because much of the service providers were very good from the maid service to the bartenders. The next time I will go back to the Hyatt Indian Wells. They also have a large number of children present but their they actually enforce their rules.

Nice location, went with church group. There should be continental breakfast served for the price, but they don't have that. Meals and snacks served are a bit pricy on hotel grounds. If you want affordable restaurants, it's better to go across the hotel to the River shopping Center.

Beautiful property, great pools for the kids, solid rooms with good-sized bedrooms and sitting rooms for the suites. The suite we stayed at had only one bathroom, which isn't ideal, but managable. A pleasant stay overall. The worst point was the food and food service. The food itself is very mid--Sysco truck fare. Whatever you order, prepare to be a little disappointed. The service was also a little limp -- at the restaurant, courses arrive either too early or too late, with plates stacking up and then failing to be cleared. In the room, they do service with takeout containers instead of tableware. The staff is friendly and polite but rushed -- they won't do anything like clear old room service containers unless you make a point of asking them.

Lovely property esp for families. However, someone went in our room and stole money from purses and wallets (hidden and not lying out). Not helpful in providing information on who entered the room. Beware because several other reviews mention this.

I had the most amazing experience! I went to celebrate my birthday over thanksgiving and I was greeted with such warmth and got some pleasant surprises to help celebrate my birthday at the resort. I was checked in by Alexis and she was so kind in explaining where everything was located and also gave us a small room credit to get a celebratory treat at at resort. One of the life guards saw my birthday head band at the pool and I got a celabratory drink. The rooms were clean and I enjoyed the lazy river a lot. I would highly recommend coming here with friends and family! Lots of children around and it was so nice!