Omni Rancho Las Palmas reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

4709 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

No hot water over 24 hours

thecolster (Coronado, California) on Jan 28, 2023

Have been without hot water for over 24 hours. They did not notify me that it would go out, even though they knew. When I contacted them they told me I could move rooms but that the hot water was back on. To avoid the pain of moving rooms, I decided to stay. Hot water is now out again. They have offfered $150 credit which doesn't even cover the resort fee. Zero stars, do not recommend.

TripAdvisor users rated this property 2 out of 5

Nice staff but our room was filthy...terribly dirty

karenlA3911SJ on Jan 24, 2023

Our room was filthy! I wonder if housekeeping last tended to it pre-Covid. The bathroom wood louver door was thick with dust, the room phone had a ketchup stain and looked like it hadn't been wiped down in ages. I dropped my cell phone under the bed and when I went to retrieve it I wish I could tell you all I found were a few dust bunnies, filthy carpet. We stayed two nights, our first night outside our door was a dirty red wine glass and the day we departed? Same dirty wine glass. Don't get me started on the pressure or hot water. Hope someone in housekeeping can sort this out as the staff was friendly and accommodating.

TripAdvisor users rated this property 5 out of 5

Select Guest Perks

itbetterbeclean (New York City, New York) on Jan 12, 2023

3 night midweek dec stay, 5pm arrival reception is well prepared with info and maps, select guest platinum got us upgrade from vista to plaza room in building one. Rooms seem to be all the same size with exception of suites. I would suggest if you are a couple get a plaza room as its near main building + all dining as well as adult pool. There is no elevator but I would opt for 2nd floor. Our room was extremely clean and everything worked we received SG fruit tray on arrival see pics. The upper floor balcony is great as you cannot see your neighbors. We used balcony for SG coffee which got delivered free. The resort is big and well maintained and the service was excellent, it was fantastic having the adult pool so close. We had take out breakfast twice from Palms Café and sit down once at bluEmber, food was great at both places. Try Norma’s Italian Kitchen for dinner one minute drive away. Joshua Tree NP a short drive away definitely visit both from west and south entrances. I wouldn’t hesitate to recommend this property to anyone.

TripAdvisor users rated this property 1 out of 5

Filthy, hair everywhere

Stanton B on Jan 06, 2023

Filthy hotel. Walked into my room and the bathroom had hair everywhere. I don’t understand how this has any good reviews. There should be some oversight around how these hotels are maintained. The longer I’m here the more filth I notice.

TripAdvisor users rated this property 3 out of 5

Rooms definitely need renovations. Nice setting though.

MarkH281 (Toronto, Canada) on Jan 03, 2023

Beautiful setting, palm trees and fun pool area. Rooms definitely need renovations though. Bad smell. Very relaxing garden area and outdoor F&B options. Good location. Across from shops and restaurants.

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