TripAdvisor Traveler Rating

This was our first visit to this hotel and we had a nice time despite some unfortunate closures. The room was large for our family of 4 and we utilized the pull out couch for our young children. That mattress was awful so I would avoid that option. The room was nice but felt a little dated and we were surprised there wasn’t a microwave! Given this is geared as a family resort, leftovers are common for the kids who eat 5 bites a meal. We stayed 12/31-1/2 and were very disappointed to find that the Splash Grill and lazy river were closed on 1/1 with no notice at check in or upon booking. There are also limited food options and evening eats were slim so we had to door dash. The pools were nicely heated and towels were plentiful. The overall area could use a major facelift. Most of the lounges had rips or were sagging. The paint was chipped on all the fences. The splash pad & that jacuzzi looked aged. The slide was a hit with my kids! The lazy river was nice for my 8 year old but the floats were entirely too big for my 5 year old once point it wasn’t safe and they don’t let you swim in the river without one so we couldn’t use the river for long. They should invest in different size tubes for kids. We had our Doodle with us and the paths for walking him were wonderful and we really enjoyed being able to bring him. However, $150/a night is pretty steep and should really just be $150 per stay. While we enjoyed our stay and the grounds were pretty to walk around I don’t foresee this being our regular hotel we stay when we visit Palm Springs.

The pool and spa are very nice. Great atmosphere for families. It waa quiet at night but we were separated from another family by a door. We could hear them loudly during the day. I was disappointed with the smell in the room and the filthy carpet. I didn't even want to walk on it with my socks on it was that bad. Very old for these prices. The carpet needs to be replaced in 2810. There is no microwave in the room but there is a refrigerator.

Every year we stay in Palm Springs for 2 nights before or after Xmas on a road trip from CA to AZ. After staying at the JW for many years, for the last 2 years we’ve stayed at the Omni because it’s so family friendly. The pools, lazy river, and overall layout make it a great destination for families with kids, and the staff is warm and welcoming. It’s clear the resort is designed with families in mind, and our kids always have an amazing time. However, we did experience a serious and concerning issue related to food safety. Our 8 year old has celiac disease, and we specifically informed our pool server of her gluten allergy when ordering, and ordered one of the few items marked as gf on the menu. Despite this, she was served and ate gluten. Another day she attended the kids club. The kids club takes place at dinner time and includes dinner. The only option they could serve her was a plain chicken breast and fruit. Given the lack of attention to providing safe gluten free options, I’d recommend celiacs stay elsewhere. Despite all the kid-friendly positives here, we likely won’t return. Overall, this is a lovely and very family-oriented resort, but one where improved allergy protocols and options would make a meaningful difference.

The place is great, room was big, the staff were helpful, we’ve only tried a small pool and it was heated to a good temperature. We came with kids and they had fun at the arcade and riding the golf cart.

This is a lovely resort with lots to do with kids. My Grands loved the lazy river. Our suite was spacious with an adjoining room for family. Everything was clean and beautifully landscaped. Fireplaces and fire pits were everywhere. The terrace was a relaxing place to hang out.