Beautiful, clean, well maintained grounds! A friendly, helpful staff supported our week of roaming from pool, to jacuzzi, to lazy river to fitness center! Delicious burgers and strong coffee at Palms Cafe! Our room was cleaned in a timely manner and restocked really well. Thank you Omni!!!!!!
We also needed a room switch, and it was handled seamlessly, great customer service at the front desk and lobby.
What a Dump
Sep 16, 2023
This was not a luxury resort. We booked a suite. The furniture was scratched and falling apart, the rugs were dirty, we couldn’t sit on the outdoor furniture because it was so filthy, the bathroom doors didn’t work properly. No one came to clean the room until we called about it. This place is an absolute dump.
Cockroaches, Cockroaches, and More Cockroaches
Aug 24, 2023
The resort is beautiful and in a great location. The lazy river is awesome for kids. HOWEVER, there is a serious cockroach problem. Dare I call it an infestation? I have stayed there multiple times over many years with a group of families, and many of us have found cockroaches in our rooms on multiple visits. Giant cockroaches. Small cockroaches. Cockroaches in the bathroom. Cockroaches in the bedroom. Also on the patio of the restaurant crawling up our chairs and outside the lobby doors. Hotel personnel did not seem to think this was strange or uncommon....to the point that a small sign (as if a sign helps) is in your room to warn you (see the pic). I would think a property like this should be able to get this situation under control. Sadly I have seen many other reviews on this property that mention cockroaches. Unacceptable at any type of property, especially one that costs this much.
Very good resort
Aug 14, 2023
2 night stayed. Had a great time. Very relaxing. We eat outside of hotel so no comment on the food. No elevator so you would have to carry luggage up a stair if stay on 2nd floor. Pool and lazy river was great.
5 star experience spoiled by a blemish
(London, United Kingdom)
Jul 31, 2023
We were on track for a 5 star experience. Everything was right: the room, the restaurants, pool area, grounds, professional and friendly staff throughout. Then one thing spoiled it: my wife went for a massage, which was on the price list at $185, she was charged $195 instead plus a "mandatory tip" of 20%. When I asked the staff about it, the answer was "it's $10 extra on Sunday". When I commented that, then they should clearly state that on the price list, the attitude was "$10 isn't a big deal, why do you even ask". I mentioned this to reception at check-out and got a reply of "we will tell the spa staff to take greater care of the clients' financial position". At this point I gave the person a dressing down and got an apology.
Once again, everything else was great, but this left an unpleasant aftertaste.