JW Marriott Scottsdale Camelback Inn Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2649 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A Very Special Place...........

markzz2 (London, United Kingdom) on Jun 12, 2024

I have written many reviews on this property for two reasons, I come quite often (over many years) and I absolutely think it is a very special place. The hotel has an amazing history, the first ever Marriott resort, still owned by the company and a personal favourite of the Marriott family. Photos on the walls of the lobby areas show the family sharing times with Hollywood stars of bygone times at The Camelback Inn. The property takes pride in the gardens and the outside areas, all perfectly kept and well maintained. Colourful flowers and plants (and Cacti), and lots of animals and birds which are a delight to see. Jack Rabbits are everywhere and try and take an early morning walk to see the families of Quails, Hummingbirds and Chipmunks wandering around. The rooms are modern but with a southwestern twist, and have been updated to include USB charging and really big TV screens. We had a large room with a very well equipped bathroom and a balcony with a view of Camelback Mountain. Clean and very comfortable. We ate in the hotel several times, and food and drink at Rita's and Lincoln restaurant is very good. Breakfast at Rita's is especially good with excellent Hash browns (not to be missed) and fluffy pancakes. Steaks at Lincoln are the best in town. Service as always was friendly and timely. If you want some tranquility the Spa is the place to go, it is peaceful and calm and exactly what we look for. The pool at the spa is at the top of the hill and has amazing views. The pool service there is super friendly and attentive. The Jack rabbit pool sadly has been "reimagined" since our last visit which has seen them introduce more personal Cabanas which are charged for, and less space for normal sunbeds which seem to have been crammed in. There is nowhere to go to escape the noise of loud music and the only area that is a little quieter is the small "adult pool" sadly which they now charge $50 a day to sit at. I truly think that in this stunning resort it would be nicer to have peace and quiet where you can read a book and admire the stunning views and listen to the birds. By far the biggest plus at The JW Marriott Camelback Inn is the staff. This trip we were especially impressed by the kindness and friendly attitude shown from everyone. Bell men waved as they drove past in buggies, Managers spent time to make sure we were happy and I would say that everyone went the extra mile to make our stay a good one. We cannot wait to go back....... it really is a special and unique place to visit.

TripAdvisor users rated this property 3 out of 5

Comfy room, but small pool area and overall could use some updating

Simbet (Minneapolis, Minnesota) on Jun 09, 2024

We spent one night at the JW Marriott Camelback Resort over Memorial Day weekend. One of us is a Titanium member and we used points to book the room. We got a complimentary upgrade to a room with a large sundeck along with a small balcony. There were a number of positives. The bed was the usual comfy Marriott bed and pillows, and the temperature control was great; we slept really well. The bedroom décor was updated, and we had a little wet bar with a mini sink, mini fridge, mini Keurig and microwave. There was a separate additional vanity/sink area outside the bathroom. Great wifi in the room. Parking is convenient and there’s a lot of it scattered around. The landscaping was very pretty, with multitudes of heat-loving flowers and plants; there was also great bird watching! They put in an excellent fitness center in the new spa/pool complex; the fitness center (but not the new pool) is free for resort guests. For breakfast, we chose to take the complimentary breakfast buffet in lieu of banking some extra Marriott points, and found that breakfast was good and extensive (scrambled eggs and eggs to order, tons of fresh fruit, cereals, yogurts, bacon, pancakes, smoked salmon, and so forth.) Staff were friendly. The negatives were disappointing for us: the pool is shockingly small for the size of the resort, and that weekend it was packed with humanity, reminiscent of unhappy childhood memories at the free outdoor municipal pool. We took one look and said nope. Marriott could do with expanding the pool area by about quadruple for a proper resort experience. The other pool in the aforementioned new spa complex looked lovely and was definitely calmer, but we were told that the pool is only available to people who book a (typical resort-priced) spa service or buy a day pass which we recollect was $150. In our room, the bathroom was very small and we were bizarrely unable to get cool water in the shower – instead we got hot, hotter, hottest! On one of our glass doors leading to the balcony, moisture had gotten in over the years and as a result the glass was clouded over. A combination of small things gave us the overall impression that Marriott needs to spend a little money refurbishing and updating aspects of the resort. For these reasons, we’d probably try another property on our next visit to the area.

TripAdvisor users rated this property 2 out of 5

Not great unless you would like the possibility of the great outdoors in your bed

Chad Z (Detroit, Michigan) on May 21, 2024

I recently stayed at the JW Marriott Scottsdale Camelback Inn while attending a meeting for business. While the common areas, resort, and surrounding area was beautiful, I was not as happy with my room. The room was very dated with peeling paint and old interior doors in need of replacing. I could look past all of this, however my chief complaint was regarding my entrance door. Because the hotel is set up more like a motel, each door to enter into the room is accessed from the outside. Unfortunately I had roughly a three inch gap at the bottom right hand side of the door that gave access to a variety of creatures entering my room. This beautiful desert setting comes with the potential for various bugs, scorpions, tarantulas, mice/rats (we saw some sort of a rodent sitting on a rock while we dined at the Lincoln Steakhouse patio), snakes, etc… When I went to the front desk to request a room change I was told that wouldn’t be possible since they were full. When I asked if every room was occupied at the current time, I was told some guests would arrive the next day. I couldn’t understand why I couldn’t be moved while they fixed the problem and then offer my room to a different guest the next day. Unfortunately all they could offer was a check from engineering, which I accepted. When engineering arrived at my room he immediately agreed that my complaint was a problem. He tightened the hinges for the door that were all loose which helped some, but did not correct the problem. He mentioned they would come back the next day with a tool that would re-allign the door since it was apparently “off track”. I never really noticed any difference in the door, so I cannot say if this ever happened. It was suggested that I put a towel down on the ground to stop anything from coming in, which I was already doing. I had not seen anything but my main concern was that most of these critters are nocturnal and wouldn’t come out until it was dark. This was concerning because I am allergic to several types of insect bites and carry an epipen for this reason. For this reason I slept with all of my lights on for two days which was not ideal. When I raised my concerns with Marriott corporate I was offered 3,000 points which I found insulting, and have still yet to see two weeks later. As a lifetime Titanium Elite member I have been offered more points as a welcome gift, and knowing that the value of points is roughly $.08/point, this gesture seemed somewhat hollow. There are plenty of great Marriott properties, and I am not one to complain, but I will not be returning to this property based off this experience.

TripAdvisor users rated this property 5 out of 5

It just keeps getting better!

greatoutdoors23 (Kentucky) on May 21, 2024

It just keeps getting better! I have been visiting JW Camelback since being a child. I have visited the resort at least 15 times. This go around, we stayed in a suite that offered a private pool, two bedrooms, and a living room. Everything was beautifully decorated and clean. We plan on returning again next year! Highlights: - private pool - big pool - breakfast - Lincoln restaurant - everything was clean

TripAdvisor users rated this property 5 out of 5

Family trip

justinef553 on Apr 15, 2024

My husband had a dental conference here in April 2024. After reading some of the reviews I was a little worried this hotel would not deliver on the amount we spent. Well it delivered. We had an amazing time. Hotel area: The grounds are stunning in the spring. Flowers are everywhere. Pool area, kids playground, and room were all clean. The map makes everything look spread out but we stayed in 246 and everything was in walking distance (not sure about the golf area bc we didn't golf). Our room had a microwave, fridge, robes, slippers, shampoo and conditioner. Also a patio with a table to relax in the morning with a cup of coffee. Soooo relaxing. Parking: There is ample parking and if you have a Tesla there are a few chargers by the main lobby and spa. We could park right outside our room. Parking is fee. When you get to the resort and need to check in, you can park in the lot. If you uber, you can leave your luggage with the bellhop, and they will drive you to your room there in a golf cart. Pool: Pool area is clean with ample chairs. After noon it does get busy, but we could find a chair each time. They have a kiddie pool that is 2 1/2- 3 feet with kid chairs around it. Almost all chairs have an umbrella with them. I liked how they played music at a volume that was appropriate. Towels did run out at one location but there are about 4 locations that have towels out. Cold water is available throughout the pool area. One thing I loved was the servers around the pool. They were friendly and accommodating. Nick made sure we had everything we needed to enjoy our day. Hot tub was nice and there are 2. One is in the adult pool. Food was good at the pool and drinks were strong. Of course they are expensive. I think a bucket (4) of high noon was $36. Frozen drinks were really good. I brought toys for my 4-year-old to play with in the kiddie pool. Food: We only ate lunch at Hoppin Jacks at the pool and breakfast and dinner Rita's. Hoppin Jacks food was perfect for lunch by the pool. Rita's breakfast is either menu or buffet. Good omelets and pancakes. There was never a wait for breakfast inside or outside. We made reservations for dinner so we could sit outside. Drinks were strong and good. I really liked my Wagyu Burger and my husband liked his Adobo Beef Short Rib. There is a children's menu here for both breakfast and dinner. Other: Above the spa there is a cute western town and the entrance to a hiking path. It takes about 30 minutes to hike (I had a 4 year old who kept wanting to stop and look around) We wore sneakers, and it was fine.

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