Frank was amazing. He was personable, friendly and really gave us a unique experience. He also shared some great history of the resort and you can tell he is passionate about his worth. He even took the time to get to know us more which was so cool! I can’t wait to visit again.
Also Suzi was so great as well. She was attentive and personable and very knowledgeable about the menu. She kept checking in on us and excellent suggestions always with a smile on her face and a happy attitude . Top notch service. I appreciated it so much!
A Great Stay
(West Amwell, New Jersey)
Jun 24, 2022
Especially for post pandemic Revenge Travel
Birthday/HS Graduation gift plus her sister. Already spent several days up north (Grand Canyon, Lake Powell, etc.) Back to Scottsdale and the JW to just unwind. And if you want a place to unwind - this is it.
Spacious grounds, beautiful landscaping, and hundreds of casitas scattered about the property. Check in was fast, smooth and very courteous - only trouble was deciding who got the basic casita and who got the deluxe room with the enormous outdoor deck (OK, the girls won). Both across the parking area from each other. And if you do not have a car, plenty of golf carts to get you around the property.
Great rooms, very nicely furnished, very comfortable beds, dual sink bathrooms, lots of towels, even the requisite bathrobe. Plenty of room to relax. Plenty of outlets. Even enough of a work area (if you choose to work - I am on vacation so not happening). And really like the casitas - just a few per building - no common hallways, no elevator noise, just nice.
Plenty on site - large pool complex, tennis courts, spa (just a bit out of my price range), several restaurants, Starbucks (of course). And all in the shadow of Camelback Mountain - great location just to watch the sunsets.
Just be aware this is in a VERY residential (read - high end) area. There are no restaurants, shopping , services, etc. nearby. If you do not have a car, make sure your Lyft/Uber profile and app are updated - you will need it.
But why leave? Just hang, chill, watch the sunrise and sunset and enjoy
(Charlotte, North Carolina)
Jun 18, 2022
Spent two days at this resort for a conference. The resort is absolutely amazing from tranquility perspective with a great view of the sunset in the evenings. It is rare to get excellent food at a convention resort/hotel. Every meal served was delicious. My room was cozy and comfortable with cold AC. Overall a great experience.
Exceptional service makes for the trip of a lifetime.
Jun 15, 2022
We arrived at check-in time and after a slight delay which we understood, were upgraded to a sundeck casita overlooking the main courtyard, and the mountains. A view that will always remain. Check-in was well explained and helpful. Over the next six days , we enjoyed breakfast and dinner at Rita's Cantina , where the service was beyond. A beautiful morning buffet , to be eaten in the outside patio, and served by outstanding staff members, Dearcie and Julian. The high lite of our breakfasts was the service provided by Orlando, a proud 24 year employee of Marriott. He kept our table clean, water filled but most of all, he made our vacation by welcoming us, bantering with us, learning about us ,and in turn we learned about him. It was a privilege to see his pride but it also a privilege to know him and how well he represents this beautiful resort. The temperature varied between 109 and 117 degrees, so the Jack Rabbit pool became the place to be. With extended opening hours a great venue it was.. Again the service from the pool bar, by Nick,Dallas,Brett,Jordan and Daniel was outstanding. Always bringing out cold ice water, always smiling ,always there to serve. My partner enjoyed her visit to the Spa, where Diana served her well and like a friend.Our room was wonderful, renovated and of a good size. We loved the two bathroom sinks and vanities. We received daily maid service which was efficient and well done .Everyone here smiled, everyone was ready to serve and that they did. At a time when you read so many stories of that not happening, it was a dream to be served so well and so efficiently.We enjoyed our visit to the Camelback and look forward to coming back again soon.
Jun 12, 2022
Have stayed here 10x before and hosted 4 company events with entire organization. Previously service and attention to detail were good but sad to see they have taken a big step backward. Despite Bonvoy Ambassador status and a confirmation of early check in prior, they still don’t have rooms ready. Hard time believing there are no other rooms as it is middle of summer and 110 degrees in Scottsdale but incompetent staff just looks at you like a deer in headlights. Pathetic service and experience. Highly recommend Phoenician down the road and avoiding this place.