TripAdvisor Traveler Rating

We stayed in July 2024, in a signature view cascita as a family of 4. The resort is really nice, whilst the map looks quite large, it is easy to navigate around. The rooms are large, clean and with soft bedding. The main pool is lovely and a god send in the very hot weather of the summer. Despite having a family of 4 and being a marriott bonvoy platinum member, they only offer 3 wifi devices per room. I've not come across this before which is quite frustrating and not what you expect for the value paid. Aside from this, everything else was excellent and we would definitely return! Tip: Waymo collects in the resort and is cheaper and more reliable than Uber. Give it a go, we used a lot!

I only stayed at the Camelback because friends wanted to meet there. The price per night was ridiculous considering the age and amenities of the property. It is a "resort spa" but you pay an additional "resort fee" on top of the very expensive room charge. All spa services, such as facials and massages are an additional, inflated cost. They have a gym of sorts for working out, but it is not a well-equipped gym and it is very small, tucked behind the large pool. The food is only average. Rooms are spacious but not really distinctive, but I have stayed all over the world at beautiful hotels that charge considerably less. Unless your idea of a great vacation is sitting around a pool and getting 'free' prickly pear margaritas in plastic cups I would skip this place. There is nothing really extraordinary about this hotel other than the price.

I have written many reviews on this property for two reasons, I come quite often (over many years) and I absolutely think it is a very special place. The hotel has an amazing history, the first ever Marriott resort, still owned by the company and a personal favourite of the Marriott family. Photos on the walls of the lobby areas show the family sharing times with Hollywood stars of bygone times at The Camelback Inn. The property takes pride in the gardens and the outside areas, all perfectly kept and well maintained. Colourful flowers and plants (and Cacti), and lots of animals and birds which are a delight to see. Jack Rabbits are everywhere and try and take an early morning walk to see the families of Quails, Hummingbirds and Chipmunks wandering around. The rooms are modern but with a southwestern twist, and have been updated to include USB charging and really big TV screens. We had a large room with a very well equipped bathroom and a balcony with a view of Camelback Mountain. Clean and very comfortable. We ate in the hotel several times, and food and drink at Rita's and Lincoln restaurant is very good. Breakfast at Rita's is especially good with excellent Hash browns (not to be missed) and fluffy pancakes. Steaks at Lincoln are the best in town. Service as always was friendly and timely. If you want some tranquility the Spa is the place to go, it is peaceful and calm and exactly what we look for. The pool at the spa is at the top of the hill and has amazing views. The pool service there is super friendly and attentive. The Jack rabbit pool sadly has been "reimagined" since our last visit which has seen them introduce more personal Cabanas which are charged for, and less space for normal sunbeds which seem to have been crammed in. There is nowhere to go to escape the noise of loud music and the only area that is a little quieter is the small "adult pool" sadly which they now charge $50 a day to sit at. I truly think that in this stunning resort it would be nicer to have peace and quiet where you can read a book and admire the stunning views and listen to the birds. By far the biggest plus at The JW Marriott Camelback Inn is the staff. This trip we were especially impressed by the kindness and friendly attitude shown from everyone. Bell men waved as they drove past in buggies, Managers spent time to make sure we were happy and I would say that everyone went the extra mile to make our stay a good one. We cannot wait to go back....... it really is a special and unique place to visit.

We spent one night at the JW Marriott Camelback Resort over Memorial Day weekend. One of us is a Titanium member and we used points to book the room. We got a complimentary upgrade to a room with a large sundeck along with a small balcony. There were a number of positives. The bed was the usual comfy Marriott bed and pillows, and the temperature control was great; we slept really well. The bedroom décor was updated, and we had a little wet bar with a mini sink, mini fridge, mini Keurig and microwave. There was a separate additional vanity/sink area outside the bathroom. Great wifi in the room. Parking is convenient and there’s a lot of it scattered around. The landscaping was very pretty, with multitudes of heat-loving flowers and plants; there was also great bird watching! They put in an excellent fitness center in the new spa/pool complex; the fitness center (but not the new pool) is free for resort guests. For breakfast, we chose to take the complimentary breakfast buffet in lieu of banking some extra Marriott points, and found that breakfast was good and extensive (scrambled eggs and eggs to order, tons of fresh fruit, cereals, yogurts, bacon, pancakes, smoked salmon, and so forth.) Staff were friendly. The negatives were disappointing for us: the pool is shockingly small for the size of the resort, and that weekend it was packed with humanity, reminiscent of unhappy childhood memories at the free outdoor municipal pool. We took one look and said nope. Marriott could do with expanding the pool area by about quadruple for a proper resort experience. The other pool in the aforementioned new spa complex looked lovely and was definitely calmer, but we were told that the pool is only available to people who book a (typical resort-priced) spa service or buy a day pass which we recollect was $150. In our room, the bathroom was very small and we were bizarrely unable to get cool water in the shower – instead we got hot, hotter, hottest! On one of our glass doors leading to the balcony, moisture had gotten in over the years and as a result the glass was clouded over. A combination of small things gave us the overall impression that Marriott needs to spend a little money refurbishing and updating aspects of the resort. For these reasons, we’d probably try another property on our next visit to the area.

I recently stayed at the JW Marriott Scottsdale Camelback Inn while attending a meeting for business. While the common areas, resort, and surrounding area was beautiful, I was not as happy with my room. The room was very dated with peeling paint and old interior doors in need of replacing. I could look past all of this, however my chief complaint was regarding my entrance door. Because the hotel is set up more like a motel, each door to enter into the room is accessed from the outside. Unfortunately I had roughly a three inch gap at the bottom right hand side of the door that gave access to a variety of creatures entering my room. This beautiful desert setting comes with the potential for various bugs, scorpions, tarantulas, mice/rats (we saw some sort of a rodent sitting on a rock while we dined at the Lincoln Steakhouse patio), snakes, etc… When I went to the front desk to request a room change I was told that wouldn’t be possible since they were full. When I asked if every room was occupied at the current time, I was told some guests would arrive the next day. I couldn’t understand why I couldn’t be moved while they fixed the problem and then offer my room to a different guest the next day. Unfortunately all they could offer was a check from engineering, which I accepted. When engineering arrived at my room he immediately agreed that my complaint was a problem. He tightened the hinges for the door that were all loose which helped some, but did not correct the problem. He mentioned they would come back the next day with a tool that would re-allign the door since it was apparently “off track”. I never really noticed any difference in the door, so I cannot say if this ever happened. It was suggested that I put a towel down on the ground to stop anything from coming in, which I was already doing. I had not seen anything but my main concern was that most of these critters are nocturnal and wouldn’t come out until it was dark. This was concerning because I am allergic to several types of insect bites and carry an epipen for this reason. For this reason I slept with all of my lights on for two days which was not ideal. When I raised my concerns with Marriott corporate I was offered 3,000 points which I found insulting, and have still yet to see two weeks later. As a lifetime Titanium Elite member I have been offered more points as a welcome gift, and knowing that the value of points is roughly $.08/point, this gesture seemed somewhat hollow. There are plenty of great Marriott properties, and I am not one to complain, but I will not be returning to this property based off this experience.