Active Advisories
The Sunscape Puerto Vallarta Resort & Spa is currently undergoing a renovation project to the condominium façade as well as the front entrance of the resort. Some noise is to be expected during day time hours and the resort staff will do their best to take care of any guest concerns during their stay. This project is scheduled to be completed by December 15, 2017.
Overview
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
340
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 1 bunk bed
- Waterpark or Kids Club View
- No more than 4 guests in the room
- 1 king bed, and 1 bunk bed
- Waterpark or Kids Club View
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- No more than 4 guests in the room
- Smoke-free
- Video game console
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 2 double beds, and 1 sofa
- Ocean view
- No more than 5 guests in the room
- 2 double beds, and 1 sofa
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 2 double beds, and 1 sofa
- Ocean view
- No more than 5 guests in the room
- 2 double beds, and 1 sofa
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
Amenities
Overview
Beach
Waterpark
Lobby
World Cafe
Barracuda
Rendezvous
Seaside Grill
Tiki Taco
Veranda
Coco Cafe
Manatees
Explorers Club
Core Zone
Wedding
Location
Reviews
TripAdvisor Traveler Rating
Bad room not front desk service …. Attitude too bad.
Anthony I (Ottawa, Canada) on Jan 16, 2026
First night terrible service from sunscape I am currently at the Sunscape room 704 we have come to this hotel for over 20 years Today i got a room with a partial view, requested a change and they said no Go to my room air conditioner not working, got maintenance air conditioner burned out asked to change us to a new room , no response In the outdoor dining area made changes that will make you wait in line for 40 minutes for a buffet, Ridiculous never has this hotel done this in the past, The indoor buffet area is so hot as well as the Mexican restaurant make it very uncomfortable to eat. No chairs around pool, as i have a bad back cannot get a chair. Requested manager call me …. No call back no room change DONT COME here ……. Want a simple vacation not worrying about room wait times to eat , chairs for people who can’t lie down. Please please manager reply .
Full transparency!!!
Chelseajohnson44 on Jan 16, 2026
Overall, for the difference in price from our favourite resort EVER, the Marival, I would give this place 4 stars, solely because of the massive price difference, but I have to stick to 3 stars because I don’t know if the person reading this is getting a good deal like we did ($9300 for ten days 2 adults 3 kids). However, I will go into detail with this review to help others understand what that price difference gets you. To start, I would like to commend the employees: Oscar, the manager of restaurants, for his incredible service and help in making our stay better than it started. Karla, at the front desk, for helping rectify our issues at the beginning, and Linette, the entertainment leader, for her bright, incredible personality that drew everybody in and made everyone from children to seniors have a great time. So, the cons: for 5 people, we were booked an “ocean view suite”. This is not a suite. This is a regular room with 5 people living on top of eachother. It’s BS. They say it’s a sofa bed, no it’s not. It’s a regular couch that a child can get by sleeping on, but it’s unacceptable to say this is a suite for 5 people. We are very lucky 2 of our 3 kids are young and small enough to share a bed, and our teenager begrudgingly slept on a REGULAR COUCH. It also squeaked. There is no stage for nightly entertainment, and the entertainment brought in, compared to other hotels, was mediocre. The magic show was FANTASTIC, everything else was “meh”. Next, the food. Food is a big one. The buffet is not nearly big enough or have any variety, or a quality of food for people that aren’t literally from Mexico. If you have picky children, DONT go here, or “simply” eat out for dinner. Breakfast and lunch was fine. However, because the buffet is so small, they don’t keep on top of the food supply quickly enough for how many people need to come through. The taco place is an oven, so if you want to feel like you yourself are cooking while you eat, enjoy, or suffer at the buffet or eat out. Mario’s is great, too small of portions, but delicious. It’s annoying we couldn’t go in the restaurant because our well behaved son that doesn’t eat anyways couldn’t go inside, being 6 years old. You have to be 8. So they allowed us to order from Mario’s over to the buffet, where again, it’s too small to seat the amount of people coming through. The positives: The staff is wonderful, from housekeepers to bar tenders, to servers and entertainment. The premises is kept clean constantly. Bathrooms are kept up. Pool has seen better days but still wonderful and full of chlorine. The location is fantastic, we felt safe popping out to shop at the outdoor mall RIGHT NEXT DOOR!!! To going across the street to try restaurants (because of the buffet) at night. The activities were fun and all throughout the day. Because it’s a smaller resort, felt safe with my kids going to get food and such on their own and it feels like a community being smaller, people actually remember you. And by far the best pro, is the kids Waterpark. It is, by far, the absolute best Waterpark I have ever seen at a resort in Mexico. My 6 year old spent a lot of time making friends and going on all the waterslides for ten days straight. My 11 year old also really enjoyed this Waterpark, it was clearly a hit for any child. My son wasn’t a fan of waterslides before we got here, and he’s addicted now. The photographer, Rocio, was so wonderful and did such an incredible job capturing our family photos. The other man that takes photos was very nice and very funny to interact with around the resort as well. There are ALOT of positives to this resort. But you have to be aware of the negatives going in. Speak up for yourself if you aren’t happy about something for a valid reason, and they will fix it. If you don’t mind popping out for dinners half the time, your family isn’t very picky for eating, and you aren’t sharing a room with more than 4 people in it, you will be just fine and have a wonderful stay.
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