Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Located in the heart of beautiful Banderas Bay on a long stretch of golden sand beach, sits the oceanfront Sunscape Puerto Vallarta Resort & Spa. With the stunning Sierra Madre Mountains in the background, and only 10 minutes from the Puerto Vallarta International Airport and the world famous Malecón in Old Town Vallarta, Sunscape Puerto Vallarta has an ideal location in the Hotel Zone where guests will find an array of activities, shopping, nightlife and fine cuisine just minutes away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
340
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Partial ocean view
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 1 bunk bed
- Garden view or Waterpark View
- 1 king bed, and 1 bunk bed
- Garden view or Waterpark View
- Minimum 1 adult, maximum 2 adults
- Maximum 2 children
- No more than 4 guests in the room
- Smoke-free
- Video game console
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- Ocean view
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 5 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
- 2 double beds, and 1 sofa
- Ocean view
- 2 double beds, and 1 sofa
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
- 1 king bed
- Ocean view
- 1 king bed
- Ocean view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
- 1 king bed
- Oceanfront
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Smoke-free
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-fridge
- Rollaway bed (on request)
- Safe
- TV
All Sun Club rooms and suites offer the following additional amenities and services:
- Personalized check-in and check-out with concierge service
- Preferential status and amenities
- Private Sun Club Lounge
- Upgraded mini-bar service refreshed daily and upgraded bath amenities
- Complimentary computer access in Sun Club Lounge
- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
- Complimentary newspaper in room daily (English or Spanish)
- Cartoons available in room
- Milk, cookies and other special treats
- Room service from 7 a.m. to 11 p.m.
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Small waterslide
Explorer's Club
The Explorer's Club for Kid's features supervised activities open daily for kids 3 to 12 years old. All Explorer's Club staff is certified by the Red Cross in CPR for children, designed to entertain the little ones with different programs base on science, nature and exploration. The kids enjoy arts & crafts, a playground, movie nights and sand castle competitions.
Core Zone
The Core Zone features daily activities and a vast array of sports and games for teenagers. They can chill out and enjoy a variety of board games including backgammon, chess and checkers, or play a round on the foosball table. Xbox®, PlayStation®, and LCD TVs are also available. Social media events, photography lessons, DJ classes and weekly meet-up mixers are fun options for teens.
Age ranges
- Children ages: 3 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Lobby Bar Rendezvous | Bar, Lobby bar | |
| Barracuda Bar - Beach bar | Bar, Beach bar, Pool bar | |
| Manatees Bar | Bar, Swim-up bar |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Select public areas available ($)
- Room available ($)
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| World Café | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Da Mario (8+ years) | À la carte | Italian | Dinner | Dress code, This venue may be closed or have reduced days of service during low season |
| Tiki Taco | À la carte, Buffet | Mexican | Dinner | Dress code, This venue may be closed or have reduced days of service during low season, This restaurant provides both buffet and à la carte dining |
| Seaside Grill | À la carte | International | Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Barefoot Grill | Snack bar | International | Lunch, Snacks | This venue may be closed or have reduced days of service during low season |
| Coco Café (24 hrs) | Café | Coffee and Pastries | Snacks | This venue may be closed or have reduced days of service during low season |
Facilities
- Rooms: 340
- Renovated in: 2015
Health and wellness
- Fitness centre: on site
- Spa: on site ($)
Location
- Beach front
Meal and plan options
- All-inclusive: Included
Pools and recreation
Pools
- Kids pools: 1
- Outdoor pools: 1
- Water slides: Included
- Waterpark: Included
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Watersports centre: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Nightly entertainment: on site
- Ping-pong
- Basketball Court
- Mini Golf
- Shuffleboard
- Wine, Tequila and Coffee tasting
- Sport fishing
Shops and services
- 24 hour front desk
- ATM
- Business centre available ($)
- Currency exchange
- Laundry services available ($)
- Meeting facilities available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding facilities available ($)
- Complimentary Wifi access is available in the lobby area. Additional costs apply elsewhere.
Overview
Beach
Waterpark
Lobby
World Cafe
Barefoot Grill
Barracuda
Rendezvous
Seaside Grill
Tiki Taco
Veranda
Coco Cafe
Manatees
Explorers Club
Core Zone
Wedding
Location
Reviews
AVOID THIS HOTEL UNLESS YOU WANT A RUINED VACATION!!!
Zach B (Homer, Alaska) on Sep 24, 2021
Unquestionably the worst hotel experience of our lives! From the moment we arrived, and were hit with a $282 extra fee for our 2 babies, although we had a booking for 4. On to the insulting front desk staff, worlds worst lying and useless concierge, Gerardo, who wasted our time with promises he would help, but never did. Then the kids club was open only 12-6 and babysitting services were totally unavailable, ruining any hope of a break from kids during our stay. Bringing in an outside babysitter would cost $100 per day extra guest fee!!) The leaking roof with ceilings dripping all over, even into the buffet area and in the food. (other reviews reveal that this has been happening for years, NOT a new situation, as the staff would have you believe!) Wet slippery hallways where my wife and both of my children fell, volleyball and tennis courts flooded in filthy water. a small river of sewage flowing from the property into the beach in front, where few dared swim in the filthy water. Utterly disgusting swimming pool, which probably gave my sons diarrhea, vomiting which has ruined the following week. The pool is never properly cleaned, a swim with goggles on revealed floating with clods of hair, algae, full of sand, and who knows what else, probably plenty of excrement. (It was closed early for poop one day) To the cheap and tasteless reheated foods, constantly repeated and boring, like bad hospital food, the gross sugary drinks, flavorless fruits, watered down alcohol... The reception with collapsing ceiling, buckets all over to catch the drips, dirty, sodden towels on the floors, bathrooms flooded in urine. I could go on and on. I would never send my worst enemy to stay at this hotel!!! I am not exaggerating whatsoever. See photos if you doubt. Save yourself the suffering of staying at Sunscape. Their marketing is slick, but they provide far less than they say, are not at all family friendly, and will try to gouge you for more money at every turn!!! Beware! DO NOT STAY HERE. you will be sorely disappointed.
Soul Crushing
alicel557 on Sep 19, 2021
This is my first “All Inclusive.” I expected the sup-par food and the over all cheesy atmosphere. I did not expect that they would demand an extra $300 upon arrival for our 1 and 3 year old that we were very careful to include in the booking, even though all the booking sights say children are free. The “concierge” blamed Priceline, whom we called from the lobby. Priceline confirmed our booking was for 4 people and they would fix things. We were still made to wait in the lobby for 2 more hours until we finally agreed to pay a discounted rate for our kids and allowed into our room. I did extensive research before booking checking every booking sight for best prices, and reviews, and most importantly that they had a Kids Club and baby sitting available. The kids club hours are cut in half and there is no baby sitter. We managed to find a baby sitter through an agency, but the hotel has demanded $100 fee for a guest pass to allow her on the premises. The women who runs the agency says this is unprecedented. When I suggested to them this was crazy, especially because I booked this place specifically because it advertised baby sitting. I was told it was an issue with the booking sights and I should be the one to contact them and fix the issue of false advertising for their hotel. I feel like I’m talking to corporate drones who see me solely as a big American ATM machine. It is really a terrible and disgusting feeling. I traveled around Mexico plenty.
Vacation Offers
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
