TripAdvisor Traveler Rating

I have stayed at this hotel 6 times with my family. We have always had the best experience and customer service. I have even recommended this hotel to several family members and friends who became loyal guests as well. This time before booking (as usual) I emailed the hotel to reserve star prestige. I received an email back stating the cost and asking for my reservation number and name if I would like to go forward with the booking. I went on to make the reservation at the hotel and emailed back. At this point point the story changed. Once they had our money and our booking they told us they can no longer make the star prestige reservation. I tried to explain that he should have told me this BEFORE I booked the hotel (instead of confirming availability and asking if I want to go forth with the reservation). The whole reason we go to this hotel is for the star prestige. I understand that they want to prioritize members but that should have been stated instead of tricking me into a booking. I now have to pay a large sum of money to switch hotels. They do not care that I have been a loyal customer. They do not care that they made a mistake in offering the reservation and then went back on it. When I spoke to them on the phone they also confirmed I could purchase the star prestige. As soon as I made the hotel reservation they went back on their word. Disappointed to see such a great hotel run such shady practices.

The best part of the hotel is the entertaining you get on the beach, the staff are amazing. Come visit because you will not regret it. Try to do all the games and dance with whoever you want Iberostar is one of the best hotels in the area, you will not regret coming to Bayahibe

jThe welcome was great, the room very nice, and the grounds lovely. Staff almost everywhere were super. However, after eating shrimp at the Japanese restaurant, I got extremely ill, my daughtergot mildly ill. She only ate a few, while I finished mine. We were careful to only drink the filtered water, so are fairly sure it was the shrimp. I lost 2 days of a 5 day vacation and missed a scuba trip. Not only that but on our last day, while still ill, I was locked out of our room. I had to go all the way to the front desk, while trying not to vomit. The grounds are large, so it was a walk I wished I hadn't had to take. The woman who reset my bracelet never apologized. She offered no kind words for a woman clearly suffering. Very disappointed is how I leave here. Separately, we both commend the amazing scuba diving instructor, Guillermo 'Gilly' from Dressel Divers. He was both loads of fun, yet extremely serious about his instruction. I felt really comfortable making my first dive with him, he is careful and thorough.

Hello we stay 9 days everything excellent this year prices higher than other years but everything excellent we are planing for November I will recommend thank you for all team entertainment is great food is delicious room service is excellent

An amazing experience,a wonderful place, a fantastic staff and great services included. We loved the pool, the environment and the high selection of food and drinks. This is a very special place that makes your holidays special. Thanks!!