TripAdvisor Traveler Rating

Amazing place - exquisite grounds, impeccably kept rooms, spotless restaurants with well-above-average food. A standout amongst beach resorts. Should have gotten five star because of the great staff especially: Yenifer and Landroat Spiaggia, Arturo at the Colonial, Benjamin at the concierge desk, Maria at breakfast, and Santiago at the dive shop. Holding back one star for Iberostar’s hideous App. It added layers of frustration to almost everything we tried to do with it. Each issue was successfully resolved after we spoke with an employee, so if you stay, work with staff for all your meal and activity planning.

We just left Iberostar Hacienda Dominicus, where we spent a beautiful week.in room 6022. We want to thank the entire Iberostar Hacienda Dominicus team and especially concierge Eves for an exceptional work and hospitality. Eves said “Welcome home” when we first met, and we truly felt at home here—just with much better weather than New York City in February! ?? The service, food, and entertainment were exceptional. I especially want to emphasize that Eve’s personally made our vacation very special. We loved his constant smile and hope to see all the Iberostar staff again next year.

As a Double Black Member of Iberostar, I was very disappointed by this destination. I have stayed at other Iberostar locations in Riviera Maya, Playa Del Carmen, Cozumel, and Punta Cana which have all exceeded my expectations. I traveled with a group of 8 family members during the holiday season, so prices were very high which made this even more disappointing. Pros: Beaches were beautiful and seaweed free. We snorkeled and kayaked multiple times. Staff at the restaurants and buffets were very kind and worked hard to overcome any language barriers. Rooms were clean and had a nice balcony with comfortable furniture. Pools were clean but very boring. All of the entertainment was on the beach. No bubble parties in the pool, no music......... Cons: Staff at the Star Prestige Lounge, Sales People and Reception were poor at communication, not interested in resolving issues and blamed the guests. Multiple emails prior to the trip were not responded to, expensive phone calls from the US had to be made to get them to answer some basic questions about activities and holiday celebrations. When we arrived, the reservations were not completed for two Iberostar related off-site activities. When I went to the sales area for help, the sales person who "helped" us talked a good story but in the end offered $100 free transportation for miscommunication, bad attitudes and rudeness. If this is how they treat members now, I caution joining. Food was below average compared to the other resorts. Most of the dishes in the restaurants were over-seasoned. Entertainment team during the day was not engaging. There was no trivia, pool activities, bubble parties, dance lessons on the pool-deck like at the other resorts. I used Iberostar credits that I had been saving to pay for part of this trip. I asked for them to be refunded and was told the staff there couldn't authorize that. The Star Prestige staff offered no other solutions or helped to get us in contact with anyone who could resolve the issues. The best part of our trip was spending 7 days with my family of 8 on an amazing beach! We played games and made our own fun despite the disappointment. There are too many other great resorts to recommend this one! Since I posted this on Google last week, I've gotten a lame standard response online and an email from the unhelpful staff member at the Star Prestige asking us to come back and let them make it up to us. NO THANK YOU! I am not spending more money to be disappointed.

Crystal-clear ocean water, excellent service, and the perfect hotel size. You can walk everywhere. Amazing, we’ll be back.

This is not my first visit to Hacienda; I was here 10–12 years ago a couple of times. While I love Royal Beach in Punta Cana, I have to admit that there is nothing better than the beaches of Bayahibe (La Romana): beautiful white sand, minimal wind, warm and clear water. I know guests who have been coming to this resort for 10 years in a row. There are a lot of spots/activities for kids, but I'm not reviewing its. Service We arrived around 3:00 PM after a 7:00 AM flight. The first impression was not great due to construction near the entrance, but the reception staff, especially Jose, quickly changed that by finding us a comfortable room that matched our preferences. For the rest of our stay, service from the staff was consistently excellent. Location & Lodgings The resort is directly on the beach, about a one hour drive from PUJ. The grounds are beautifully landscaped and very well maintained. Peacocks, ducks, and geese roam freely, adding extra charm. The older two and three story buildings have been fully renovated while keeping their original character (note: no elevators). Rooms are modern, clean, and comfortable, with very good beds and linens. The layout allows you to walk under cover to restaurants, pools, and the beach in case of bad weather. Food & Bars The main buffet is very good, with fresh, tasty food and a wide variety of dishes. The French à la carte restaurant was excellent and worth highlighting, while the other specialty restaurants were less impressive. Everything was very clean, and staff were attentive. There are plenty of bars with mostly local and some imported drinks; the cocktail quality is good and the bartenders are friendly. Pools & Beach There are several large pools, including one with a swim up bar, plus many sunbeds and shaded areas. Even in high season, the pool areas did not feel crowded. The beach is the best part of this resort: pristine, very well maintained, with an enormous number of shaded spots. No seaweed, clean and clear water, fine white sand, and almost no rocks – perfect for swimming. The swimming area is large, with zones of different depths, and the beach feels secure and generally very clean, with no disturbance from vendors. Entertainment The entertainment team does a great job, especially on the beach. In the evening, there is music, dancing, and small shows or concerts in different areas of the resort, creating a lively but not overwhelming atmosphere. Serious Drawback – Illness Unfortunately, there is also a serious downside. Many guests, including my wife, several friends, and myself, experienced stomach problems with vomiting, nausea, and diarrhea. In most cases it lasted 24–48 hours, but for elderly or medically fragile guests this could be a serious issue. My personal suspicion is that the problem may be linked to the drinking water system. Iberostar has switched from bottled water to on site purified water stations where guests refill glass or reusable bottles. You must press and hold a button while filling the bottle, which means if one sick person uses the station, there is a risk of contaminating the button area and, indirectly, other guests’ bottles and hands. If you fill a bottle in the morning and take it to the beach, the water can smell off by the end of the day in the heat. Based on other online reviews, similar issues seem to be reported at multiple Iberostar properties in the Dominican Republic. Conclusion: The resort, beach, and staff are excellent, and under normal circumstances I would gladly return. However, the recurring stomach illness issue is serious and, in my view, needs to be addressed at a systemic level before I could fully recommend this hotel, especially for older guests or those with health problems.