TripAdvisor Traveler Rating

This was our second time coming to this Hotel, and we brought another couple with us as they wanted to check it out too, they loved it! Everything was excellent as usual, starting from Angel and all the staff at the front desk and everyone you met in the corridors! Letizia the concierge girl was very helpful and nice. The buffet staff and servers were amazingly friendly, caring and kind. Gabriel tried to get us to go the meeting for star rewards, we were not interested, even though he was going to get commission on it, we did not feel forced to do it. Maria, Victor, Angel, Mario, Artur, Ismael and so many others, that I cannot remember the names, were the best at making us feel welcomed and pampered while going for our meals. The first day we got there, the room was very clean and nice and cool, just our bathroom sink was taking time to drain, so I called the front desk to let know and when we got back that afternoon, it was fixed. We had no hot water one morning and I called the front desk at 7:00 AM and when we got back from breakfast it was already fixed, also the front desk called us that evening after we returned from the beach to make sure we had hot water, so we could shower. We absolutely love the beach and the huts with the chairs, and the Faro (bar) right on the water, they made the best drinks with high end liquor. Also, the bar in the lobby area, the baristas were all so nice and accommodating with anything we wanted. The shows were entertaining, nice, all musicals, a lot different from the ones we had at the Iberostar in Punta Cana. But It's satisfying for us as we enjoy the beach so much and after dinner, we are tired, so a drink or a cappuccino at the bar in the lobby while listening to either a pianist playing music, singers singing and us watching people dancing or just chit chatting, this makes us happy! One complaint that I have is, why us as a second time returning clients were not recognized, our second time in another Iberostar Punta Cana hotel, we got treated to 2 free towels, a bottle of rum, a tray of freshly cut up fruit and cheese and crackers. Here at this hotel, we seen a lot of doors with a sign on them saying welcome back or Bienvenido, we didn't even get that. We told the front desk 2 times and I also told Letizia the concierge and they all told me that they would send a note to the company, and they would see what they could do. We left and never received anything; except "We are very sorry"! Again, you cannot beat the friendliness and kindness of the staff all around, and the beach is just beautiful to enjoy!

My friends and I were at this great IBEROSTAR SELECTION HACIENDA DOMINICUS hotel complex for a friend's birthday celebration and the hotel is beautiful. I loved it. Excellent service, excellent attention from the staff Melissa, Cinthia and all the others who make up that great team, the The food is excellent with various varieties, the rooms are beautiful and well equipped with everything you could need, the activities they do are spectacular, the parks, beaches and restaurants are excellent, we loved it so much that my friends and I are planning for this same year return. I recommend it to my friend, they made her a cake and sang her birthday by playing themselves to the rhythm of merengue, it was phenomenal.

Resort is beautiful, staff was so amazing and courteous had a great experience I can’t wait to come back next month Housekeeping was excellent The staff was so caring made sure we didn’t need anything the concierge was great anytime we neeed anything they went above and beyond by far my best vacation ever I can’t wait to come back and bring the rest of my family I’m telling everyone about this priceless experience I had at iberostar punta Cana and thank you to Mellisa foy she made sure our trip was perfect

We had a wonderful time! My son's Spanish exploded playing soccer with kids from around the world, noon until night every day. We all loved ping pong, fabulous snorkelling right from the beach, pool, pools, dance lesson and scuba excursion to the wreck!! Me and my 10 and 13 year olds will be back!

Really bad start. Just checked in this afternoon and it seems like the air condition is not working. Staff friendly but helpless. Tried to ofer another room but that room had no air condition at all, even though it was promised it has “good working air condition”. It seems that the focus is coming up with excuses instead of focusing on the issue and working to solve it. Can’t understand how this hotel can have any positive review with non functioning AC. Will update here if any solution is found