TripAdvisor Traveler Rating

We are currently on the fourth day of our stay at Iberostar Selection Hacienda Dominicus. The resort is beautiful, with lovely landscaping, entertaining activities, delicious food, and generally good service. Unfortunately, our vacation has been seriously affected by the air conditioning. The air conditioning did not work properly in our original room. During one evening, I had to walk from one end of the resort to the other three times, despite having painful legs, trying to get the problem resolved. Manager John did everything he could to help us. He offered to move us to another room and kindly arranged for the requested temperature to be lowered remotely to 18°C. Unfortunately, the problem remained exactly the same in the replacement room. I have just measured the actual temperature in our room, and it is 87°F (approximately 31°C), even though the screen shows the requested temperature of 18°C. The screen displays only the temperature we would like to have in the room—it does not show the actual room temperature. Guests cannot independently turn the air conditioning on or off or raise or lower the temperature. We were told that the system is controlled remotely by the hotel through Wi-Fi. Despite the screen showing 18°C, the room remains unbearably hot. It is currently cooler outside than inside our room. Being in the room is extremely uncomfortable, especially at night, and it is very difficult to sleep. We stayed at this hotel five times before 2020 and never experienced this problem during our previous visits. Unfortunately, we do not think we will return again, because staying in a room without properly functioning air conditioning is extremely difficult. The hotel should also improve its beach towel system. There are frequently not enough towels available for guests. Apart from these issues, we enjoy the beautiful resort, food, entertainment, and service. We would especially like to recognize Manager John. He is kind, professional, genuinely cares about the guests, and clearly does everything within his power to help. Unfortunately, despite his efforts, the air-conditioning problem remains unresolved. We hope hotel management sees this review and resolves the problem while we are still here, so we can enjoy the remainder of our vacation in reasonable comfort.

Fantastic hotel with amazing food and drink great service and the most beautiful well kept grounds and facilities. Not the highest level of English speaking staff but understandable with not many English speaking guests. One final remark the most appalling check in Ever took 45mins after travelling all day with a total of 7 members of nearby staff standing around with no level of urgency to help the check in staff who also weren’t showing any urgency

This hotel is beautiful, and the nature is unreal, the beach is perfect. The rooms were nice although lacking good air conditioning. We did ask for the air to be fixed and no one came. When the power went out in our rooms they did come and the air then worked slightly better. I am giving this place a 3 for those reasons. Other than that..:. Service , mostly bad, there were a couple workers that were great but mostly all were terrible. The pool bartenders at swim up bar and the lighthouse bartenders seemed annoyed to be making drinks. Sometimes they would just say no, no more? I maybe had/wanted 2 drinks a day and always an attitude was given. I also was the only one tipping so that can’t be the issue. If I did get a drink most were watery not frozen. Sounds like a non issue but when you pay the price we paid you would think you could get a good drink. Food….the breakfast was great, daily, as well as the waiters Angel and Algretcia. The lunch snack bar was good, those guys cook constantly. The lunch buffet was ok also. The dinners. Terrible. A lot of it was in edible, over cooked meat, raw meat. They tried but the flavors were just not good. Too heavy on the sauces, My husband got sick the first two nights and my one son got sick the last night and day. Sometimes at dinner I’d ask for a margarita and they would say no?! The star cafe and staff were amazing! My favorite spot. Thank god it was a gorgeous place, grounds immaculate otherwise we would not have enjoyed the trip at all. Staff was rude.

We recently returned from our family trip to the DR! We typically stay at adult only resorts and usually pay a lot more than the cost of this resort. The price is worth the value you get. Upon arrival we were welcomed by the staff, our rooms were not ready but we were given bracelets to enjoy the facilities until our rooms were ready. We never got a concierge, so not sure how they go about assigning those. The grounds are beautiful, tropical, bright colored buildings and beautiful peacocks/ducks walking around. The first room we were given had a musty odor and giving my fiancee a headache, so we were moved the next day. I must say the room (we had a pool room suite) was spacious and well located! The bed was super comfortable! The staff was for the most part very friendly and helpful. We encountered a couple that were not pleasant at all. One of the towel guys was rude and even asked my kids to go grab him chicken nuggets and fries before he would take the towels back. That is one thing they do run out of towels. We weee lucky enough to always get fresh ones. The beach is beautiful and totally makes it even more worth it. Beautiful white sand, calm clear blue waters! And no seaweed! Yeah! The servers at the buffet were awesome, especially Altagracia, had to give her a hug before I left. It was nice to see her friendly welcoming smile everyday at breakfast. The food is good. Most of the meals we had were good, service at some of the restaurants was not good at all especially our last night at the steakhouse. The steak was delicious but service horrible. It was a hit and miss at the restaurants. Make sure to make reservations early as they book up. Which doesn’t make sense because when we were at the restaurants very few tables were in use. The free hour of water activities, is not really free, they charge $20 for your time there. So get signed up as soon as you get there to take full advantage. Overall, I would say the resort is worth the money.It is very reasonably priced. The beach is beautiful!! Service most of the time was great and people were friendly!

This was our 4th trip to this resort. It is beautiful and well maintained but a couple reasons below why it could be our last trip here to Iberostar resort in general. We had stayed at Iberostar resorts in Mexico and DR since 2012 and accumulated a lot of nights/points with our stays. On the last few trips we were getting automatic room upgrade because of that in addition to some other resort credits. Well, that all changed since Iberostar merged/became part of the IHG hotels. All that were offered is a late check out, no other perks. No reason for me continuing to be loyal to them. Beach bar is getting very crowded sometimes and another bar by the SPA area was always missing a bartender. One night they closed the beach bar at 17:30 for a “special event”, so that was very inconvenient to go to the pool bar and come back again. And lastly, the management need to think about improving the entertainment line up. 7 shows that we tried to watch were very boring and we left after 5 minutes. So, to summarize, I probably will try Dreams resort - the sea of the southern coast of DR is unbelievably awesome