TripAdvisor Traveler Rating

Hotel is very nice with beautiful gardens. Rooms are nice but bathrooms are dated. I’m 2 days into my 3 night stay and we have called several times regarding on of our rooms’ air conditioning not working properly and they have not gotten it fixed, so we have to keep connecting doors open to keep second room comfortable. Food is ok for the most part but breakfast buffet is horrible unless you get a fresh made omelette non of it is edible. Long story short I am disappointed but not all has been horrible. I would say hotel is closer to a 4 star than 5.

This was my 5th time in the Caribbean and this was the most expensive hotel until today, so the expectations were higher. The hotel is very beautiful, with lots of details that you can discover during the holydays. The gardens are very well preserved and you can find plenty examples of the local fauna, were the pink flamingos stand out. We stayed in the standard room, which was spacious and had a good bed and a large balcony. Still, the room was outdated, specially in the bathroom. The rooms of the 4th and 7th block are superior and you need to pay for the upgrade. The hotel's picturesque beach lighthouse is in a bad shape, but It's still pretty because of the beautiful beach it sits on. The beach has a few rocks on both sides, so you can enjoy the warm and turquoise waters without any problem. From the surrounding hotels, this was the beast beach because it had a good portion of sand and less rocks. There are plenty of reclining chairs but, if you want one in the first rows, you must getup early. If you prefer the pool, there are many to choose from, and a large jacuzzi in the middle of them. The food is what you can expect in an all-inclusive hotel, with buffet and 4 thematic restaurants (French, Japanese, Mexican and Italian/stake house). But there are some problems. In the buffet, the refrigerators aren't strong enough to fight the high temperatures of the weather and the grills. This way, you'll find melted cheeses and a slightly warm fruits and salads. Most of the time the cooked food isn't appealing to the eyes, and the grilled ones seem always oily. Also, it's not difficult to find some over cooked food. Other problems include the lack of labeling, washed dishes still dirty and an overall lack of attention to details. This is a 5 star hotel, so the level of demand should be higher. Another big mistake is the lack of thematic days in the buffet, something that's pretty standard in other hotels. After a few days, I found myself eating the same things over and over again, because those were the least bad and because the variety was always the same. And don't make me talk about the beach snacks. The hamburgers and hot dogs meat is processed until a point it seems like cardboard. What saved us in some of those days were the big paellas they made on the beach. The French and Mexican restaurants were good, but the Italian/stake house could be much better. For Italian food you have the basic bolognese, spaghetti and lasagna. The stakes were OK. The quality of the drinks differs a lot from where you ordered them. In the bar close to the reception you can find the best ones. In the beach and pool bars some are OK others are something related to the drink you asked for. Overall, the beer is good. In a good initiative to reduce the environmental impact, all the guests have two 1lt glass bottles that you can fill in several places with filtered water. This way, the plastic bottles are no more. In your room you can also find a mini-fridge with free beer and sodas. The SPA massages are good. Afterwards we went to the SPA's private jacuzzi that is outdoors. The space is fine but it doesn't make sense that behind this potential zen space are the back of the beach snack bar, from were comes noise and were you can be observed by the staff. The animation team does its best to bring some activities to the guests, so you can expect the usual simple beach/pool games. At night you have the normal low budget shows. Related to the staff and their service, you can find a mix of everything. The check-in was a mess. We were forwarded to a room as soon as we arrived, were a staff member would put the bracelets in every guest, other would take our passport and another would project the hotel map PDF. At some point they were delivering the wrong passports to some persons and we got out of the room without knowing where our room was located. During our stay the staff never referred the advantages of using the Iberostar app, were we could see all the hotel activities, see and receive reminders of the restaurants reservations, chat with the hotel customer support to fix a problem in your room (I did that), book a massage in the SPA and much more. But for me, the worst was not feeling welcome by most of the staff. Most of them don't reply to a simple "Hola" or "Buenos dias" and treat you with indifference. Even in the checkout, instead of asking if we had a good stay, the employee was very rude and turned her back on us when she was fed up...

Although it was our first visit to Bayahibe, it was not our first visit to Iberostar. We admire Iberostar properties for their unique approach and customer service. We thought it was ideal, despite a few minor flaws that can't be avoided in the Caribbean. Everything about this resort is designed for your comfort and enjoyment. There are so many lovely details that you just want to take it all in. Before our visit, I emailed the resort manager, Melissa Foy, with a few inquiries, and she promptly responded. She ensured that our trip went smoothly and that I had fruits, cake, and champagne in my room for my Birthday. I was feeling sad because my son was sick with strep throat at home, and I was worried about him, but that small gesture brightened my day. The hotel, beach, and pool are all spotless, and there are so many flowers, birds, and lovely peacocks walking around. The entertainment team is a lot of fun and very energetic. I'll never forget Lenny's performances and the effort he puts in. It was a lot of fun; it wasn't your typical evening performance, and I'd never seen anything like it before. The bars were the finest part; the drinks were fantastic, the bartenders were friendly and engaging, and the music and ambiance were unforgettable. I have a great time at the pool bar with my buddy Jorin (hope I spelled it correctly), and he made sure I got some delicious drinks for my birthday.

Very Nice Hotel, perfect service, great food, friendly staff. The territory of the hotel is green, well-groomed everywhere clean and tidy. Yanson is the best concierge! Definitely would recommend this hotel!

We have great holidays during 10 days in the hotel Rooms are very comfortable, food options and restaurants are great. The beach is wonderful, and also the swimming pool which has a bar This is a perfect place to rest for some days