Catalonia Bávaro Beach Golf and Casino Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

15063 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Ok but won't return

JoEvitts29 (West Midlands, United Kingdom) on Jun 14, 2024

We recently stayed at this hotel for our first time in Dominican Republic. I don't think we're particularly hard to please but I was a little disappointed by various aspects of this resort. The rooms are little dated and shabby BUT spacious and clean, our safe and coffee machine didn't work and the fridge barely cold however we shrugged it off and set about having a great holiday The grounds are beautiful! One of the nicest resorts I've ever stayed in, beach is stunning and although there are a lot of sellers on the beach they leave you alone if you just say no. Food was ok, had better but also had worse, plenty of choice but I did struggle some evenings as lots of fish. Uncomfortable dining at every meal though due to the intense heat! No air con in the restaurants just ceiling fans that move warm air around. Had to wait for drinks on multiple occasions but was frowned on to help yourself. Steakhouse al a carte was really good, beautiful food and staff much more attentive, we went there 3 times! Cleaners only came into our room 3 times all fortnight! We're tidy people anyway and I always make the bed and keep tidy as cleaners are generally rushed off their feet however 3 visits in a fortnight takes the mick! We left 10 dollars for them on 3rd day which they took and removed our dirty towels ( which we'd had since arrival!) But at 5pm I was walking round looking for a cleaner to get clean ones so we could shower! Fridge rarely restocked so we had to ask guest services to arrange water in our room just so we could brush our teeth. Had to chase them for toilet rolls and towels repeatedly. Drinks are very very sweet, they use syrup in all cocktails and I found them too sweet so ended up on juice or martini, bar at pool drastically understaffed and often had to wait in queue for 15/20 mins at a time whilst barman ran round collecting empty glasses which he would wash quickly to re-use, we purchased insulated cups from shop to use as not convinced glasses cleaned thoroughly. Bar at beach never seemed overly busy Most staff miserable and would grunt at you, very little English spoken but that's fine. Occasionally would find a pleasant staff member but few and far between. Can't comment on animation as we had no kids and not one of them approached us ever. Not a lot to do in the evenings, only 1 room had air con ( by the gaming room) but limited amount of chairs - about 20 max in a fairly large room. Shops on site very expensive. Lots of niggles in this review but we did actually have a lovely holiday, rain mostly stuck to evening or night, we had a laugh n enjoyed it but overall cleanliness of pool area, lack of air con and lack of drinks means we won't return, which is a shame as the resorts beautiful and has so much potential.

TripAdvisor users rated this property 1 out of 5

Gross business practice

Duffman5869 (Crown Point, Indiana) on Jun 13, 2024

My room was downgraded upon arrival with no explanation. At first they actually told me they had no room for me at all then one opened up suddenly... The downgraded room was 205 dollars less than what I already paid. They are desperately trying to not pay me back that difference.

TripAdvisor users rated this property 3 out of 5

A little rough around the edges but could be fantastic!

Y2671YBchriss on Jun 13, 2024

It is always worrying seeing mixed reviews before you leave for a holiday but the Hotel grounds, beach and facilities are all very good and there were so many good points about this hotel but it could be so much better with a bit of fine tuning, i decided whilst i was away to list all of the pro's & cons of this resort, so here goes, i hope it helps. Good Points Massive hotel with beautiful grounds and wildlife Excellent Beach Free golf with the hotel Ali-carte restaurants were very good (Tapas was our favourite) Coffee shop was excellent and very cool Our Romance Privilege room was very nice, double shower, super kingsize bed No rush for Sun beds, lots left even in the afternoon Nice 18 hole golf course, Tee's need work and grass needs to be shorter Romantic Beach meal was fantastic (best food and service of holiday) Free massage was excellent Nigh time terra cross excursion was very good Bad Points 9 hole golf course was closed, even though i had asked before travelling and was told it would be open Entertainment/Animation team didn't speak once or try to get us involved in anything We both had bad stomach's for a few days Buffet restaurants had plenty of choices but very samey and nowhere near the best we have had Air Con was poor and most buildings were open plan so getting cool from humidity was tough Lots of bites from bugs, even with spray Cleaners were forever missing something, either not bringing water, the minibar or forgetting to leave new towels. Wifi very intermittent

TripAdvisor users rated this property 4 out of 5

Great family vacation!

Chad_Minsk (Atlanta, Georgia, USA) on Jun 11, 2024

This is our first one week family's vacation to the Caribbean. The resort and the beach are great, we didn’t expect more for what we paid for the package. There are a lot of fun activities for kids and adults throughout the day, the lobby and beach bars are ready to entertain your reasonable needs, rooms are clean and maintained well. You would want to schedule your dinners and maybe lunches in four restaurants that are available on premise. I would recommend the Spanish and Asian ones, we were not impressed with the Italian one. The buffet food is plenty but you need to be careful about what you chose, stick to the basics and you will not be disappointed, e.g. fried eggs with fresh juice for breakfast. I should mention the highlight of our stay - the Mini Club - Raquel, Brenda and Kenia take excellent care of kids from 10 to 5pm every day! Our daughter loved going there every morning, participate in activities, lessons and parties in the pool and on the beach. In evenings we loved taking her to the Mini Discos and kids shows organized by club’s staff. Thank you!

TripAdvisor users rated this property 1 out of 5

Bed Bugs in Hotel

katie t on Jun 11, 2024

I have never written a review but felt this experience was bad enough to write one. My boyfriend and I were trying to sleep on our second night there when he felt something crawling on him. After doing some investigating we found out our hotel room had bed bugs. We found them crawling on multiple areas of the bed. We should’ve checked upon arrival, but we didn’t think it would be an issue with mostly positive reviews. We immediately told the front desk and switched rooms. We went to the front desk multiple times to make sure nobody was placed in the room and in hopes that proper precautions were done. None of the staff seemed worried about the situation and the manager never followed up with us despite us reporting it several times and leaving our new room number. Needless to say it was not a stress free vacation. All we wanted was for them to apologize and take it seriously and neither happened.

View All