TripAdvisor Traveler Rating

Brilliant food by Manuel and great service all round. Very good good starters main course and dessert. Would recommend to anyone coming to stay at Catalonia. The show is excellent and really includes the crowd and make it feel very inclusive.

Absolutely amazing staff very nice her name was raquel felt very happy which made the stay even better definitely should come here best 7 days of my life love everything especially the food top tear fernado was very nice and polite which made me welcomed definitely recommend to come

We had a wallet stolen. Video at the Casio shows it very clearly. When we went to security, they did absolutely nothing. They kept saying that they “were trying to help” and were looking into it but wouldn’t give any information as to where the guy went, what they could do even if they found him. My group (5 grown men) found the thief walking and surrounded him to get the wallet back. Again security did nothing. They were more worried about making sure the thief was safe and comfortable rather then getting our property back. (turns out he was a VIP so they immediately forgot who was in the wrong there) The night staff did NOTHING. No report, didn’t get his name or even his room number. They kept saying that we needed to wait until guest services got arrived in the morning to make a report and that they would handle everything. They had the guy right there and didn’t do anything to protect their other paying customers. They wouldn't even call the police for us. They even let the guy back in the casino too! Posted a security guard behind him because they were worried WE would do something to him. Seriously disappointed. Even when we went to guest services in the morning, we didn’t get any help. They started to blame us for not making a report!! They said that the theif was leaving the resort but they didn’t even have his name? Made no sense. So the rep just kept saying we want to help and assist here but then when we ask”do you have a report? Do you have the guys name? Do you have his room number? Do you have anything?” He just stared at me. But he did say “we can arrange transportation to the Police department to help with the official report. We want to help.” THEY DIDNT GET ANY OF THE INFORMATION THE NIGHT BEFORE!! What were they gonna do?? It made no sense. The whole situation was insane and completely unprofessional. We would not have gotten the wallet back if we didn’t have 5 dudes to scare the guy into giving the wallet back. Thief's can get away with anything here no repercussions. They are going to protect the person that pays the most. Hotel didn’t do anything to help/make up for all this. Just kept saying “you got the wallet back, right?” It made the whole resort feel unsafe.

Problems to the beginning of Arriving. Wrong Room, [privledge area ]. Go to Front Guest Service, Very Rude let you know. So switch us to another, that was good... aah Power out, no Wifi, back to Guest Service.. everyone experiencing this.. LIE!! Talked with people in our Complex, all had everything.. Day 3 switch to another room. Problems with Wifi and TV The grounds was beautiful tho. Beach weedy. Also recommend wearing beach shoes, if swimming . Coral will rip your foot.. Lies they told us on Privileges area. Don't go past the white rope. Well a Bartender said What? You belong in this area. Food: Steak House great. Spanish: Awesome. Buffets, ok. Alot of Walking.. The amount of $$$ I spent, wouldn't recommend. Between rude Guest service,and dinkering around on rooms,and lies.. also have a updated phone, everything done on phones. Reservations etc..

Had a fabulous time here. Returned back to UK yesterday after spending a week here. Travelled as a family of 4 from Manchester airport. Lovely chilled holiday. Good spacious rooms with great air con. Beautiful resort with stunning views, great pool area with plenty of sun beds. Very friendly staff who really seem to enjoy their work. Would highly recommend this resort and hope to go back one day.