TripAdvisor Traveler Rating

The worst experience at a resort. The AC was not working in the entire resort. My sliding door to the balcony did not shut close. We complained a total of 6-8 times to the front desk and no resolution was given. It got so hot in the room we had to sleep ultimately naked. It was warmer in the room 29 celsius than it was outside. We ultimately had to leave and go to a different resort. Never again. The property is outdated, rooms were dirty there was even gum in the trash bin just gross. The smell from the ponds on the property was disgraceful and disturbing. Food was mediocre at best. The staff serving in the restaurant had an awful and lazy attitude

Just come home from a lovely 2 weeks holiday with our family.Location was nice surroundings and grounds were lovely and well kept The beach was nice and well maintained although there was the seaweed but that cannot be helped because of the time of year .Rooms were nice we had upgrade to the privileged suite as did all my family members.Rooms had plenty of room and air condition which was good with the heat .It was value for money with everything included food ,drinks and all activities .The staff were very pleasant and always smiling .We were looked after well by the staff in the buffet area by the pool and beach .We went to the Pure beach bar in the day and every night where the lovely Angela looked after us what a lovely kind woman.We also went to all the restaurants our favourite was the Japanese restaurant although all the others were of high standard .

The experience was terrible. From the moment I arrived for check-in, I was waiting in line amongst other people in the heat for about 40min. The couple in front of us was taking too much time asking the check-in attendant too many questions that could've been answered nearby at Guest Services. The check-in attendant should only concern themselves with checking in. You must realize people come in tired and ready for a nap or shower or even start their fun once arriving from a long flight and drive to the resort. When it was finally our turn, it took about an hour to get our rooms ready. They kept saying they were cleaning the rooms and making us wait more. The attendants kept going in and out the room over and over and every time they kept asking us for our names to locate our cards again and again. They were very disorganized and couldn't even remember who we were. Finally they located our names after 1.5 hours and we received our wrist bands. After we checked in, we arrived to our Premium Deluxe Suites. The condition was not very good. The floor weas still dirty and dusty. I saw a stain on the sheets that were supposedly cleaned. The fan was loud and wobbling so I fear for my safety if there was a chance it could've fallen on me. After putting away my stuff I went back to the receptionist to complain about this and then they were consistently trying to upgrade us. We showed them an image of the website we used to select our rooms and how different it looked compared to our rooms now. After showing the receptionist the images and proving to them that the online images looked much bigger and cleaner, his response was, "Well you know how it is, you have the internet and you have the reality." I was shocked from his reply and wanted to talk to the manager but they were too "busy" so I returned to my habitation upset. As for the beach experience, there was too much algae on the shores and in the ocean. Once again the images on the website showed clean blue water and beautiful sand but this was not the case. The water has a red dark color and there was algae and seaweed everywhere and lots of broken twigs and some waste on the sand. I asked an employee this and they said they will clean the beaches tomorrow morning. But so far everyday I was here, the seaweed was still the same and everywhere. The only blue water was at the very end of the beach but it was small, we had to leap over the boundary like every other person there just to enjoy the blue water that was shown to be everywhere according to the Catalonia Resort brochure/website. The pool was then only thing great so far, it was clean and I didn't really see any garbage around so that's one bonus I give them. The construction from the beach/pool to the main area was too loud and dusty. They attempted to fix this with black tarp to help cover the walkways but they were flapping in the wind and dust still got into our eyes. The buffet had delicious food, the service with the people there was excellent. They always topped off our drinks and were very efficient in cleaning up the tables. The only complain I have about the main buffet was the temperature. It was too hot and humid to eat and enjoy the experience fully. Although, they cannot control the weather, I would recommend either installing more floor fans or air conditioning nearby like the main food area has. The giftshop was always unmanned. Every time I wanted to enter the shop, I had to ask another person elsewhere to call them for them to open up. Waiting around to enter stores was very inconvenient. When I finally got in, I was adding my items for them to ring them up so I know how much the items were but the woman simply took the items, scanned them and said "pay up front." I wish they could at least tell you the price before they rudely snatch the items and print out the bill because she wanted to leave and closeup again. I ended up paying for overly expensive items because I couldn't "return items after leaving the shop with them." A majority of the free drinks at the bar were too sugary or watery. I know it's the way to conserve the alcohol but I would rather keep the little bit of alcohol they poured with less water and ice. The same amount of alcohol would've been wasted the same anyway so I am not sure why they diluted it too much. Even after tipping them cash and asking for less ice and water, I received the same so eventually I just stopped attending the bar for alcoholic drinks. The kiosk at the pool was also an issue, my family member wanted to have some pancakes and the kiosk was supposed to open at 10 or so we were told and the chef came about an hour later. He had an attitude because we were there asking for pancakes and even after that instead of closing at 6, they closed even earlier. The swim-up bar closed for drinks after 6pm and we were told no more. However, a couple of pretty girls came by and flirted and had their drinks made right then and there. This means they weren't even closed they just didn't wanted to serve us for some reason. Back at my hotel, the electricity went out. I was currently napping with my c-pap machine. This outage caused my machine to turn off and I almost asphyxiated from having no oxygen entering my nose. I know this cant be fully the fault of the resort but for safety reasons, there should be backup generators or better components to keep the machine from turning off. The fan in the room was noisy and squeaky. It wobbled around during movement and I had to turn it off because I didn't want it falling down onto me while I am sleeping. The rooms smelled very moldy and it was obvious that the ventilation ducts for the air conditioning system was not thoroughly cleaned for a long time. I had to turn it off multiple times to avoid suffering respiratory issues. This was very inconvenient because the heat was unbearable. On the second day, I ran out of body gel for the shower and was told by the attendant there that they will replace it in 2 days as well as being skipped for towel exchange and bedsheet cleaning two times. Even after "changing my bedsheets" I still saw small stains on them. This is definitely not acceptable. In one of the habitation of my family, there was leaking from the ceiling, this may have added even more mold issues for them. Around the whole resort there were leaks and dirt everywhere, the floors were cracked and caused people to catch their sandals on it and almost trip every time. As for the restaurants, the servers had no idea what they were doing, in all of them i was given a menu and no one came to get our order for 15 minutes. The food was okay but everything was poorly explained and there was a lot of mix-ups. The activities that were around were difficult to locate and once there, it also was rushed and no enthusiasm for the kids to encourage them to play. Because of this, staying at the resort turned monotonous after day 2 since there was truly nothing to do beside swimming and eating. The arcade area was extremely expensive and short. You pay $5 for 3 tokens and each machine is 1 token. There were only 6 machines and half of them were 1 token and the rest were 2 or 3. If you have children just for them to all use the machine once, you must pay almost $100 for just 10 minutes of play. Overall, my experience at this resort was poor and the only good thing I have to say is that the pool was clean and attended well and so was the the buffet food selection. The beach and rooms were extremely disappointing and I hope they this gets remedied and shown online "how it really" instead of using AI generation to make the rooms appear more majestic than they truly are.

Catalonia Bavaro beach is a good resort to go to, but ...just not the best! Overall, 2 stars out of 5 - from my perspective ! And it's definitely NOT a 5 * hotel! Some of the minuses of the resort are: 1) When we got there to check-in , even though we were early , we've had 3 people (a group) in front of us, and they took half hour to check in !!! I've literally looked at the time I got in line (it was 12:33) and the time we got to actually talk to the clerk (12:59), so one thing to REALYYY IMPROVE is the waiting time for check-in. A group should NOT take more than 10 minutes for check-in and any other information they need about the resort, they should be redirected to "Guest information" desk, just a few meters away. So having to wait in line for 26 minutes , the clerk NOT doing anything to speed things up, even though there were many people behind , waiting in line, was not ok for me and my family! 2) The rooms we have paid for (2 Premium Deluxe rooms ) were NOT AT ALL how they were showing in the pictures of the webs ite. In the pictures on the website, they look big, spacious and with canopy beds, and in reality, the rooms were small , smelling like mold , the fan was noisy, wobbling, and the floor was dirty overall, in room and in bathroom, full of hair. And when we went to reception, to complain about it, the clerk over there told us , and i quote: " Well, you know how it is... what you see in pictures, and the reality... are 2 different things". We were very surprised, obviously, of what he had just said, and....that was it. 3) The power went out for like 10 minutes during the day so that just caused inconvenience. 4) The buffet is too hottttttt, even though there are ceiling fans all over , it was not enough to cool off the air. So always sweating , hard to breathe when having breakfast/lunch/dinner, which is very uncomfortable. 5) The snack bar is opening late and closing early (earlier than the time). 6) The service in the restaurants was not so good, especially in the Asian Tao Mat, they brought our food and they didn't know which belonged to who. 7) Shower gel in bathroom was out and they said they will replace it in 2 days, and they replaced it in our pre-last day of stay (we got there Sunday, they added on Thursday, and we left Friday). 8) The gift shop is overpriced : paid USD 80 for a pair of slippers that usually cost between USD 15-25 . 9) The beach was full of sea algae, and the resort management can make efforts to have the beach and even water (at the shore) cleaned much better. But, of course, there were also some good points go the resort: 1. The food at the buffet was tasty and varied , you had soooo much to choose from . 2. Internet all over the facility , in rooms, at the buffet, reception and EVEN ON THE BEACH, so that was very good. 3. Organized daily activities , and every night show at 21:30 like "Karaoke night", "Magic show", "Beach party" etc. 4. Beach sand - beautiful, smooth. So, overall, we've enjoyed the vacation as a family, but there is DEFINETELY room for A LOTTTTTTTT of improvement .

Well Booked 2 rooms for this holiday and between the 2 rooms had 11 room changes and a hotel change within a 3 week holiday. this is not a holiday. faults ranging from lack af air conditioning, black mold, fixtures and fittings either not working or unsafe with live wires exposed to a none fixed toilet and whole of one block getting flooded with very smelly water and being evacuated at 11pm. as for food the stake ville resturant likes trying to make guest ill serving raw burgers and un cooked stakes, Wow. and as for buffet well food not bad a fair choice but food not very warm. and if you think ill wait for new dishes go come out they also not hot. check in can extend to a 4h wait. customer services 1h wait. as for manager well when my wife colapst on floor she just stood there with a smile on her face, we tried to get ice to put on her and was refused by staff at the bar. although hotel kept changing rooms and upgrading us rooms still kept being bad untill they moved us next door and although same brand hotel but adults only wow that was a great experience. dont think its just us each day we herd from others that also had same being moved and complaints about food. on a good point. staff around place are good and friendly, grounds stunning with wildlife and very well maintained, pizza bar by pool and party life by pool and beech also very good. we have cancelled our 27 holiday for this complex that was already booked and changed to the royal bavaro next door.