TripAdvisor Traveler Rating

The resort is lovely, scenic, wildlife is booming yet the place is spotless. Grounds are kept up to a very high standard, there was always someone doing something which was nice to see. Shops on site, including a pharmacy which is a nice touch. People complaining about the sea weed.. in the sea.. They even had guys collecting the sea weed on a raft to please you. Wifi worked great in our room.. however my social media accunts were attempted to be hacked. The water pressure is shocking, to the point where there was no flow at all, couldn't even brush our teeth. We counted (whilst we were in there room) 5 power cuts, which were back on within 5 mins or so. I cant agree more with other reviews stating the privilege isn't worth the money - more of a con, as you're sold it like you need it. The only thing we used was the late check out (3pm rather than 12am). It did seem difficult to communicate with some of the staff, some barely speaking basic english. To the point where we pointed at the drink we wanted, yet the bar woman insisted that she doesn't speak english so could not serve us. I understand that we are the minority being english, but it did feel slightly isolating. The buffet food was OK, definitely not aimed toward us english folk. I would expect a 'safe' option that would be there throughout the week, but there wasnt. Definitely need to be adventerous. The entertainment is OK, did seem short with some ending within 30mins, but the bars were open still with other things happening afterwards on somenights. Booked an excursion to Saona Island with someone that was on the beach (worked within the hotel). It is not what its made out to be, but its a nice change from the hotel. The lsland beach is lovely. The catamaran back is a party boat, playing 90% spanish music.

Our 2nd time in DR & we chose this place. The resort is spotless & is beautiful all round but that's as good as it gets apart from the specialist restaurants which were lovely, the food was restaurant standard with great service ( which was unusual for this place) we went to the tapas, Italian twice & the steakhouse twice. Book as soon as you arrive as they get fully booked. Check in was quick & easy & our cases were taken to our room. We paid extra for privilege but in our opinion its definitely not worth it. Fridge was only re stocked once even after complaining to reception. Supposed to have been pool towels in the room but there were none. Turn down wasn't done once. The blocks are the nearest to the noisy beach club next door & at the weekend it's really loud. You get access to s separate part of the beach but the sunbeds are fine everywhere. Bed is very comfortable The food at the resort ( buffet restaurant) is OK but aimed more towards the Hispanic customers, at breakfast bacon was only available twice while we were there & the orange juice is foul, tastes just like sugar water. The "entertainment" really is poor, for Brits there's nothing for us & hardly any English is spoken by the compare so we didn't have a clue what was being said. We could hear the music coming from the disco/ nightclub & it was all Spanish so didn't bother, infact 99.9% of all music throughout the resort is Spanish music so by the 11 day I was fed up to the back teeth of hearing the same thing day in day out. Round the pool you knew what time it was by which Spanish music was being played. Boring boring boring. The pool was excellent but they let kids in the pool bar area so a few times kids were at the bar so I couldn't get a drink & they were jumping in from the sides meaning quite a few times I ended up with pool water in my drink so we went to the beach but only to find there's no waiter service there & the sea was full of seaweed. I read on here ( a review) that the staff are anti British but I still booked thinking that can't be right but unfortunately they weren't wrong, if you're white English speaking person expect to be treated differently to everyone else, some staff are OK but the rest are blatantly Xenophobic I won't go any further than that as its making me angry writing this. Overall we had a good time but definitely won't be returning

The resort is actually not bad but what you WILL find is if you’re an english speaking guest even a simple order will be a task and like me if you enjoy the entertainment or games ONLY if there is an english speaking guest they translate and if there out no english whatsoever, The night club too all geared towards spanish the same repetitive music , Just isolation if you’re english speaking… we are here now and its been an isolating holiday!!!

Came here from a Wednesday to a Sunday with my family and I got to say I loved it. Not only is the resort beautiful but the staff is amazing. One bartender named Dariana was the best! She was so nice and really took the time to make sure you enjoyed your experience. Even told me and my mom some background about Dominican Republic. Overall a great experience.

The hotel is quite nice, well maintained, clean. At this time, however, the sea was full of grass and sometimes an unusual color and smell. Great weather. The food is tasty and plentiful. The staff is sometimes rude, but not always. Thanks to Miguel Mendez for her willingness, speed of service, always trying to accommodate as much as possible and, last but not least, her constant smile.