Overview
Located on Riviera Maya’s finest beach, the AAA Four-Diamond Barceló Maya Palace is an all-suite, 24-hour, all-inclusive resort perfect for families and couples alike. The resort features six restaurants, five bars, three pools, a water park, and more. Guests also enjoy full access to Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial, and Barceló Maya Tropical. Premium Level accommodations feature the best location guaranteed at the Resort, unlimited access to specialty restaurants (upon availability) and much more. Live up to more at Barceló Maya Palace.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
756
Inclusions
- Daily activities
- Round-trip airport transfers
- Barcy kids club
- Entrance to nightclub
- Gratuities
- Exchange privileges: Stay at 1 and play at 5, guests also have access to the pools, beach area, restaurants and bars at Barceló Maya Beach Resort, Barceló Maya Caribe, Barceló Maya Tropical Resort and Barceló Maya Colonial
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Pool view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- 24 hour room service
- Terrace
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Premium Level Amenities:
· Private check-in/check-out
· Early check-in and late check-out (subject to availability)
· Concierge service
· Upgraded room amenities
· VIP mini-bar
· International bar available at the Premium Level Lounge
· Unlimited à la carte restaurants (upon availability)
· Bottle of sparkling wine & welcome amenities in room upon arrival
· Free internet access in business centre
· Access to VIP area in the disco
· 20% off spa and beauty salon
· Pool towels in room
- 1 king bed, or 2 double beds
- Ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Premium Level Amenities:
· Private check-in/check-out
· Early check-in and late check-out (subject to availability)
· Concierge service
· Upgraded room amenities
· VIP mini-bar
· International bar available at the Premium Level Lounge
· Unlimited à la carte restaurants (upon availability)
· Bottle of sparkling wine & welcome amenities in room upon arrival
· Free internet access in business centre
· Access to VIP area in the disco
· 20% off spa and beauty salon
· Pool towels in room
- 1 king bed, 2 single beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, 2 single beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Oceanfront
- No more than 3 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Premium Level Amenities:
· Private check-in/check-out
· Early check-in and late check-out (subject to availability)
· Concierge service
· Upgraded room amenities
· VIP mini-bar
· International bar available at the Premium Level Lounge
· Unlimited à la carte restaurants (upon availability)
· Bottle of sparkling wine & welcome amenities in room upon arrival
· Free internet access in business centre
· Access to VIP area in the disco
· 20% off spa and beauty salon
· Pool towels in room
Amenities
Aerial view
Lobby Bar
Pool
Pool
La Hacienda Restaurant
Terraza Restaurant
Mirador Restaurant
Restaurant
Weddings
Location
Reviews
TripAdvisor Traveler Rating
Beautiful resort but not for teens
869AmyH869 (Los Angeles, California) on Dec 06, 2025
I wanted to give my good and not so good feedback regarding our trip to Barcelo Maya Palace. We traveled with our family of four that included two teenage boys, age 14 and 16 the week of Thanksgiving. The good: the grounds are lovely and the beach is perfect for families with small children. The water is very calm and children can swim with the turtles right in front of the Palace volleyball court. Also everyone working there was super friendly, especially the waiters at the specialty restaurants. they went above and beyond the level of service that was anticipated. Our experience with the tour desk was very positive- they were very helpful and listened to what we were looking for and recommended a great tour for us. We also thought the dive shop on the property where we rented jet skis was top-notch. The not so good: our biggest issue with the resort was the availability and accessibility of food. The resort does not allow food to be taken out of the restaurant (for ecological reasons which I can appreciate) but that means every meal had to be eaten in person in a dining room . With two teenage boys, we were always on the go and are used to having poolside food and drink service, especially for a snack in between meals. This was not possible at Barcelo so we often found ourselves hungry between breakfast and a late dinner. It would’ve been nice to just have a taco stand option during the day. Additionally, the process for booking the specialty restaurants is completely outdated and broken. The only way to make reservations for the specialty restaurants is to talk with one person in the booking office. There was always a line to talk to her, which was a big waste of time and we were unable to get dinner reservations prior to 9:30 PM. I felt bad for the woman at the desk, but in this age of technology they should find a better way to manage this. I saw one person yell at her because they just arrived and couldn’t get any dinner reservations before 9:30 PM and they had small children which is unacceptable. Overall, I can see why people return to this resort year after year, especially if they are traveling with a large group. But for us, it just wasn’t a fit and we will likely not return. As a sidenote, if you have teenagers, you must go to the XCaret parks. We went to Xel Ha for a full day and Explor Fuego, which is the nighttime waterpark and both were the highlights of our trip. Both are about a 20 min ($45 US dollars) cab ride away.
Very nice hotel in beautiful location
Coastal607378 (Fort Davis, Texas) on Dec 04, 2025
We have been at the Palace many times (at least ten or more). We enjoy our stay but the quality of the food has regressed. The buffets are fine but there is nothing “special” or new to offer. As for the speciality restaurants, the Caribbean and French restaurant have had the same menu for years and we would appreciate something new. The Brazilian restaurant’s steaks are not very good…somewhat tasty but tough so we stopped going to it. The Kyoto and Tower are fun with freshly made items on the grills.
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