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Overview
Discover the opulence of Barceló Maya Palace in the dazzling Riviera Maya, located on the most impressive beach in the area. This resort hotel is designed to envelop you in tranquil beachfront elegance. Delight in stunning colonial-style architecture surrounded by lush tropical landscapes.
Treat yourself to a Premium Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
756
Inclusions
- Daily activities
- Round-trip airport transfers
- Barcy kids club
- Entrance to nightclub
- Gratuities
- Exchange privileges: Stay at 1 and play at 5, guests also have access to the pools, beach area, restaurants and bars at Barceló Maya Beach Resort, Barceló Maya Caribe, Barceló Maya Tropical Resort and Barceló Maya Colonial
- Nightly entertainment
- Intro scuba lessons in the pool
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Club Premium service/amenities for select rooms*
- 1 king bed, or 2 double beds
- Ocean view
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Ceiling fan
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Club Premium service/amenities for select rooms*
Club Premium benefits:
- Private check-in/check-out
- Early check-in and late check-out (subject to availability)
- Concierge service
- Upgraded room amenities
- VIP mini-bar
- International bar available at the Club Premium Lounge
- Unlimited à la carte restaurants
- Petit fours and bottle of champagne in room upon arrival
- Free Wi-Fi
- Free internet access in business centre
- Access to VIP area in the disco
- 20% off spa and beauty salon
- Pool towels in room
- 1 king bed, 2 single beds, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, 2 single beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- Club Premium service/amenities for select rooms*
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Barcy Club kids club
Open daily
Age ranges
- Children ages: 2 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Sports Bar | Bar, Sports bar | |
| Disco | Nightclub | |
| Lobby Bar | Bar, Lobby bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Select public areas
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Rodizzio | À la carte | International | Dinner | Dress code, Reservations required |
| Brasserie Restaurant | À la carte | French | Dinner | Dress code, Reservations required |
| Caribe | À la carte | Caribbean | Dinner | Dress code, Reservations required |
| Grill Coral | Buffet | International | Lunch, Snacks | |
| Mirador | Buffet | International | Breakfast, Dinner, Lunch | |
| La Hacienda | Buffet | Mexican | Breakfast, Dinner, Lunch |
Facilities
- Rooms: 756
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
Meal and plan options
-
All-inclusive: Included
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic and premium drinks
All Inclusive
*Reservations required/1 à la carte meal per night. Other restrictions may apply
Pools and recreation
Pools
- Adults only pools: 1
- Jetted pools: 1
- Kids pools: 1
- Outdoor pools: 11
Golf
- Mini golf: on site
- Putting green: on site
Water sports
- Dive shop: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Giant chess
- Multi-sports court
- Bowling Alley available ($)
- Soccer Field
- Pirates Island and surf pool Sur Rider available ($)
- Dolphinarium available ($)
Shops and services
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Parking
- Tour desk
- Valet parking
- Wedding facilities
- News stand available ($)
La Hacienda
Aerial
Aerial
Pool
Restaurante Rodrizo
Terraza Restaurant
.
.
Kids club
.
.
Restaurante Coral
.
.
Restaurante Brasserie
.
Restaurante Caribe
Terraza Restaurant
.
Location
Reviews
Very disappointed
Naty0114 on Jul 02, 2022
The check-in process took forever, EVERYTHING in the hotel is extra, NOT ALL INCLUSIVE. They asked me at check in if we were celebrating anything, which we were so I said my sons birthday. At check in I was told to go to guest service for restaurant reservations, but they forgot to mention that there would be NOTHING available for the next 4 days. (After a lot of back and forth, Finally I was able to get a reservation in the Caribe restaurant, which was great! The service and food was amazing! ) When we arrived to the room, The door lock did not work in my room I called room service about 4 times and they said they were going to send maintenance and during my entire stay maintenance did not come. The mini fridge in the room did not work. Nothing was replaced in the mini fridge during my entire stay. I had to call for water 3 times. I went to guest service to bring the situation up to someone’s attention and to make sure that AT LEAST my sons celebration was still in place. Guest service confirmed that birthday was noted in the system and was going to be in the room at 7PM, I asked what was going to be done and they said a cake and fruit basket would be delivered inside the room. Which would work perfect because we would go out to eat, come back and sing happy birthday… to only arrive at the room at 9:10 PM and surprise surprise.. ABSOLUTELY NOTHING was delivered to my room. Honestly so incredibly disappointed with this entire service and hotel! Will never recommend anyone to stay here!
Great family vacation
Hobogeorge (Hoboken, New Jersey) on Jul 02, 2022
With a large family of 13, including mostly children, Maya Palace was the perfect resort for us. There was nothing lacking here. Our rooms, Family suites, were large, comfortable, clean and ideal. There were plenty of activities for young and old. The children's pools had water slides and the other pools- there were a lot- were large and didn't seem crowded even though the resort was full. The food was good and everyone enjoyed it, even 2 with dietary restrictions. The Maya Palace turned out to be the perfect family vacation resort for us.
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