All inclusive

Barceló Maya Palace

Riviera Maya 5.0

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Overview

Discover the opulence of Barceló Maya Palace in the dazzling Riviera Maya, located on the most impressive beach in the area. This resort hotel is designed to envelop you in tranquil beachfront elegance. Delight in stunning colonial-style architecture surrounded by lush tropical landscapes.

Treat yourself to a Premium Level category room and receive an array of extra amenities and services plus a separate check-in, complimentary Wi-Fi , access to exclusive restaurant, bar, lounge and much more!

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

756

Rooms

Junior Suite
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 5 guests in the room
Junior Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Club Premium service/amenities for select rooms*

Junior Suite Pool View Premium Level
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 5 guests in the room
Junior Suite Pool View Premium Level
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Club Premium service/amenities for select rooms*

Junior Suite Ocean Front Premium Level
  • 1 king bed, or 2 double beds
  • Ocean view
  • No more than 5 guests in the room
Junior Suite Ocean Front Premium Level
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Club Premium service/amenities for select rooms*
Additional details

Club Premium benefits:

  • Private check-in/check-out
  • Early check-in and late check-out (subject to availability)
  • Concierge service
  • Upgraded room amenities
  • VIP mini-bar
  • International bar available at the Club Premium Lounge
  • Unlimited à la carte restaurants
  • Petit fours and bottle of champagne in room upon arrival
  • Free Wi-Fi
  • Free internet access in business centre
  • Access to VIP area in the disco
  • 20% off spa and beauty salon
  • Pool towels in room

Family Junior Suite
1012 square feet
  • 1 king bed, 2 single beds, and 1 sofa bed
  • Garden view
  • No more than 5 guests in the room
Family Junior Suite
1012 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Safe
  • Slippers
  • Turndown service
  • TV
  • Club Premium service/amenities for select rooms*

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Barcy Club kids club

Open daily


Age range: 4 to 12
The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12
Type Amenities
Sports Bar Bar, Sports bar
Disco Nightclub
Lobby Bar Bar, Lobby bar
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Rodizzio À la carte International Dinner Dress code, Reservations required
Brasserie Restaurant À la carte French Dinner Dress code, Reservations required
Caribe À la carte Caribbean Dinner Dress code, Reservations required
Grill Coral Buffet International Lunch, Snacks
Mirador Buffet International Breakfast, Dinner, Lunch
La Hacienda Buffet Mexican Breakfast, Dinner, Lunch
  • Rooms: 756
  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Ctra. Federal Chetumal - Km 266.
Puerto Juarez
Quintana Roo, Mexico
52-984-875-1500
80 km from CUN
  • All-inclusive: Included
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic and premium drinks

*Reservations required/1 à la carte meal per night.  Other restrictions may apply

Pools

  • Adults only pools: 1
  • Jetted pools: 1
  • Kids pools: 1
  • Outdoor pools: 11

Golf

  • Mini golf: on site
  • Putting green: on site

Water sports

  • Dive shop: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site
  • Watersports centre: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Giant chess
  • Multi-sports court
  • Bowling Alley available ($)
  • Soccer Field
  • Pirates Island and surf pool Sur Rider available ($)
  • Dolphinarium available ($)
  • ATM
  • Business centre available ($)
  • Concierge
  • Currency exchange
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Parking
  • Tour desk
  • Valet parking
  • Wedding facilities
  • News stand available ($)

Location

Address
Ctra. Federal Chetumal - Km 266., Puerto Juarez, Quintana Roo, Mexico
80 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Very disappointed

Naty0114 on Jul 02, 2022

The check-in process took forever, EVERYTHING in the hotel is extra, NOT ALL INCLUSIVE. They asked me at check in if we were celebrating anything, which we were so I said my sons birthday. At check in I was told to go to guest service for restaurant reservations, but they forgot to mention that there would be NOTHING available for the next 4 days. (After a lot of back and forth, Finally I was able to get a reservation in the Caribe restaurant, which was great! The service and food was amazing! ) When we arrived to the room, The door lock did not work in my room I called room service about 4 times and they said they were going to send maintenance and during my entire stay maintenance did not come. The mini fridge in the room did not work. Nothing was replaced in the mini fridge during my entire stay. I had to call for water 3 times. I went to guest service to bring the situation up to someone’s attention and to make sure that AT LEAST my sons celebration was still in place. Guest service confirmed that birthday was noted in the system and was going to be in the room at 7PM, I asked what was going to be done and they said a cake and fruit basket would be delivered inside the room. Which would work perfect because we would go out to eat, come back and sing happy birthday… to only arrive at the room at 9:10 PM and surprise surprise.. ABSOLUTELY NOTHING was delivered to my room. Honestly so incredibly disappointed with this entire service and hotel! Will never recommend anyone to stay here!

TripAdvisor users rated this property 5 out of 5

Great family vacation

Hobogeorge (Hoboken, New Jersey) on Jul 02, 2022

With a large family of 13, including mostly children, Maya Palace was the perfect resort for us. There was nothing lacking here. Our rooms, Family suites, were large, comfortable, clean and ideal. There were plenty of activities for young and old. The children's pools had water slides and the other pools- there were a lot- were large and didn't seem crowded even though the resort was full. The food was good and everyone enjoyed it, even 2 with dietary restrictions. The Maya Palace turned out to be the perfect family vacation resort for us.

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