TripAdvisor Traveler Rating

"3-4 hour check-in, no buffet-to-pool, bracelet checks, timeshare push, poor service, overpriced items."

Beautiful resort packed with so much fun stuff to do and the place is super clean and well staffed! food options galore and the most amazing pools ever! Get the premium level pkg you wont regret it

Our stay was great. A couple of things that I feel were not met, for example our phone handset was not working had to keep using the speaker. I told three different people about it and during our stay nobody went to fix it. This is my second time in this resort. I really like the Barcelo group.

Very thing was great we had an incredible time and experience. My only complaint would be check in. You definitely need to bring your patience. They should have more staff at checking in. They should also advise you to make your restaurant reservations the same day since they tend to book up quickly on some of their popular restaurants. But again, overall once you pass the check in process, it was wonderful,

Even after reading other reviews complaining of the check in process at the hotel, I was still surprised how long it took to check in each group. We stood for over two hours in the lobby which was not even air conditioned, before we were finally given our wrist bands and allowed to head the 1/3 mile to our room. Nobody even offered to help with our luggage. Trying to book restaurants the following morning again had us waiting over 30mins to book and we were informed that we would only be allowed to book for one night - we would need to return again to book restaurants each day. With the exception of the front of house staff, all other staff were friendly and helpful. Resort is clean and modern with good facilities and a nice beachfront. Hotel shop prices are extortionate for items such as sun screen so arrive prepared!