Active Advisories
Gran Sirenis Riviera Maya will be undergoing renovations starting on April 1st/2024.
Work will be done in 2 phases – April 1st to August 23rd, 2024 work will take place on the Riviera Maya side which includes lobby, lobby bar, main buffet, sports bar, coffee shop, Steakhouse, French and Japanese restaurants, wet bar and theatre.
Second phase August 26th to December 15th, 2024 work will take place on the Mayan Beach side which includes lobby, lobby bar, main buffet, coffee shop, steakhouse, fine dining restaurant Carnal, wet bar and ice cream shop.
Expected completion date of the renovation work is December 15/2024.
Please note, rooms are not being renovated, however some minor preventive maintenance may occur if required.
During this time, services will be provided in alternate locations.
The Mediterranean and Italian restaurants will also have a soft refurbishment. The Thai restaurant, which was closed, will reopen as a Peruvian Restaurant, to offer a distinctive culinary experience.
Overview
This resort is a nature lover's paradise: its beautiful beaches lead into crystal clear water and the largest coral reef on the Mayan Riviera where visitors can snorkel and scuba dive. There is a cenote (natural cave) and Mayan ruins on the property which blends with the architecture influenced by ancient Mayan designs.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
402
Inclusions
- Daily activities
- Round-trip airport transfers
- 3 à la carte meals per 7 night stay
- Non-motorized water sports
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Seating area with king sofa bed
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Complimentary toiletries
Amenities
Lobby
Ikebana Restaurant
Pool area
Theatre
Spa
Pool
Beach
Brasileno Restaurant
Pool
Location
Reviews
Average resort in the midst of renovations
Rob W on Apr 19, 2024
Ok honest review time....we got home last night after a weeks vacation and here is what we experienced. As some may know we were very disappointed with not knowing about the renovations until after we booked.....but....it turned out to be in our favor. The resort was fairly quiet for the most part. Lots of places to sit at the beach and around the pools. In general I would rate the resort a 6/10 and here is why.... Buffet- 6.5/10 lots of selection but very bland A la Carte restaurants: Brazilian- 4/10 meat was tough and it was SUPER HOT in the restaurant which made the experience not enjoyable Italian- 5/10 again very bland and I had the Lasagna which was basically a plate of mush and a tiny portion Mexican- 5/10 very bland. We had the fajitas and they were flavorless. Steakhouse- 7.5/10 Steak was cooked well and tasted great. The rest of the meal was just ok. Beach BBQ- 4/10 This would have been higher as one day it was pretty good and the next day it was very bad. The last two days we went there for lunch the food was cold...and I mean COLD. The tacos on the first two days were pretty good and then my wife and our friend were served half cooked chicken and were sick. The Rooms- We started out on the third floor in the 2500 building...but after two days of three flights of stairs (there are no elevators) my bad knee could not take it anymore so we were moved to the ground floor in the 2700 building. The first room was nice but was showing its age. The second room we had for the next 5 nights was in better shape with the exception of the toilet which constantly ran and leaked so bad we had to keep towels around the base to stop it from leaking onto the rest of the floor. After two days of reporting the problem it was finally fixed....which also cleared up the bad smell we had to deal with. Other than that the room was ok...well...if you like cold showers...there was no hot water in the mornings on any of the days. The Drinks- Good for the most part but some days the drinks were very weak and others what you would expect...it depends on who is pouring the drinks. I dont recall drinks being this inconsistent at other resorts but they still tasted ok. The Beach- Very nice and scenic but not for people who want that classic long sandy beach. It is very small but I really enjoyed snorkelling around the cove and the resort does a good job of cleaning up the seaweed. The resort- Pools were great (the two that were open) and the lazy river was ok....needs to be a bit wider in my opinion but it was fine. The Staff- Just like at any resort some are very friendly and some are just there to do the basics. Our concierge was great at helping us set the A la Carte restaurants and worked with us to fix the wrinkles with the room issues. Final thoughts.....we met some GREAT fellow travelers and plan to stay in touch with a few moving forward...we had a good time but still dont think we got full value for what we paid for. The renovations are necessary and should help the resort get back to the level we read about in the reviews but it is going to take time.....will we be back? I would have to say no....we expected a little more in terms of food and I like a longer beach. Nice place and take from this what you will...I tried to be honest and I understand some people have had some great experiences in the past and sometimes memories cloud what is really going on. Safe travels to all and keep those toes in the sand. Cheers
Great family vacation very relaxing
Karl B on Apr 19, 2024
Trip has been amazing even with the Reno’s that you don’t fully notice are going on they do a good job in hiding them. Great beach that is nice and soft sand in most of the areas, but there is some pebbly areas for beach combing which we found all sorts of wild life which the coolest one was the moray eel. The wild life here has been sooooo good to see which we saw coatis, raccoons, Sereques, iguanas, geckos, spider monkeys, large non venomous red rat snake which was cool, and lots of wild cats that are friendly. Snorkeling here was so amazing and got to see so many different fish and it’s all free just bring your own snorkel, as well check out the lagoon it’s a short walk and super pretty. Pool is fun with great entertainment crew. The staff here is very accommodating and friendly. We were lucky enough to have Edwin Kau Caamal which made towel origami for us a lot which we thought was cool. He also tidied up all our stuff and put it away nicely. Our concierge staff Diego and Christopher were so great they told us how to get oround to so local town tours, got us in all the el Cartes restaurants and worked on getting us improved times when we asked. Not to mention we’re just great people to talk to and super friendly!! The kids club was getting Reno’s done which is good but the water park is closed for now. However the staff Elia, Andy, and Litsy made it so much fun for my girls and at first they were reluctant to go but after the first visit they were hooked and wanted to go back every day. Biggest hit was they got to be part of the lion king show and that was absolutely amazing and what an experience for them with great pictures. Big thumbs up to them for all they do they are amazing!! All the evening shows are great and the enterainters are friendly and really good at what they do. Our favourites were the lion king show, fire show, and grease. Great time and great trip.
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