Family of 5

Grand Sirenis Riviera Maya Resort and Spa

Cancun 4.5

Learn about all active advisories related to this hotel


This resort is a nature lover's paradise: its beautiful beaches lead into crystal clear water and the largest coral reef on the Mayan Riviera where visitors can snorkel and scuba dive. There is a cenote (natural cave) and Mayan ruins on the property which blends with the architecture influenced by ancient Mayan designs.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.




Deluxe Junior Suite
  • 1 king bed, or 2 double beds
  • No more than 5 guests in the room
Deluxe Junior Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Bathrobes
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Room service
  • Safe
  • Slippers
  • TV
  • Complimentary toiletries



Ctra. Federal Cancun-Tulum, Zona Costera, Km 256.3, Cancun, Mexico
90 km from CUN airport


TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Broken A/C

Q1906RVguyb on Sep 30, 2023

Staying in room 1647 for 2 weeks. From day 1 the A/C has been broken. Reported day 1, heard nothing. Reported day 2, electrician/engineer came. Turned off the system and said that the control panel in the room needed changing. Day 3, still not working, so reported again. Electrician/engineer came out at 10pm. Took the control panel off the wall, blew into it and sprayed something in to it. Still not working. Reported again on day 4. Engineer/electrician came at 5pm to look at the room electrics (they were working!!!!!). We said it was the A/C that was the issue. Said it would be fixed. Saw the same guy on our return from dinner who said it was done Guess what, it wasn't. Day 5. Having seen the guy previously take off the control unit in our room, I did the same, and this time took it to reception at 9am. They were surprised that I'd done this, but seemed the only way to get there attention. We were told it would be done. So here I am writing this on day 5 at 7pm, and, you've guessed it, still not done. I'll keep you updated.

TripAdvisor users rated this property 5 out of 5

Anita Fulton from Glasgow

anitaf736 on Sep 30, 2023

Fantastic holiday so far friendly service and the food is great and the service is excellent. I'm here with my husband first time in Mexico ???? and I would recommend this hotel. The weather is fantastic roasting. The rooms is lovely and spacious

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