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Overview
This resort is a nature lover's paradise: its beautiful beaches lead into crystal clear water and the largest coral reef on the Mayan Riviera where visitors can snorkel and scuba dive. There is a cenote (natural cave) and Mayan ruins on the property which blends with the architecture influenced by ancient Mayan designs.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
402
Inclusions
- Daily activities
- Round-trip airport transfers
- 3 à la carte meals per 7 night stay
- Non-motorized water sports
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Seating area with king sofa bed
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Complimentary toiletries
Amenities
Accessibility
- Elevators.
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
- Children's play room
Kids club
Open daily.
Age ranges
- Children ages: 2 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| Tequila | Bar, Lobby bar | |
| Mezcal | Bar, Lobby bar | |
| El Palenque - Theatre bar | Bar | |
| El Cenote | Bar, Pool bar | |
| Xaac | Bar, Pool bar | |
| El Rancho | Bar, Restaurant bar | |
| Bayou | Bar, Restaurant bar | |
| Yalku - Snack bar | Bar | |
| Umal | Bar, Beach bar | |
| Yalkuito - Health bar | Bar | |
| Disco | Nightclub | |
| Ibiza | Bar | |
| Sirenis | Bar, Sports bar |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Tulum Restaurant | Buffet | International | Breakfast, Dinner, Lunch | |
| Akumal Restaurant | Buffet | International | Breakfast, Dinner, Lunch | |
| El Patio* | À la carte | Mexican | Dinner | Dress code, Reservations required |
| El Rancho* | À la carte | Grill/steak house | Dinner | Dress code, Reservations required |
| Cinecitta* | À la carte | Italian | Dinner | Dress code, Reservations required |
| Siam* | À la carte | Thai | Dinner | Dress code, Reservations required |
| La Gira Rodizio* | À la carte | Brazilian | Dinner | Dress code, Reservations required |
| Ikebana* | À la carte | Asian | Dinner | Dress code, Reservations required |
| Las Barcas* | À la carte | Mediterranean | Dinner | Dress code, Reservations required |
| Le Ralais Gourmet* | À la carte | French | Dinner | ($), Dress code, Reservations required |
| Fit Birsto | À la carte | Located at the Spa and available for guests during treatments. | All day dining |
Facilities
- Rooms: 402
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic and premium drinks
All Inclusive
*Reservations required/ 3 à la carte meals per 7 nights. Other restrictions may apply.
Pools and recreation
Pools
- Jetted pools: 2
- Kids pools: 1
- Outdoor pools: 3
- Lazy river: Included
Water sports
- Dive shop: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
- Watersports centre: on site
Other sports
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
Shops and services
- ATM
- Business centre available ($)
- Concierge
- Currency exchange
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Meeting facilities available ($)
- Parking
- Shopping onsite
- Tour desk
- Wedding facilities available ($)
- Luggage room
- Mini market available ($)
- News stand available ($)
Lobby
Ikebana Restaurant
Pool area
Theatre
Spa
Pool
Beach
Brasileno Restaurant
Pool
Location
Reviews
Holiday / wedding
jonmark1985 on Jul 04, 2022
We stayed here at the start of June. The hotel is beautiful and the rooms are massive and cleaned daily. I'm really struggling to understand some of the bad reviews because this was not the hotel we experienced. All the staff were very friendly and helpful and couldn't do enough to help. Massive shout out to our concierges Erik and Eduard in block 22, went above and beyond to ensure we had a great stay. Karen and Lois in the ULC beach club who were both fantastic, never failed to go thirty or not find a sunbed with them two on hand. To Macerena and Gabriell from the wedding team who made sure everything went perfect and to Eudardo from adventure photos who capture our special day beautifully. The food was good, especially the beach bar, Italian restaurant and Mexican restaurant. The sky bar is fantastic and a great place to enjoy drinks at night before moving on to the on site nightclub. We loved the beach, some days there was seaweed other days it was completely clear. What I do know is the staff work tirelessly all day clearing as much as they can. We visited the Xplor park off site which is a must for thrill seekers. The shop on site has everything you need, some things can be expensive but to be expected in a hotel shop. For those who bothered to explore, there's an oxxo shop in the resort about 2 mins walk away from the main reception which is very reasonably priced. This place really is paradise, don't let the bad reviews put you off or worry about your holiday.
Not sure if it's worth the money
baziom (Isle of Man, United Kingdom) on Jul 04, 2022
We took our god children and there parents for there first experience of mexico and all inclusive we where all excited about it we got there late after a long flight,we a got to our rooms which smelt a bit musty we noticed a damp patch in one of the rooms corners.we had to book to eat at the restaurant's we ate at a few but was not that impressed the buffet was the best option, its ment to be a 4 star hotel I would not put it up there more a 2 or 3 star second day we reported a loose tap and shower door that wouldn't close properly ,the tap never got fixed 1 screw to tighten not that hard the they chipped the shower floor but door still didn't close on our 3rd day we was going to eat at the beach bar when a man approached us asking if we wanted drugs my wife pointed him out to a member of staff who spoke to him and he denied everything as we sat eating he sold drugs to another man there was 3 of them same place every day and the staff where giving them drinks and food in all it wasn't the best hotel we've been to but our god children and there parents had a great time which was good don't think we will visit again
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