Active Advisories
Grand Sirenis Riviera Maya Resort Spa will be undergoing renovations of select food and beverage outlets from September 4th to December 15th 2023. To minimize disruption to the guest experience, the resort will be featuring dining and bar options in alternate restaurants or bars during any closures.
Overview
This resort is a nature lover's paradise: its beautiful beaches lead into crystal clear water and the largest coral reef on the Mayan Riviera where visitors can snorkel and scuba dive. There is a cenote (natural cave) and Mayan ruins on the property which blends with the architecture influenced by ancient Mayan designs.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
402
Inclusions
- Daily activities
- Round-trip airport transfers
- 3 à la carte meals per 7 night stay
- Non-motorized water sports
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Seating area with king sofa bed
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Complimentary toiletries
Amenities
Lobby
Ikebana Restaurant
Pool area
Theatre
Spa
Pool
Beach
Brasileno Restaurant
Pool
Location
Reviews
Broken A/C
Q1906RVguyb on Sep 30, 2023
Staying in room 1647 for 2 weeks. From day 1 the A/C has been broken. Reported day 1, heard nothing. Reported day 2, electrician/engineer came. Turned off the system and said that the control panel in the room needed changing. Day 3, still not working, so reported again. Electrician/engineer came out at 10pm. Took the control panel off the wall, blew into it and sprayed something in to it. Still not working. Reported again on day 4. Engineer/electrician came at 5pm to look at the room electrics (they were working!!!!!). We said it was the A/C that was the issue. Said it would be fixed. Saw the same guy on our return from dinner who said it was done Guess what, it wasn't. Day 5. Having seen the guy previously take off the control unit in our room, I did the same, and this time took it to reception at 9am. They were surprised that I'd done this, but seemed the only way to get there attention. We were told it would be done. So here I am writing this on day 5 at 7pm, and, you've guessed it, still not done. I'll keep you updated.
Anita Fulton from Glasgow
anitaf736 on Sep 30, 2023
Fantastic holiday so far friendly service and the food is great and the service is excellent. I'm here with my husband first time in Mexico ???? and I would recommend this hotel. The weather is fantastic roasting. The rooms is lovely and spacious
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