Active Advisories
Gran Sirenis Riviera Maya will be undergoing renovations.
August 26th to December 15th, 2024 work will take place on the Mayan Beach side which includes lobby, lobby bar, main buffet, coffee shop, steakhouse, fine dining restaurant Carnal, wet bar and ice cream shop.
Expected completion date of the renovation work is December 15/2024.
Please note, rooms are not being renovated, however some minor preventive maintenance may occur if required.
During this time, services will be provided in alternate locations.
The Mediterranean and Italian restaurants will also have a soft refurbishment. The Thai restaurant, which was closed, will reopen as a Peruvian Restaurant, to offer a distinctive culinary experience.
Overview
This resort is a nature lover's paradise: its beautiful beaches lead into crystal clear water and the largest coral reef on the Mayan Riviera where visitors can snorkel and scuba dive. There is a cenote (natural cave) and Mayan ruins on the property which blends with the architecture influenced by ancient Mayan designs.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
402
Inclusions
- Daily activities
- Round-trip airport transfers
- 3 à la carte meals per 7 night stay
- Non-motorized water sports
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 5 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Seating area with king sofa bed
- A/C
- Alarm clock
- Bathrobes
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Room service
- Safe
- Slippers
- TV
- Complimentary toiletries
Amenities
Pool
Pool
Pueblito Lindo
Pueblito Lindo
Tostado Coffee Shop
Tostado Coffee Shop
Lobby Bar
The Good Bar
The Good Bar
Breathe Sunset Bar
Breathe Sunset Bar
Bliss Beach Bar
Breeze Beach Bar
The Park
Lima
Lima
Location
Reviews
TripAdvisor Traveler Rating
Terrible! There are far better resorts that offer much more and exceptional customer service! Beware of this place!
S W on Dec 07, 2024
As a frequent traveler, I am truly shocked by the treatment I have received here at Grand Sirenis Riviera Maya. This trip marks my fifth (and final) visit to Grand Sirenis Riviera Maya. While I understand that customer service expectations may differ in Mexico compared to Canada/USA, the experiences I’ve encountered have been unacceptable. My family and I are currently here on a 10-night stay, booked as a ULC guest of a long time member. We are now on night five, and I’ve had to change rooms three times for various reasons, both serious and minor. In my opinion, Grand Sirenis Riviera Maya barely deserves a two-star rating. The hotel is currently under renovations. Although in the past they were able to hide/keep quiet most of the renovations (based on other vacationers comments) they are occurring in many areas now including where my room is. A lot of the work is quite sloppy. You can see many paint splatters and dust in various areas. Also, there are many dirty areas and frequently malfunctioning elevators. Unfortunately, I’ve found that ULC staff lack adequate customer service, although I must acknowledge that there are a few exceptional hotel staff members deserving of their own review. During 2 of my room changes, I had no drinking water available. Despite numerous calls and messages to ULC reception and my personal concierge (whom I have seen once since we arrived), the situation has yet to be addressed (room change #2). In both room changes, I had no drinking water. I called the ULC reception MANY times and messaged my concierge many times. Although I was told several times "they are on their way" to deliver water, it wasn't delivered. It was late in the evening so i did go to the bar and filled my mug to get me through the night. As any traveler knows, you can't drink tap water in Mexico but somehow this doesn't seem of importance to this hotel. Now I'm in the second room waiting for water AGAIN. It is clear that is about the money and not about the customer. In my first room change, I finally got water over 24 hours later! Second room change: The ULC reception employee "Antonio" told me at 4:15 PM that he would be sending someone to bring water and address the room issues.. nothing. I called again at 6:40 PM. He told me he'd call them again and as I was telling him the importance of the water to me, he asked me if I "was done". I couldn't believe he said that, so I asked him to repeat what he said. He said "Are you done? Because if you are, then I can get off the phone and call them again". I feel this was a very rude comment to make and guess what, regardless of what he said/did, I still do not have water. It is now 12:42AM. Of course, I know water is not coming. SERIOUS ISSUE: The more serious ssue I had was when I came into room #2. There was water everywhere from almost one end to the other of the room. I thought it might be the fridge, but there was way too much water. After. I cleaned up the water, I called ULC reception/messaged my personal concierge a few times and finally a repair man came. He started working on it and found out it wasn't the fridge, the leak was in behind the fridge (a burst pipe). He could not fix it until the next day. I was expected to stay in the room even though there was a concern of mold which, as most people from a first world country knows, mold exposure could make person ill and could even be deadly. I had to stay in the room that night and one more night until I got moved to room #3. Room #3 is okay; a few minor things but like I said, not having water is ridiculous! I truly hope that this review will help you decide whether to come here or...NOT. I expected more from Grand Sirenis Riviera Maya, especially as a returning guest. My family and I have tried to remain optimistic during our stay, but I believe improvements are crucial for this resort to meet the standards of its competitors. This experience has been a letdown, and we will not revisit in the future and I am sure, they do not care!
Our waiter, Roger Hernandez from Pueblito Lindo was excellent. Very attentive and gave us genuinely kind service. That p
Chad P on Dec 06, 2024
Our waiter, Roger Hernandez from Pueblito Lindo was excellent. Very attentive and gave us genuinely kind service. That plus the food, I could not have asked for a better experience. Thank you so much to him and the rest of the staff!!!!!!!!!!
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