Hard Rock Hotel Riviera Maya
Riviera Maya 5.0
Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms

- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV

- 1 king bed, and 2 double beds
- Garden view or Resort view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV

- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Heaven Eden section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV

- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Heaven Eden section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV

- 1 king bed, and 2 double beds
- Ocean view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV










Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Club
Playground Paradise
Activities include playing in the giant ball pit, crossing the crocodile river, gliding on the mini zip line, and sliding down various slides. This is in addition to the obstacle structure, which consists of an elevated obstacle circuit at 12 feet (3.65 m) high with varying levels of difficulty.
Ages:
Toddlers: 0-3 years old (always accompanied by a parent/guardian)
Soft play & slides: 3-12 years old (liability waiver required)
Obstacle course: 6-15 years old (liability waiver required)
Operation:
To use the obstacle course, slides, and soft play area, parents must read, agree to, and sign the Vibe City liability waiver. No child may enter the areas without the supervision of a parent or guardian.
Rules, restrictions, and occupancy capacities are in place. Please see Vibe City Staff for more details.
- Children ages: 4 to 12
- See the Show
Type | Amenities | |
---|---|---|
Lobby Bar | Bar, Lobby bar | |
Swim Up Bar | Bar, Swim-up bar | Open air |
Pool Bar | Bar, Pool bar | Open air |
Beach Bar | Bar, Beach bar | Open air |
Lounge | Bar, Lounge | Live music, Open air |
Wine/Martini Bar | Bar, Wine/martini bar | Bottle service, Live music |
Music Lounge | Bar, Music lounge | Dance floor, Live music |
Heaven | Nightclub | Dance floor, Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
The Market | Buffet | International | Breakfast, Dinner, Lunch | |
Pizzeto | Snack bar | Italian | Lunch | |
Frida | À la carte | Mexican | Dinner | |
Zen | À la carte | Asian | Dinner | |
Toro | À la carte | Grill/steak house | Dinner, Lunch | |
Ciao | À la carte | Italian | Dinner | |
Le Petit Cochon | À la carte | French | Dinner | Adults only |
Caffeto | Snack bar | Coffee and Pastries | Breakfast | |
Float | Snack bar | Coffee and Pastries | Snacks | |
Dive | Snack bar | Coffee and Pastries | Snacks | |
Los Gallos | À la carte | Mexican | Dinner | |
Umo | À la carte | Mexican | Dinner | Adults only, Dress code, Reservations required |
Wai | À la carte | Thai | Dinner | Adults only, Dress code, Reservations required |
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Beach front
- Private beach
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Adults only pools: 1
- Jetted pools: 5
- Kids pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Intro scuba lessons in the pool
- Located within Vibe City at the Hard Rock Hotel Riviera Maya, Bounce Town is a exciting trampoline area where fun knows no bounds. The variety of interconnected trampolines and the acrobatics zone offer a unique and adrenaline-filled experience for all participants. Here are the operational details: HOURS • 10:00 am - 8:00 pm every day AGES • From 10:00 am - 12:00 pm, ONLY children aged 3 to 6 years may use the area. They must be accompanied by an adult who will stay with them during their activity time. • From 12:00 pm - 8:00 pm, ONLY adults and children who meet the minimum height requirement of 4 feet or 1.2 meters may use the area. DRESS CODE • Swimsuits are not allowed • Bare feet are not allowed • Dry clothing is required • Socks are mandatory
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking available ($)
- Photo shop available ($)
- Tour desk
- Valet parking available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
- The Bowling Alley available ($)


Entrance

Aerial View

Aerial View

Hacienda Beach

Eden Beach

Beach

Cove

Hacienda Pool

Heaven Pool

Heaven Pool

Kids Pool

Kids Pool

Heaven Lounge

Eden Bar

Float Bar

Sun Bar

Caffeto Rojo

Pizzeto

Ciao Restaurant

La Isla Restaurant

Wai Restaurant

Cavern Teen Club

Escapology

Bowling

Bowling

Bounce Town

Laser Tag

Playground

Body Rock Gym

Body Rock Gym

Rock Spa

Rock Spa

Chapel

Meeting Space
Location

Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.5
-
Service 4.5
-
Value 4.5
Best butlers!
C8754GKpaulh (Nolanville, Texas) on Feb 08, 2025
Had the best vacay at HRRM! Paola & Moises were the best butlers! They took care of all of our reservations and anything that we needed. I highly recommend them! The resort was amazing too. Loved the newer restaurants. Great entertainment and staff. Can’t wait for our next trip.
Good & bad, needs a renovation!
gfc_12 (Cardiff, United Kingdom) on Feb 08, 2025
The hotel has real potential, however the rooms are dated and in desperate need of a renovation. We moved rooms as the smell of damp and mold was horrific in the first room, just to be moved to another room with just as bad smell. The rooms appeared to be unclean but I think they are just old and dated. The mold smell is a big issue, when we arrived home and opened our suitcases the smell was awful on our clothes. A lot of the sun lounges around by the pool are reserved by 7:30am, the beach always had beds available though we found. We enjoyed the food, the day food was a little repetitive but we enjoyed most of the restaurants! Zen, ciao and the French were our favourites. The staff work really hard, the drinks were good and we enjoyed the entertainment both by the pool and at night! We would return if the hotel underwent a renovation and some modernisation. The potential is there, it just needs some attention.
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