All inclusive

Hard Rock Hotel Riviera Maya

Riviera Maya 5.0

Overview

Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven Eden— an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

1264

Rooms

Deluxe Gold
482 square feet
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Deluxe Gold
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Deluxe Family Two Bedroom
964 square feet
  • 1 king bed, and 2 double beds
  • Garden view or Resort view
  • No more than 6 guests in the room
Deluxe Family Two Bedroom
964 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Deluxe Gold – Adults only
482 square feet
  • 1 king bed, or 2 double beds
  • Resort view
  • No more than 4 guests in the room
Deluxe Gold – Adults only
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Diamond King – Adults only
482 square feet
  • 1 king bed
  • No more than 2 guests in the room
Diamond King – Adults only
482 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Deluxe Grand Sky Terrace Two Bedroom
1928 square feet
  • 1 king bed, and 2 double beds
  • Ocean view
  • No more than 6 guests in the room
Deluxe Grand Sky Terrace Two Bedroom
1928 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Desk
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Rollaway bed (on request)
  • Slippers
  • TV

Amenities


Location

Address
Km. 72 Carretera Cancun-Tulum, Riviera Maya, Riviera Maya, 77710, Mexico
75 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Best butlers!

C8754GKpaulh (Nolanville, Texas) on Feb 08, 2025

Had the best vacay at HRRM! Paola & Moises were the best butlers! They took care of all of our reservations and anything that we needed. I highly recommend them! The resort was amazing too. Loved the newer restaurants. Great entertainment and staff. Can’t wait for our next trip.

TripAdvisor users rated this property 3 out of 5

Good & bad, needs a renovation!

gfc_12 (Cardiff, United Kingdom) on Feb 08, 2025

The hotel has real potential, however the rooms are dated and in desperate need of a renovation. We moved rooms as the smell of damp and mold was horrific in the first room, just to be moved to another room with just as bad smell. The rooms appeared to be unclean but I think they are just old and dated. The mold smell is a big issue, when we arrived home and opened our suitcases the smell was awful on our clothes. A lot of the sun lounges around by the pool are reserved by 7:30am, the beach always had beds available though we found. We enjoyed the food, the day food was a little repetitive but we enjoyed most of the restaurants! Zen, ciao and the French were our favourites. The staff work really hard, the drinks were good and we enjoyed the entertainment both by the pool and at night! We would return if the hotel underwent a renovation and some modernisation. The potential is there, it just needs some attention.

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