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Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 6 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Haven section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Haven section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- Ocean view
- No more than 6 guests in the room
- 1 king bed
- Ocean view
- Haven section
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Child care services available ($)
- Children’s pool
- Playground
Kids Club
- Children ages: 4 to 12
- See the Show
| Type | Amenities | |
|---|---|---|
| Lobby Bar | Bar, Lobby bar | |
| Swim Up Bar | Bar, Swim-up bar | Open air |
| Pool Bar | Bar, Pool bar | Open air |
| Beach Bar | Bar, Beach bar | Open air |
| Lounge | Bar, Lounge | Live music, Open air |
| Wine/Martini Bar | Bar, Wine/martini bar | Bottle service, Live music |
| Music Lounge | Bar, Music lounge | Dance floor, Live music |
| Heaven | Nightclub | Dance floor, Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| The Market | Buffet | International | Breakfast, Dinner, Lunch | |
| Pizzeto | Snack bar | Italian | Lunch | |
| Frida | À la carte | Mexican | Dinner | |
| Zen | À la carte | Asian | Dinner | |
| Toro | À la carte | Grill/steak house | Dinner, Lunch | Adults only |
| Ciao | À la carte | Italian | Dinner | Adults only |
| Le Petit Cochon | À la carte | French | Dinner | Adults only |
| Caffeto | Snack bar | Coffee and Pastries | Breakfast | |
| Float | Snack bar | Coffee and Pastries | Snacks | |
| Dive | Snack bar | Coffee and Pastries | Snacks | |
| Los Gallos | À la carte | Mexican | Dinner | Adults only |
| Umo | À la carte | Mexican | Dinner | Adults only, Reservations required, Dress code |
| Wai | À la carte | Thai | Dinner | Adults only, Dress code, Reservations required |
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
- Beach front
- Private beach
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools
- Jetted pools: 5
- Kids pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Intro scuba lessons in the pool
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking available ($)
- Photo shop available ($)
- Tour desk
- Valet parking available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
Lobby
Pool
Pool
Pool Bar
Waterpark
Waterpark
Waterpark
Waterpark
Rock Spa
Beach
Heaven Beach
Water Sports
Los Gallos
Toro (Heaven Section - Adults Only)
Location
Reviews
Exceeded Expectations
Sal F (Long Island) on Jan 29, 2023
Just got back from an outstanding vacation with a large group. The service and treatment was excellent. The resort is gorgeous and the food top notch. Two new restaurants and a new pool added to the experience. Our butler Vincent “Vinz” Arriaga delivered everyday. He was on top of every detail and made sure we had a great trip. Our waiter at the pool Alejandro “Alex” Cendo Perez was top notch and always there bwhen we needed him. He helped exceed our expectations with his amazing service. We had additional great treatment from Ricardo, Elias and Eva and of course the extremely talented General Manager, Jan. Cant wait to go back.
UMO!
Connie F (Tulsa, Oklahoma) on Jan 29, 2023
Amazing new restaurant called UMO! Miguel was outstanding and helped with my little Spanish language concerns. What a great job and such amazing food. We will be back very soon as we are RCI owners and love the Hard Rock at Rivera Maya! Thank you!
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