Active Advisories
Please note that due to the high demand for family friendly resorts during certain travel periods throughout the year, Hard Rock Hotel Rivera Maya will be an entirely family friendly resort including all facilities in the Heaven Adults only section (excluding Body Rock, Posh Beauty Salon, Heaven Night Club, Heaven Lounge and Eden Beach) during the following dates.
- July 1 to August 20, 2022
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Just off the azure waters of the Caribbean Sea, the all-inclusive Hard Rock Hotel Riviera Maya is nothing short of the ultimate crowd pleaser. Live it up with world-class shopping and endless style. Hit the Roxity Kids Club™, or channel your inner awesome and head to Heaven — an adults-only expanse with stunning pools, lavish spa treatment rooms, and access to signature golf courses by Jack Nicklaus and Robert von Hagge. Bottom line, it's all top-shelf. Enjoy!
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
1264
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 6 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Hacienda section
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Two connecting rooms with an adult minibar with soda, bottled water and domestic beer.
- Xbox 360, DVD player , L'Oreal Kids Bath and kid friendly minibar with juice and soda.
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed, or 2 double beds
- Resort view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Resort view
- Haven section
- Minimum 1 adult, maximum 4 adults
- No more than 4 guests in the room
- Balcony
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Haven section
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Jetted tub
- Pillow menu
- Exclusive phone concierge service and select in-room dining menu
- Private check-in, late check-out and early check-in subject to availability
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- 1 king bed
- Ocean view
- No more than 6 guests in the room
- 1 king bed
- Ocean view
- Haven section
- Minimum 1 adult, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Jetted tub
- Access to a private sky terrace, lounge chairs, and hot tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Desk
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
Amenities
Accessibility
- Accessible rooms only available in select room categories. Contact WestJet Vacations for further information.
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
Kids Club
Age ranges
- Children ages: 4 to 12
Bars and entertainment
- See the Show
| Type | Amenities | |
|---|---|---|
| Lobby Bar | Bar, Lobby bar | |
| Swim Up Bar | Bar, Swim-up bar | Open air |
| Pool Bar | Bar, Pool bar | Open air |
| Beach Bar | Bar, Beach bar | Open air |
| Lounge | Bar, Lounge | Live music, Open air |
| Wine/Martini Bar | Bar, Wine/martini bar | Bottle service, Live music |
| Music Lounge | Bar, Music lounge | Dance floor, Live music |
| Heaven | Nightclub | Dance floor, Live DJs |
Minimum age restrictions apply, picture ID required.
All shows, nightclubs and attractions are subject to change.
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- In room wired
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| The Market | Buffet | International | Breakfast, Dinner, Lunch | |
| Pizzeto | Snack bar | Italian | Lunch | |
| Frida | À la carte | Mexican | Dinner | |
| Zen | À la carte | Asian | Dinner | |
| Toro | À la carte | Grill/steak house | Dinner, Lunch | Adults only |
| Ciao | À la carte | Italian | Dinner | Adults only |
| Le Petit Cochon | À la carte | French | Dinner | Adults only |
| Caffeto | Snack bar | Coffee and Pastries | Breakfast | |
| Float | Snack bar | Coffee and Pastries | Snacks | |
| Dive | Snack bar | Coffee and Pastries | Snacks | |
| Los Gallos | À la carte | Mexican | Dinner | Adults only |
Facilities
- Rooms: 1264
- Renovated in: 2013
- Eco-friendly hotel
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Water circuit
Location
- Beach front
- Private beach
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited domestic and premium drinks
Pools and recreation
Pools
- Jetted pools: 5
- Kids pools: 1
- Outdoor pools: 6
- Cabanas: Included
- Water slides: Included
- Waterpark: Included
Water sports
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site
- Climbing wall: on site
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Intro scuba lessons in the pool
Shops and services
- 24 hour front desk
- ATM available ($)
- Baggage check
- Business centre
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking available ($)
- Photo shop available ($)
- Tour desk
- Valet parking available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
Lobby
Pool
Pool
Pool Bar
Waterpark
Waterpark
Waterpark
Waterpark
Rock Spa
Beach
Heaven Beach
Water Sports
Los Gallos
Toro (Heaven Section - Adults Only)
Location
Reviews
Disappointing after years of having enjoyed this location!
SweetieKGC on Jul 05, 2022
We have been members of and going to the Hard Rock Riviera Maya since it was the Aventura Spa Palace. We upgraded to Legendary Members at the highest level with all the benefits. (Butler service, Ocean View Rooms, special amenities in our rooms, etc.) We have seen many changes both good and bad during our years of returning. However, the latest changes left us feeling our investment was no longer appreciated. PROS: For those who are going for the first time, you will probably enjoy your experience as you will have nothing to compare it to. The pool areas are large and the food is excellent. Some of the servers are extremely personable. In Heaven (lobby bar on the Heaven side), Manuel, Joaquin, and Dago have delightful personalities. Victor at Frida restaurant makes a wonderful Mayan coffee. At the Ciao restaurant, ask to be in Jonathan (Johnny) and Manuel’s station. They were so fun and helpful in making selections. Fabiola as manager of the Brazilian breakfast and Maria as manager at Le Petit go above and beyond. Many managers simply walk around their restaurants, but Fabiola and Maria work along side to help their servers. CONS: Because the location is updating rooms, adding restaurants, and such, do not expect a quiet well maintained stay. They must be using all their workers on the updates and additions because maintenance staff seems non-existent. We stayed 7 nights/8 days. During that time the women’s restroom in the lobby was closed 6 of the 7 days. The only first floor restroom available for women was in the Heaven bar. Of 4 stalls only two were functioning. The paper towel dispenser would not release paper. As far as the men’s restroom facilities there were days when there was no soap. In a day where cleaning hands is of a greater concern, this is not acceptable. The Women’s section of hydrotherapy was closed the entire week with no explanation. Since no construction sounds were coming from that area, I can only again attribute this to poor maintenance or lack of staff. For those with butler service, it seems they depend more on What’s App than personal communication and interaction. We only saw our butler a few times while there. She contacted us daily by What’s App, but would not come when she said she was coming and therefore some of our requests were misunderstood. Finally, if you plan a relaxing adults only trip, do not go during July-August, or major holidays (Christmas and Easter). They open the entire resort to families. Families are fine until you hear screaming in the echoing halls late at night. Also, the Ciao Restaurant was our favorite meal of the stay. We went early in the week and planned on returning our last night. Since we stayed the last week of June into the first few days of July, we overlapped adults only to families being added. When the families came, Ciao was changed to a buffet. We could not order off the menu. Perhaps if would have been wiser to keep Toro a buffet for lunch and dinner, then perhaps allow the Ciao location to be able to order from the Ciao or Toro menu and remain a la carte. While we love children, there are times couples would like a quiet relaxing evening. Date nights are always fun on vacation, and the restaurants with the best menus should be reserved for a nice evening. SUMMARY: We have both Legendary as well as Palace Premier memberships. After this last trip to Hard Rock Riviera Maya, we will probably lean toward the Palace Premier resorts.
Excellent
Vesta S on Jul 05, 2022
We really enjoyed our stay. Rulo Hernández with entertainment group was so fun and made all pool activities really enjoyable for adults and kids. Edgar, our butler, was outstanding. Probably the best service we ever had on Mexico trips. He was on top of our dinners, shows and was very responsive. He followed through with all that was promised. Food was really good for a resort food and we are a bit of snobs when it comes to food. Great entertainment every evening, we'll planned and plenty to do for teens and adults. Check in was a hot mess. Usually you are greated by someone who shows you around, brings you drinks and immediate makes you feel welcome. This resort missed out on the welcome part big time.
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