Hard Rock Hotel Riviera Maya reviews
21222 TripAdvisor reviews
Fantastic staff
Antonia D on Apr 27, 2024
Excellent service staff was amazing Alejandro was fantastic made my stay very comfortable especially when travelling with young kids. Carlos and Gabby were great as well. Food was excellent ??
Don’t waste your money at the Hard Rock.
8473787943fbda922024 (Mount Vernon, New York) on Apr 27, 2024
The hard rock has declined in the quality of their food and drinks. Everything is watered down. It’s quantity vs. quality. Definitely not worth the money.
Relaxing Vacation
jbogus284377 on Apr 27, 2024
We stayed on the Heaven side and it was every thing we expected. Eden pool had good music wait staff was very attentive. The new restaurants are fantastic. The food is fresh, tasty and many choices to choose from. The drinks were good, not watered down but it take me a few days to find my signature drink. I’m a gym rat so a nice gym is a must for me. the gym is a good size. Lots of cardio machines, weights and free weights. I will definitely be back.
Lovely venue
emke922 (Philadelphia, Pennsylvania) on Apr 27, 2024
Always enjoy going back. This time the service didn't seem as attentive as previously. Allowing children into the adults only spaces now. Few places available for quiet or solitude.
Rivera Maya Heaven
68284fc5e0a1391a2024 (Pearland, Texas) on Apr 27, 2024
This Hard Rock Hotel is the best out of the 5 LVC properties we have visited. The layout of the hotel is exceptional and picturesque. The staff were great making the experience even better. We thoroughly enjoyed this vacation having great food, fun at the pools, the entertainment at the shows. Hopefully you are lucky enough to get Augustin and Vanessa as people you meet as part of your stay.