Moon Palace Nizuc reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 4.8
  • Location 4.8
  • Rooms 4.8
  • Service 4.9
  • Value 4.7

411 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing experience

Mick S on Dec 13, 2025

Excellent service, Gabriella was extremely attentive and kind! The food, and particularly the desert was some of the best that I have had.

TripAdvisor users rated this property 5 out of 5

Best food in the resort

Bomire on Dec 13, 2025

Gabriela is the best ever!! Staff made us a special dinner as we loved the place so much we went for multiple dinners during our stay

TripAdvisor users rated this property 5 out of 5

Exceptional service shout out

James B on Dec 10, 2025

Our son has a severe peanut and tree nut allergy and our first restraunt meal at Moon Palace Nizuc was a very memorable one in an exceptional way! Thank you SO much to Carlos, Louise, Walter. You made our first night one to remember. Their care and attention to the allergy and preparation of a separate meal that the boys were raving about the whole way home made our night. Thank you to the staff at Moon Palce Nizuc for the exceptional service and makes us feel so welcome! Super impressed & thankful. Thanks again, James

TripAdvisor users rated this property 5 out of 5

Great friendly people

Katelyn P on Dec 10, 2025

Gabriella was great. They kept our glasses full and continuously checked on us. Made for a really special date night just the two of us.

TripAdvisor users rated this property 5 out of 5

Carvao

Emily P on Dec 09, 2025

The Brazilian steakhouse was excellent. Our server Gabriella was prompt, friendly and made sure everything was a great experience. I would highly recommend.

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