Overview
The all-inclusive Occidental at Xcaret Destination is located in the heart of Riviera Maya. This resort offers 765 rooms and suites, and features up to 11 restaurants, 11 bars, seven swimming pools, a private cove, spa, Kids Club, mini-golf and more. Royal Level accommodations offer private check-in and check-out, exclusive à-la-carte restaurant and pool area, and more; while the Unlimited Xcaret Xperience provides unlimited access to Xcaret Park during your stay.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per room per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
11 a.m.
Rooms
765
Inclusions
- Daily activities
- Round-trip airport transfers
- Nightly entertainment
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• In-room robes & slippers during the entire stay.
• Bottle of sparkling wine and fruit plate in the room
• Complementary mini - bar (daily refill)
• And more, full details provided at check in.
• 30% off 80-minute “WAYAK” Mayan massage at the spa (Not combinable with other promotions).
• 10% off on additional services at the resort, on tours, and at Xcaret and Xel-Há parks.
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Concierge Level inclusions:
- Upgraded amenities in room
- Bathrobe and slippers
- Fruit plate and bottle of sparkling wine in room upon check in
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• In-room robes & slippers during the entire stay.
• Bottle of sparkling wine and fruit plate in the room
• Complementary mini - bar (daily refill)
• And more, full details provided at check in.
• 30% off 80-minute “WAYAK” Mayan massage at the spa (Not combinable with other promotions).
• 10% off on additional services at the resort, on tours, and at Xcaret and Xel-Há parks.
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- No more than 3 guests in the room
- 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 3 guests in the room
- Balcony
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- TV
Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits:
• All day unlimited access and multi-entrance to Xcaret park during the entire stay.
• In-room robes & slippers during the entire stay.
• Bottle of sparkling wine and fruit plate in the room
• Complementary mini - bar (daily refill)
• And more, full details provided at check in.
• 30% off 80-minute “WAYAK” Mayan massage at the spa (Not combinable with other promotions).
• 10% off on additional services at the resort, on tours, and at Xcaret and Xel-Há parks.
Amenities
Beach
Lounge
Lobby
Front desk
Royal pool area
Main pool
Swim-up bar
Lobby bar
Royal service restaraunt
Gym
Kids club
Wedding
Mayan Welcome
La Hacienda
D'Oriental
Los Olivos
Pool bar
El Pescador
Tennis court
Location
Reviews
TripAdvisor Traveler Rating
First Experience at a Mexico Resort
SP11111 on Feb 07, 2026
Room Maintenance was UNexceptable! Food was Average. Service was Excellent! Amusement Parks Right There!!!
WEDDING, Go somewhere else
357jakeg (Fargo, North Dakota) on Feb 07, 2026
To whoever is considering a wedding, Apologies for the serious delay in writing this statement. I had a destination wedding at the Occidental Xcaret and wanted to share some feedback on our experience. Overall, I thought the location was beautiful, the violinist we had was absolutely wonderful, and the wedding felt very nice. I think the hotel is generally very budget-friendly, the staff were very kind throughout, and the food at the Royal-level restaurant and the specialty restaurants was great. The buffets were average, and I was not particularly impressed. But it is a large buffet-style setting that serves hundreds of people at a time. Therefore, it is as you expect with a budget-friendly hotel. Regarding the Honeymoon Suite at the Royal-level hotel, I did not think it was worth the extra money we paid. I thought the privacy was nice; it was a very open space, but I really wanted to enjoy the hot tub. The tub was not properly functioning during 90% of my stay. I asked for it to be fixed every day, and once I said I was going to request compensation for the lack of a functioning hot tub, it was “fixed,” “fixed,” but we were already through most of our stay. The local staff are great, but working with management was extremely unpleasant. I also thought the wedding planning process itself was not very enjoyable. We found that the person there was essentially working solo and handling everything herself. In hindsight, she did a good job organizing the wedding, but everything leading up to the experience was a logistical nightmare. We were supposed to have everything done, signed, paid for, and ready to go over a month before the wedding, but we ended up finalizing it the day before we left for Mexico. Not ideal…. We were also supposed to get $1,000 off our wedding package for booking so many rooms, but they denied the request. We needed 15, and we only had 11 eligible. BUT we booked 26 ROOMS. 26…. But because we couldn’t get a hold of the booking agent, our guests were booking themselves, and it was even to the point that the wedding department called us, because our guests were calling for room blocks. It was NOT our fault that staff members were not available to help us with the booking process. It was difficult because you could not simply block a set number of rooms for each person to reserve. The hotel wanted me to put all of the rooms on my credit card. Not only that, but my mom had also passed away prior to our wedding due to cancer, and they made it so difficult for us to work with the reservations that were made in her name. It got to the point where I had to pay for everything with my card, and they were going to offer me a refund in the form of a “Credit” for a future stay. Are you kidding me…. After the nightmare process of planning the wedding, the cold “hot tub”, the denial of a $1,000 credit, and the transportation to the facility was a joke. I would not like credit, thank you very much. Regarding transportation, you can get a free ride IF you can reach them. Of the 57 people who attended our wedding, only three of the 26 parties got to use the free shuttle. Everyone else used a private group. All in all, yes, the Occidental Xcaret hotel was a beautiful location. I’d highly recommend the royal level without the high honeymoon suite, all in all, for a decent budget price. In regard to a wedding, save yourself the trouble and go somewhere else. CorporateManager: Oscar Cabrera oscar.cabrera@armcus.com
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