All inclusive

Occidental at Xcaret Destination

Riviera Maya 4.0

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Overview

Tucked within an ecological and historical preserve, the Riviera Maya All-Inclusive resort Occidental at Xcaret Destination captivates guests with spectacular grounds, a pristine coastline and unparalleled service and amenities. This Riviera Maya resort is located adjacent to the eco-archeological Xcaret Park in the heart of Riviera Maya, 45 minutes from Cancún and 10 minutes from Playa del Carmen, this resort boasts winding river channels, free-form pools and variety of gastronomic options. 

Other Fees: 1.65 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

765

Rooms

Deluxe Room
342 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Room
342 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits: 

• Welcome Cocktail.

• In-room robes & slippers during the entire stay.

• Bottle of mezcal and fruit plate in the room

• Complementary mini - bar (daily refill)

• All day unlimited access and multi-entrance to Xcaret park during the entire stay.

• And more, full details provided at check in.

Deluxe Concierge
342 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Deluxe Concierge
342 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Concierge Level inclusions:

  • Upgraded amenities in room
  • Bathrobe and slippers
  • Fruit plate and bottle of champagne in room upon check in.

Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits: 

• Welcome Cocktail.

• In-room robes & slippers during the entire stay.

• Bottle of mezcal and fruit plate in the room

• Complementary mini - bar (daily refill)

• All day unlimited access and multi-entrance to Xcaret park during the entire stay.

• And more, full details provided at check in.

Junior Suite
506 square feet
  • 1 king bed, and 1 sofa, or 2 double beds, and 1 sofa
  • No more than 3 guests in the room
Junior Suite
506 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits: 

• Welcome Cocktail.

• In-room robes & slippers during the entire stay.

• Bottle of mezcal and fruit plate in the room

• Complementary mini - bar (daily refill)

• All day unlimited access and multi-entrance to Xcaret park during the entire stay.

• And more, full details provided at check in.

Suite Royal Level
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 4 guests in the room
Suite Royal Level
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Royal Level inclusions:

  • Private check in and check out in exclusive Royal Level Lounge
  • Personalized concierge services
  • Fruit plate in room upon check in
  • Premium amenities in room
  • Nightly turndown service
  • Exclusive a la carte restaurant for breakfast, lunch and dinner
  • Exclusive pool area and solarium
  • Wifi included and complimentary internet at the Royal Level Lounge.

Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits: 

• Welcome Cocktail.

• In-room robes & slippers during the entire stay.

• Bottle of mezcal and fruit plate in the room

• Complementary mini - bar (daily refill)

• All day unlimited access and multi-entrance to Xcaret park during the entire stay.

• And more, full details provided at check in.

Luxury Royal Level
430 square feet
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Luxury Royal Level
430 square feet
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar
  • Phone
  • Room service ($)
  • Safe
  • TV
Additional details

Royal Level inclusions:

  • Private check in and check out in exclusive Royal Level Lounge
  • Personalized concierge services
  • Fruit plate in room upon check in
  • Premium amenities in room
  • Nightly turndown service
  • Exclusive a la carte restaurant for breakfast, lunch and dinner
  • Exclusive pool area and solarium
  • Wifi included and complimentary internet at the Royal Level Lounge.

Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits: 

• Welcome Cocktail.

• In-room robes & slippers during the entire stay.

• Bottle of mezcal and fruit plate in the room

• Complementary mini - bar (daily refill)

• All day unlimited access and multi-entrance to Xcaret park during the entire stay.

• And more, full details provided at check in.

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)

Kids Club

Age range: 4 to 12

Teens Club

Age range: 12 to 18

The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12

Type Amenities
Lobby Bar Bar, Lobby bar Live music
Bar Terraza Bar
Bar Hundido Bar, Swim-up bar
Beach club Bar Bar, Beach bar
Bar La Bodeguita Bar, Pool bar
Bar El Lago Bar, Sports bar
Disco Palenque Nightclub Dance floor

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Le Buffet Buffet International Breakfast, Dinner, Lunch
Club de Playa Buffet International Dinner
D'Oriental À la carte Asian Dinner Dress code
Sonora grill À la carte Grill/steak house Dinner Reservations required
Los Olivos À la carte Mediterranean Dinner Dress code, Reservations required
La Piazza À la carte International Dinner, Snacks
El Pescador À la carte Seafood Dinner Dress code, Reservations required
Paco's Tacos À la carte Mexican Dinner, Snacks
La Hacienda À la carte Mexican Dinner Dress code, Reservations required
El Lago Snack bar International All day dining, Snacks

  • Rooms: 765

  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)

Carretera Federal Chetumal
Puerto Juarez Km 381
Puerto Juarez, Mexico
+52 (984) 871 5400
60 km from CUN

  • 24 hour all-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Book any room with the Unlimited Xcaret Xperience ($) and received the following benefits: 

• Welcome Cocktail.

• In-room robes & slippers during the entire stay.

• Bottle of mezcal and fruit plate in the room.

• Complementary mini - bar (daily refill).

• All day unlimited access and multi-entrance to Xcaret park during the entire stay.

• And more, full details provided at check in.

Pools

  • Activity pools: 1
  • Jetted pools: 10
  • Outdoor pools: 4

Golf

  • Mini golf: on site
  • Putting green: on site

Water sports

  • Dive shop: on site ($)
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site

  • ATM available ($)
  • Business centre available ($)
  • Currency exchange available ($)
  • Giftshop available ($)
  • Grocery items available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Multilingual staff
  • Parking
  • Tour desk available ($)
  • Jewelry store available ($)
  • Clothing store/boutique available ($)

Location

Address
Carretera Federal Chetumal, Puerto Juarez Km 381, Puerto Juarez, Mexico
60 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Good but lots of run-arounds

jdiste289748 on Jan 26, 2023

I may not be used to a foreign country but it seemed like everything had issues. The resort was beautiful. Also, there are two dolphin things so don't let them tell you you need to go into the xcaret park to do it. There is an entrance to a different one located by the beach club. The good: 1. Historical ruins 2. Cute animals everywhere 3. Safe place 4. Friendly staff 5. Beautiful seafront Bad: 1. Food 2. Disorganized 3. People trying to sell you stuff everywhere 4. No real beach. No ocean Access. (Sharp volcanic rock)

TripAdvisor users rated this property 1 out of 5

Ridiculous Al a carte queue at 7 am to book for this evening !!!! Crazy ststem

alan a on Jan 26, 2023

Same every day !!! System needs changing. You have to get up before sunrise to book an a la carte !! Buffet is very poor, so unless you can book an a la carte you are stuck with it. If this hotel git a new catering manager to totally overhaul the food management and upgrade the all meals , presentation etc.. then this hotel could be somewhere super special . As it is, sadly we will not return because of the food! We have stayed in mexico many times at other hitels and food has always been excellent, but sadly thus is the worst we have ever had. If you love nature come here , but if you're a foodie then def don't!! Very sad to post this, but Sally it has tarred a lovely vacation

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