TripAdvisor Traveler Rating

That was our 8th trip to Sian Ka’an abd not the last. A massive thank you to the employees who are the best at their jobs. At the buffet, thank you Eglaydy, Faustino, Daniel, Jazmin and the exceptional Alina. At the bars: Fabiola, Melissa, Elizabeth. At Alux, thanks Roque for your fabulous service. Finay, thank you for the entertainment team, especially Alex. Those people are the reason we keep coming back. The food was excellent and there were lot of choices, even if it was low season. Room service was quick and good. I got sick during my stay, and every crew member were trying to help. Thanks to all. Only downside, rooms need a refresh. They are out of date. Well maintened, but tired. Overall, an exceptionnal 7th stay.

The staff were excellent; friendly, helpful, and professional. The quality and variety of food were good. However, one major downside that significantly affected our stay was the quantity of mosquitoes. Unfortunately, the hotel did not have any mosquito control measures such as electric diffusers or repellents, which forced us to remain indoors before sunset to avoid getting bitten.

First week at the hotel, here are some things to avoid. The shopping trip, it’s organised by an external company and you are taken to their shops to buy silver and tequila before being taken to their local town, not worth it. Watch out for loud Americans in the pool areas, when we were there, a few congregated in the pool drinking, swearing and generally being very loud, there are many pools to choose from so easy to move elsewhere. My wife got food poisoning on a trip we went to see the Myanmar ruins where they laid on lunch, best to take snacks and lots of water for that trip. Now what’s good about the hotel, staff are extremely friendly, lots of food choice and very tranquil. Biggest tip would be to book up the fine dining restaurants before you leave, they book up fast. We came for 10 days and it has gone fast, would certainly book again.

We had a very enjoyable luxurious stay at the end of June beginning of July. It was the rainy season but we only had one day of rain. The staff were always very helpful and couldn't do enough to make our stay memorable. Rooms and indeed the whole resort is exceptionally well kept and very clean. We would be easily persuaded to return

One of the best 5star experience .. everyone was so friendly and stopped to ask if everything was ok or if we needed anything .. service around pools was simply outstanding .. loved that the staff didn’t expect tips every time they done something for you so it was lovely being able to do this without pressure .. great being able to visit all hotels on site and the drivers to and from were great … looking forward to returning