TripAdvisor Traveler Rating

Had a wonderful experience at the Luxury Sian Kaan Bahia Principe Resort. Highlights were the delicious variety of food options from Room Service Breakfast in bed to buffets, specialty restaurants desserts and snacks ,the food did not disappoint! Highly recommend downloading the Bahia App, 10 days before check in to book your restaurant reservations. We had a Junior suite with rooftop hot tub. The room was nice but up three flights of stairs ,4 to the rooftop and A/C was extra cold so we had to order extra blankets, otherwise it was lovely. The golf cart transfers around to the other resorts were excellent and came every 5-10 minutes. We enjoyed the pools at Akumal and the ocean private beach club was amazing. The entertainment was not the greatest unless you paid extra to go to special shows. All the staff were friendly and attentive especially at the buffet and pool service. Overall an excellent vacation and would definitely recommend this property.

Perfect stay, wonderful very friendly attentive staff, fantastic food and lovely resort. The guest experience team could not do enough to make our stay a memorable one. Four 5 star hotels in this resort that we could make use of the facilities, it was great to visit but for us our hotel was the most intimate and relaxing.

Beautiful grounds. A large and varied buffet, Entertainment was okay , harpist was amazing. Could use better pillows and softer sheets. Wonderful hard working staff. Beautiful Christmas decorations in the lobby and spread thru out the grounds

June 2024 We recently returned from yet another visit to Sean Khan Bahia Principe at the Mayan Riviera, and while there were moments of joy, I can’t help but feel a hint of sadness about the changes we’ve witnessed over the years. This hotel has held a special place in our hearts, having visited numerous times, but each stay has seen a gradual decline in the level of luxury that once set it apart. Once regarded as the top luxury hotel within its group, Sean Khan has now become just one of the options available to guests from all the surrounding hotels. It’s disheartening to see the influx of visitors from other properties, which has inevitably diluted the exclusive feel that we cherished. The magic of enjoying the serene ambiance seems less special now that it’s more accessible to everyone, whether lounging by the pool or dining in the restaurants. Additionally, we noticed that the food selection has diminished significantly. While we previously delighted in a wide array of gourmet options, this time around, it felt limited and less inspired. The personalized service we once received has also waned, further contributing to the feeling that we were just another number among a larger crowd. On a positive note, we were grateful for the special attention my wife received after I spoke with the Director of the hotel. Each day, my wife was treated to refreshing deliveries of various fresh-squeezed juices prepared by the chef, which directly helped her with her health condition and assisted her with her disabilities. This thoughtful gesture truly made a difference for us. We were also lucky to have the best accommodations in the entire hotel—the rooftop Jacuzzi villas. This, combined with the fresh fruit juices, significantly enhanced our stay and made it much better than it would have been otherwise. The beach is still the same as it was, the view is not as pretty because of the bags that are there to catch the seaweed. While necessary, they are an eyesore and detract from the overall beauty of the surroundings. We hope that Sean Khan Bahia Principe can regain its former glory and once again offer the luxurious experience that made it one of our favorite destination. For now, we’ll hold onto the fond memories of our previous visits while hoping for a brighter future for this beautiful resort.

The friend I was with had a very strict diet due to allergies. The chef (Julio) at the buffet restaurant prepared meals special for her. Also when they found out it was my friends birthday, they put a birthday banner on the door and sent a bottle of sparkling wine to our room. The entire staff was polite, friendly and helpful. They were very accommodating.