TripAdvisor Traveler Rating

We visited the Baja Principe December 20 to December 27 it was an excellent trip with no complaints about the resort or the staff everybody spoke reasonably good English Gluten-free I am celiac therefore gluten-free is an important part of my trip. We visited many restaurants on the property and had no issues. Everybody was well educated and very accommodated strongly recommend. The 24 hour café is a big bonus. We didn’t go on a daily basis, but we did go there a couple of times in the evening for a late snack or coffee. Thanks so much for a great trip Ed and Divina

When staying at Sian Kaan you can use all the other hotels, Akumal (beach front) Tequila, Tulum (beach front) and Coba. Golf carts transport you between each hotel. Soan Kaan is a great base, ideally for quieter guests. Sian Kaan and Tequila are adult only. If beach front is what you are looking for then I suggest staying Akumal or Tulum. All are great hotels. The service and facilities are 5star, rooms are tired, but adequate. I will definitely go back to this hotel.

We previously visited the hotel in 2016 and 2018 and decided on a return visit. Glad we did, we loved it. Our first jacuzzi suite was way too dark. Contacted reception and two days later were relocated to a much brighter suite. Perfect. The hotel is very peaceful and has a lovely feel to it. Our room was always perfectly clean. Breakfast was great. A huge choice of food and a great fruit selection. Mirian and the team looked after us beautifully most days and had such a welcoming smile. A real asset to the hotel. We ate once in the buffet on a rainy day and it was excellent. We ate at Alux, Ku’uk, Don Pablo, Le Gourmet and some of the other restaurants, although our favourite dinners were are Le Gourmet, Alux and Ku’uk. The drinks are good but not as good as they were in 2016, however I do think it is better than it was in 2018. You can still get most premium brands. Xmas Eve on the beach was great fun. Santa skydiving was a treat. This was followed by the most beautiful dinner in Alux that night. The pools and all of the resort were exceptionally clean and the staff work very hard. The resort is much bigger than our last trip and I have to say the trolley service is a lot bumpier between resorts due to the speed bumps, however it was great seeing the various wildlife. The staff really make this place. A big thank you to the great Armando and the lovely Isabel and the rest of the Guest Relations and reception team. So very helpful. Also, the lobby bar staff who worked tirelessly. Hopefully we will return in December 2026.

While this is a wonderful property, it is not safe. We had cash stolen from our room. We would have put it in the safe, but it was not working and repeated requests to have it fixed were never answered. To make matters worse, security came in and, without our permission, started searching our room, including asking us to open our own wallets. In other words, they were insinuating that we we making a false report. Days later, they said they found no one entered our room because no key card was used. Keep in mind, housekeeping here routinely keep doors wide open in rooms while cleaning, or cleaning nearby rooms, often leaving them unoccupied with the door open. On our return we found out that the Canadian Government and U.S. State Department have issued travel advisories in this area due to crime. I will add that the resort itself is beautiful and quiet.

This is a 3 star hotel at best! I recently stayed over Christmas and New Year and was extremely disappointed with the experience. The room was in poor condition—old, with blinds falling off the walls, and generally tired in appearance although clean. There was very little hot water available for showers. Additionally, we were given two single beds instead of a double, and when we requested a change, we were told it was not possible. While the staff in the buffet restaurant were exceptional—some of the nicest people I have encountered—this level of service did not extend to other areas. In the other restaurants, staff were often rude and inattentive to the point it would take a long time to get a drink (sometimes welcome drinks were forgotten about all together), and service seemed to depend on the tips provided when it came to the bar. For example, I asked for a specific gin and tonic and was told it was unavailable. Moments later, my husband asked for the same drink while offering a tip, and he received it. Throughout the stay, we felt constantly pressured to purchase extras, such as experiences and alcohol such as wine and champagne, we went to the Japanese restaurant at this hotel and even though the welcome drink had Saki in it we were told if we wanted Saki it on its own we would have to purchase a bottle! The situation on New Year’s Eve was particularly shocking to me while in an "all inclusive" hotel, to have a decent view of the stage, guests were required to purchase a bottle of champagne (e.g., Moët) at a price of nearly 300 Canadian dollars. Those unwilling to pay were left with limited seating around the bar or placed in the car park near the smoking area where there were extra tables for the evening. As for the food, despite the wonderful buffet staff, the quality was poor—tepid at best and lacking flavor. We only ate there twice (excluding Christmas and New Year’s Eve), and on both occasions, my husband and I became ill afterward. I will leave it at that, as you can infer what I mean by “sick.” Overall, this was the first time I have left an all-inclusive resort having lost weight. It was not worth the money, and I can honestly say I will not be returning.