TripAdvisor Traveler Rating

Was my 6th time and it was an amazing as ever. Made even better by Miram at the morning buffet, Carlos at the pool bar and of course katia,Delmar,Juanito and Alejandro the wonderful entertainment team! The wonderful people and service will keep me coming back. Can’t wait till my next trip.

There are amazing and caring management and staff at this resort. It is their priority to make your stay the best possible. Food at the buffets and ala carte restaurants are magnificent. You will enjoy the many entertainment and activity options.

I'd love to give this hotel 5*.... Very good food although mediocre wine with no choice included. Lots to do. Helpful staff, especially the female. However, on arrival, we were placed in a top floor room with continual loud noise/ resonance from running water or perhaps an unbalanced a/c unit. We could not sleep it was so bad. We have never asked for a room change in our many hotel visits over the years. We did and were moved to a similar ground floor room in which * the patio door could not be locked or unlocked properly as it was so warped. A big safety issue. * the sink plug was disconnected so would not seal. * an electrical fault with a switch meant my bedside lamp would not work. Therefore it was worse than the room from which we were moved!. We complained and the door was completely replaced, a new switch fitted but the sink issue was still not resolved. It would have been so much easier to have been given an automatic room upgrade.... This hotel is not 'luxury' based on our experience of 5* hotels worldwide because the rooms are very basic, worn out and tired. It seems to be from a previous generation with wooden sink tops with peeling varnish, an uncomfortable bed settee to sit on and poor LED lights. The room was very gloomy despite the bright sunny weather outside because of the overhanging trees and it's aspect. I am, however, given to believe from a seasoned traveller to Bahia Principes that this place does not represent their high normal standards. Some things for the senior management to think about...

We had a fantastic stay in February and April. Isabella in guest service was such a great help with everything we asked for. We would recommend this resort to anyone. The food was amazing, we ate mostly ala carte.lots of activities during the day and delmar was so much fun ,from pool games to afternoon bingo

What an amazing place in the beautiful jungle. Staff is wonderful, food is fantastic, services like spa and activities are great. I cant name just some staff because they were all wonderful. We had a fantastic second visit and will return. Room and bed were comfortable, lots of hot water.