Bahia Principe Luxury Sian Ka'an - Adults only reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

9894 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Do not get tricked by laundry service

knockout09 (wales) on Jul 03, 2024

Do not order the laundry service as it is not free but its an extortionate price. The complex itself is pretty and very green. The trolleys are a bit hit and miss at night as so many people trying to get on them. Wildlife better at the other 3 hotels. Food is good. Waiters are friendly and very hard working. Drinks are nice. The plus side is its quieter than the other 3 hotels.

TripAdvisor users rated this property 4 out of 5

Hot Jungle Fever!

kwiy2014 on Jul 02, 2024

Plus points: Very quiet relaxing resort, out the way of the hustle and bustle of the other 3 resorts. Access to 3 other hotel resorts, including all beaches and restaurants. The best restaurants are Alux(2 x times) Maiko(4x), La Gourmet2x) and Don Pablo(1x) Buffet Breakfast wide range of selection. Adults Only Infinity Pool and Ku Uk restaurant for lunch. Nice little cove with fishes to see at the end of the Infinity Pool + beach bar. Waiters pool / beach service regularly drop off repeatedly drinks orders. Sian Ka'an has its own private beach bar and loungers shared with the Privilege Club. The bedroom was cleaned daily, and the fridge was well stocked up. Big shout out to Alejandro - guess services, very helpful, meet n greet every time he sees us, polite gentleman! Negative Points: SK is in the jungle, can get very hot n humid, and lacks a breeze. Due to the frequent thunderstorms (we stayed 17th - 1st July), this attracts the mosquitos. They were out in full, even prey on the seasoned staff! The Tolllys from Tulum, Akumal, and back to SK can be slow! Especially when it's raining hard! Lack of entertainment in all resorts! Like to see more varied activities such as archery, air pistol riffles, cooking classes, tequila tasting classes! The theme entertainment shows at the Hasienda is chargable- should be free! Silent Disco is a waste of time that should be as loud as possible to create a vibe. My biggest complaint was the Tulum Resort Gym. As i regularly used the gym facilities there, it had the best kit for a hotel gym on the BP Complex (avearge compare to a regular gym) One day, the bathroom flooded with an overblocked toilet, which caused fasces running down part of the gym floor! The complaint went straight into management, and it was dealt with. The next day, the gym bathroom was spotless! However, that was beside the point. I wouldn't expect the bar / restaurant toilets to be flooded and not dealt with.

TripAdvisor users rated this property 5 out of 5


michelel22 (London, United Kingdom) on Jul 02, 2024

We had stayed at sian ka'an In 2020 and had a lovely holiday so thought we would go back, but when reading the current reviews I was hesitant. However due to your previous experience I booked away, stayed from 31st of May to 15th of June and we had a fantastic time. I honestly do not understand the negative comments from previous reviews, yes the rooms could do with updating but they are not bad quality rooms. Front desk are always available and extremely helpful. The staff are amazing and genuinely friendly and helpful and go out of their way to provide a quality service, the food was really good and as you are staying at Sain Ka'an you have access to all the restaurants in the other 3 hotels onsite. We could not fault this hotel it was absolutely fabulous. We spent our 2 weeks literally going around all the pools, beach areas (again you have access to the 3 other hotels and they're facilities) there was always something to do. Beach areas were so relaxing sian Ka'an has a private adults only part of the beach but we went along all beach areas. Please don't let the bad reviews stop you from booking this hotel it really is an amazing place. I honestly am a very seasoned traveller so definitely know good from bad, we are happily going to book Sian Ka'an again next but do an extended stay ??

TripAdvisor users rated this property 5 out of 5

Another fun week at Luxury Bahia Principe Sian Ka'an

jforstner (Ontario, Canada) on Jul 02, 2024

We just returned from a 7 night stay at Luxury Bahia Principe Sian Ka’an, June 2-9. This was our 6th time at LBP Sian Ka’an. We keep returning because of the amazing staff! We stayed at Sian Ka’an for a week in April 2024 and we noticed several changes when we returned in June. For example, the Sian Ka’an “Jungle Gym” has been expanded with more equipment, larger area and the vegetation removed from the area. The Guest Services Representatives are walking around more, making themselves known and available to the guests. The evening entertainment has changed slightly with new performers before and after the main show. Thank you for the improvements you have made and for those you have in the works. We walked to the Tulum resort for breakfast a few times. It was an easy 15 minute walk taking the road that first brings you to Sian Ka’an. Crossing the highway was easy as there was little traffic that time of day. Crossing the highway brings you to the Hacienda and is any easy walk from there to Tulum resort. We walked this before 7am while it was still shady and cool. Another morning we walked to Akumal for breakfast, this time taking the path that the trolleys take over the bridge. This took 30 minutes and was a lovely walk and like the walk to Tulum, was shady and cool. There was more selection at these 2 buffets but they were also busier. If you want to try something different it’s worth the trip over to Tulum and Akumal. The food and service at the Sian Ka’an buffet was always excellent. We never had an issue with the food being cold in fact often it was steaming hot! We tried the dinner buffet one night and it was excellent. Here is the schedule of nightly dinner themes, as of June 2024. Sunday – American, Monday – Italian, Tuesday – Japanese, Wednesday – Spanish, Thursday – Canadian, Friday – Seafood, Saturday – Mexican. A big shout out to Daniel and his staff. Juana, Antonio, Faustino and Susanna were top notch servers in the buffet. Expect to be welcomed with a warm smile and Buenos Dias from Diana, the greeter. A big shout out to the Lobby bar staff. Fabiola, Deisy and Jennifer were top notch! Thank you for all you do! Pablo, the activities pool bartender, remembered us from our previous trip and even remembered our favourite drink! That’s impressive! He took care of us really well that week. They have added popsicles to their pool side service in the afternoon. A nice touch to help keep cool in the Mexican June heat. The entertainment staff at Sian Ka’an are amazing. They work long days and are always friendly and engaging with the guests. Enrique, Alexander, Sergio, Abigail, Alejandro, Delmar and Diana will keep you entertained throughout the day with games, dance lessons, water aerobics and bike tours to name a few. You can still find them working in the evenings at the nightly shows out on the terrace mingling with the guests and doing whatever they can to ensure a fun vacation. You guys are awesome! We had an issue with our room and went to guest services and between Willie and Julio (guest services representatives) and Carlos, the assistant manager, they were able to resolve the issue. Thank you for your wonderful service. Much appreciated!! If you have a problem, please, with kindness and respect, go to guest services and see how they can help you resolve the issue. Big shout out to Fernando, Armando, Julio and Willie in guest services for their kindness and help in different things. Thank you Roberto at reception for your help as well. We really enjoyed our meals at Katok at Akumal, Maiko at Sian Ka’an and Portofino at Coba. Thank you to Miguel at Portofino for such excellent service! We will be back!

TripAdvisor users rated this property 3 out of 5

2/10 Do Not Recommend unless you’re

Shamekiam620 (Georgia) on Jul 01, 2024

I visited this resort 6/27-7/1 with friends. I would never return or recommend to any travel clients or friends. Although this resort is Adults Only, it is extremely BORING. The adults that it caters to are in their 60s and older and they golf. This adults only hotel was disappointing to say the least. The bedrooms are very dated, the couch/sofa bed in penthouse suite 41822 was awful and I didn’t even sit on it. There was also a stool in the room with white stains. Disgusting. The bartenders were not great and every drink mixer tasted like aspartame. The pool bar closes at 5 and the pool closes at 6….on an adults only side of a resort. A few people at Sian Ka’an that stood out above everyone and everything else Yal-ku buffet: Salomon and Geovani were consistent with great service every single day! They greeted us with smiles, remembered what breakfast drinks we wanted and what cocktails we wanted in the evening. Front lobby: Roberto tried really hard to accommodate the plans of previously made for a surprise dinner for my friends. Unfortunately my dinner was canceled last minute due to a larger party booking the space. People who stood out in the worse way: Ellie: (guest manage?) called an hour before dinner was set to say the reservation scheduled w Domingo is not available bc a larger private party will have the space. She also stated that we could go to Katok at Akumal “right now “ per Jorge, who is the person over restaurant. Unfortunately we weren’t prepared/dressed since we had 830 reservations. Horrible experience Lizbeth, Ellie and Domingo all told me different things in over a month of me planning this dinner for my friends. Tulum side has a a thousand children, but it still is better than Sian Ka’an. It has a swimup bar with a second level bar right about it. They had fun dancing activities by the pool and the food was pretty good.

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