TripAdvisor Traveler Rating

e booked the Sian Ka'an for the seclusion/peacefulness out of the four hotels at this complex; unfortunately, this was not the case. Sian Ka'an is considerably smaller and has less seating, poolside shade and smaller pools. When groups of adults from Akumal come over to use the facilities, it can cause a problem; here is one example... We had a group of 6 that would arrive from Akumal, reserve the shaded loungers, and then go into the restaurant for an hour-long breakfast. When they returned, the pool was commandeered with their game playing, being extremely loud, splashing/divebombing and swearing (The activity pool was 100 yards away). It turned what was supposed to be a quiet pool into a Butlins holiday camp! The hotel needs to look at keeping the Sian Ka'an exclusive - POINTS TO NOTE ~The rooms - do not have much storage space ~There is a hairdryer in the bathroom - should you wish to use another hair appliance, there is a mirror on the back of the wardrobe door, but not near a plug socket ~ bathroom does not have a lot of space to dry/hang towels ~Toiletries supplied and restocked inc, shampoo/conditioner/shower gel/hand soap/body lotion ~ Pool towels can be swapped as often as you like ~ Take some food containers - you can then either stock up on some fruit to take with you for the day or make a pack up if you are going out ~There is a lot of foliage which finds its way everywhere, and with that comes the insects...beware - bring the bug spray ~The seats in the lobby/bar are not that comfortable ~ The evening entertainment is outside; if you prefer to sit inside on an evening, visit Akumal ~ The staff are exceptional and always try to accommodate - credit to the brand ~The trollies between resorts/beach/hacienda run regularly. It can get a little chaotic at the other hotels trying to find your trolly, but not an inconvenience. ~ Currency - we noticed at the hotel, and when out and about, gifts/supplies are all priced in USD - ~ Water shoes are required at the Sian Ka'an beach Overall the hotel is lovely but in dire need of a make-over; it looks worn out and tired. The staff are fabulous, and everything is kept as clean and tidy as possible. Would I go back to that resort?...no, I don't think I would

Highly recommend staying here. We are in our last few days and be sad to leave. Will start with the staff as they work so hard. 3 people in particular stand out. Melissa & Freida in the entertainment team. They are always here day and night. Checking to see if you're OK or need anything but also running activities in the day and the show at night. We have done mini golf, ping pong and will do some dance lessons (even with my partners 2 left feet). Our favourite night show is the silent disco. Strange at first but you get into it and the team also join in. In the cenote bar by the pool, Luis was on hand and always greater us with a warm welcome and always remembers you. Lovely gentleman and looks after you. The room was lovely. We were concerned as right by the lobby and the music but it finishes around 11pm. We had a jacuzzi and have used it once so far. It's really nice and relaxing but quite open where we are and a lot of passers-by which was a little strange. The waitresses (didn't see waiters) were great. At the pool they regularly come round asking if want drinks and in the lobby bar they ask if you want another when you have finished your drink. The trains between the hotels run from 7am but I was up early on day 1 and one driver was kind enough to take me to the beach to watch the sun rise. One thing I would say is to get lots of bug spray. There are loads of mosquitos and we have been bitten loads. Also antihistamines. We forgot ours and had to get from pharmacy for $10 You can also have your room fumegated. I would download the hotel app ad can see what's on but also book the a la carte restaurants and any concierge service such as room service, maid, jacuzzi etc. The spa is quite expensive so we haven't used that unfortunately. The beach is nice but a lot of seaweed. There is a team though who work so hard to get rid of it. The food is lovely. Lots of choice. I would like to see maybe some strawberries on their own but I know they may need to be imported which is understandable why not many here. The italian/mexican restaurant turned to be just Italian. This meal was stunning. Beef fillet was sublime and we have booked to go on our last night. We tried a couple of others but these were as organised or well run but this was due to having little staff which was not the waiters fault. All in all, this is an amazing place to go on holiday. Relaxing and chilled and can take things at own pace. Would definitely come back. Thank you team for making our first post covid holiday an amazing experience.

Stayed here with my fiance from May 21-28. Check in was extremely smooth, despite having to downgrade to a Garden View Suite from a Penthouse Suite for a couple of nights. No big deal - we still had a jacuzzi and the resort offered us a resort credit (which we later used on massages). The Gardenview room was a little dated but was nice and private. When we moved to the Penthouse Suite it was obvious that more care is taken with those room categories so keep that in mind when booking! We stayed in 40121 and our roof was private enough for me to sunbathe topless during the late afternoons. The food was hit or miss - typical resort buffet fare, but we never went hungry and never actually made our a-la-carte bookings because the buffet was so close and good enough. Shout out to Eglayde and Adriana at the buffet for providing great service. The resort complex is huge. Due to limited mobility we stayed close to Sian Ka’an for our whole stay but there is a shuttle that comes every 15ish minutes to take you to the other resorts, which you have full access to. Entertainment was fun and entertaining outside of the lobby bar each night - the shows circulate throughout the resort complex so if you miss one you really want to see, you can probably go to one of the other resorts. We did have one small hiccup - I am a diabetic and woke up one night with a low blood sugar. My fiancé tried to find food/juice for me at the 24-hour pool bar but they would not provide him any to take back to our room. He also went to the front desk and asked if there were bananas or fruit juices someone could get from the restaurant but no help. I was fine in the end, as I had a small soda in our minibar that I was able to sip on until room service arrived 45minutes later. I should have been prepared with juice/snacks of my own, but low blood sugars are rare for me and I was not prepared with the level of walking I had had to do that day during an excursion. It would have been nice if the 24 hour snack bar would allow for something to be taken back to the room especially in case of a medical emergency, but I wonder if there was a language barrier when my fiancé was trying to explain the situation. All in all we really enjoyed our stay. I want to shout out Bernie and Freda on the entertainment team for being so awesome, Melissa at the pool bar, Lino at the front desk, and Randy/Giovanni at the lobby bar. Our massages were done by Yamile and Kykey, and they were amazing. I probably wouldn’t return as I love to explore different resorts when I return to Mexico but would definitely recommend this place to my friends and family.

Hotel: 90 mins from Cancun airport. Part of 4 resort complex each reached via trolleybus running every 10-15 mins. Sian Ka'an is the Adults only and quietest resort. It is set in a jungle environment and is beautiful but do bring insect repellent. Rooms: Spacious with large & comfortable bed, fridge/mimibar, hairdryer & safe deposit box. Daily clean & fresh towels. Minor niggles were broken blind & so-so lighting. Staff: Fantastic & friendly service provided by all. Waiting staff, Entertainment team & reception all excellent. Food & Drink: Buffet very good esp. breakfast. Some dishes were lukewarm. All a la cartes fine but our favourite was the Allux. Room service & pool bar also serve good quality fare such as burgers, pizzas etc. Facilities/Entertainment: Three main pools. Activities provided at the main pool which we enjoyed (Water Polo, Volleyball, table tennis etc). However you can also find a place to relax if preferred. Plenty of sunbeds in sun & shade. Drinks service very attentive. All the resort is kept spotless. Evening entertainment was varied and enjoyable (rain permitting) Pool towel service provided. Other points: Was unable to swim in sea at resort owing to seaweed blight (smelly) but the resort & service more than compensated for this. In summary; A great holiday with service that is second to none. I would thoroughly recommend and may return (but would travel Feb/March to avoid seaweed & storms) Thank you to all the staff who made my birthday very special.

For anybody who writes bad reviews I think you may have stayed elsewhere. Sian Ka’an does exactly what it says, adults only paradise. We stayed for 11 nights in may 2022 and it was incredible, thoroughly enjoyed. Food and drink: We used the buffet at the hotel for breakfast each day and most lunchtimes when we were at Sian Ka’an. The breakfast had endless choice with British food such as bacon and sausages, fruit salad, omelettes, cereal, waffles and much more. If you couldn’t see it you could ask and they would do their best to find it. We used the pool bar for some lunches which provided basic snacks such as burgers, nachos, pizzas and smaller plates such as salad and crackers. We went to the buffet at sian Ka’an a few evenings but booked variety of the ala carte restaurants. Our favourite was mikado (tepanyaki) and los corales (steakhouse). We enjoyed them that much we returned twice to both during our stay. The drinks are made using branded spirits such as Jack Daniels and absolute to name a couple. The service round the pool by the waitress (can’t remember her name) she walks round the pool all day offering guests drinks, you put one down and she is there with another. The same in the restaurants, they always give you water, offer the welcome cocktail and ask for another drinks order. Cannot fault it. Entertainment: There are different activities around the pool each day, we took part in volleyball and bingo to name a couple. The entertainment team are not pushy and will get involved. (They we’re playing volleyball against each other, just fab). Evening entertainment is varied and was good each evening. We paid to watch the show which is on a Wednesday (I cannot remember the name) but it’s $10 pp. well worth it! They are a credit to the hotel, so polite, kind and just brilliant. Location: This hotel is in the jungle so there are animals, lizards regularly pop up which are sometimes a surprise. But it’s interesting to see, you don’t get these things in UK. We didn’t get bitten once by mosquitos and used repellant with deet each evening. I am normally prone to being bitten Room: We were upgraded to a garden suite with a jacuzzi. It was in block 16, perfect location. Had everything we needed and a comfy bed! All in all a fantastic trip, we will definitely be returning!! Thanks all at Sian Ka’an!