TripAdvisor Traveler Rating

I came here for the holidays the second year in a row and had a wonderful time. I ran into people that I had met on previous trips here. The food and the staff are always amazing and one of the reasons I keep returning. Kudos to Carlos, Antonio, Giovanny and Randy for their amazing service at the bars and also the entertainment team! Jesus at Gran Tortuga was amazing as usual! I also enjoyed checking out the new Tequila section of the resort and the beautiful section of the beach near the Tequila restaurant. I've been here 13 times and can't wait for my next visit!

Enrique was a great host, he was very helpful and friendly, the pool was great too.

We stayed at Bahia Principe Luxury Sian Ka’an from Jan 7–14, 2026. The resort itself is quite nice and many of the staff were friendly and helpful. Unfortunately our final night ended with a significant issue. When we returned to our room around 11:30pm, we discovered it had flooded due to a plumbing problem. The entire room floor was soaked, and anything on the floor: clothing, shoes, luggage and bags was saturated. We later learned that other ground-floor guests in the same building had already been relocated earlier because of the flooding, but we had not received any notification before returning that evening (no call, email or message). We had to go to the front desk multiple times before someone came to the room, and when staff arrived it appeared they were not aware of the severity of the situation. We expected the issue to be handled quickly so we could get some rest before traveling the next day. Instead, between coordinating the room move and dealing with the situation, it was around 3:30am before we were finally settled enough to sleep. To the hotel’s credit, they eventually arranged laundry service for the affected items and allowed us a late checkout. However, we had to push for the laundry service to be provided, and some belongings were still impacted — including a suitcase that had to be discarded once we returned home. One guest services staff member, Daniel, was particularly helpful in ensuring our belongings were returned before departure. From our perspective, the follow-up after the stay was disappointing. The only compensation ultimately offered was $100 USD in exchange for signing a broad legal release and confidentiality agreement, which we declined. The resort itself has many positives, but the handling of this incident: both during the stay and afterward, did not meet the expectations we had for a property in this category. I hope the resort reviews how incidents like this are communicated to guests and handled operationally, as better notification could have prevented us from returning to a flooded room late at night. Situations like this highlight how important clear response procedures are when infrastructure issues affect occupied rooms.

Sian Ka’an — Luxury, Frayed There is a lot happening at this resort and across its sister properties. If you are willing to explore and put some miles on your walking shoes, you will find plenty of hidden corners and interesting places to spend time. That said, the resort does not entirely match how it is advertised. Several amenities listed on the website are either no longer offered or are difficult to access. Restaurant reservations are a good example. Guests are technically allowed seven during their stay, but the reservation app rarely shows availability. Room service is also advertised as 24-hour, which is not the case. There is still plenty to enjoy, but it helps to approach the stay with some flexibility and a willingness to go with the flow. The most important point: aside from the difficulty reserving à la carte restaurants, the resort is not directly on the beach. Access requires a trolley ride. The trolley system generally works well, although carts occasionally fill up and wait times can increase. It adds extra time if you plan to move back and forth frequently. There is also a significant amount of seagrass along the shoreline. In some areas it piles up a foot or two high and several feet wide, so you often need to step over it to reach the water. We knew about this before arriving and, aside from the smell, it did not bother us much, but it is worth noting. Another drawback is the “towel game” around the pools. Many guests reserve chairs early in the morning by leaving towels on them, often before 8 a.m. This leaves many empty chairs while some pools appear fully booked. At times we had to change pools simply to find a place to sit. The Room Bright, airy, and attractive. Some reviews describe the rooms as tired or dated, which may be partly true, but everything functioned as expected. The shower occasionally ran cold, but otherwise there were no issues. The bed was firm and comfortable, and the air conditioning kept the room as cold as we wanted. Our room also had a solid wood slab table, which worked very well for room-service meals. Room Service The menu is limited—basic but good. We had several enjoyable breakfasts and dinners in the room. However, we are early risers and were disappointed that no room service of any kind is available until 7:30 a.m. Buffet Acceptable but not outstanding. Food quality declines the longer items sit out. A good strategy is to have food cooked fresh at the grill whenever possible. Snack Trucks (Bars) Excellent. The menus are small, but everything is cooked fresh and consistently good. Service Very good overall. Staff were efficient and friendly throughout the resort. Exploring the Property One of the strengths of the resort complex is how much there is to explore. The Hacienda is essentially a large marketplace with a casino and a Mexican evening show, along with many vendors selling souvenirs. There is also a wellness center that is technically outside the resort but accessible for a fee. Yoga classes are offered there, and the surrounding residential area is interesting to walk through, with a mix of condominiums and homes. The golf club is another worthwhile stop even if you do not play. The course looks impressive, and the clubhouse itself is worth visiting. We took a glass elevator up to the roof for the view. North of Tulum beach there is a somewhat hidden pool that sits away from the main pool area. We spent a lot of time there and found it quieter and very enjoyable. At the lobby of Akumal we often sat on the steps with coffee, simply watching people come and go. The Sushi Bar Pool was another favorite. It is shaded, relaxed, and rarely crowded. The water is shallow but comfortable. It is no longer operating as a sushi bar, but it offers self-serve beer, soft drinks, and wine along with snacks like peanuts and pretzels. Highlight The highlight of our stay was the adults-only sister resort, Tequila. We spent much of our time there, especially in the evenings. After dinner they had live rock-and-roll music, and the pool area had a great atmosphere with a good mix of guests of different ages. It was easy to find chairs, and the overall vibe was lively. Conclusion The guest demographic leaned older and more relaxed, and most pools were fairly quiet. If your goal is to sit back, relax, and enjoy okay food in a calm environment, this resort will suit you well. However, if you are expecting to easily book seven à la carte dinners, you may want to look elsewhere. Reservations were consistently full in the app, yet the restaurants themselves often appeared only three-quarters occupied. If you prefer a livelier atmosphere, the Tequila resort may be a better choice. The trade-off is that guests there do not have access to all five resorts—Sian Ka’an and Akumal are excluded. Even so, the sister property across the highway is likely where we would choose to stay on our next visit. —

It is our first night at sian kaan and we just learned that all the alacarte restaurants at our hotel and all the sister properties are booked for our entire week stay. We brought clothes to dress up and we’re looking forward to the restaurants. Starting our trip very dissatisfied and sad.