TripAdvisor Traveler Rating

The staff is what makes this place, Ramon and Eglady in the Sain Kaan buffet, Carlos (Charley Chan) serving drinks around the pool, Edgar at the Akumal buffet, Christian at The Smoked restaurant and Erandi in guest Services are all such great people. I can’t wait to see you all again in October??

We have just returned after 11 nights at the hotel and had a great time with no complaints. The hotel is in a jungle like setting and only a short cart trip to the other hotels in the complex and the beach - we never had to wait longer than 5 mins for a lift. Whilst the hotel is rustic in parts, our penthouse room, hotel and grounds were kept clean and tidy. We had checked in 10 days prior to arrival and managed to book the Al a cartes we wanted - yes we had to be flexible with days/times but perseverance paid off and we were happy with our selections - we even managed to book the Smoked on arrival through guest services. The buffet choices at all meals within the hotels was good and in our opinion you’d have to be hard pushed to not find something ample to eat. We loved the omelettes at breakfast really good! The entertainment team were engaging and very friendly - no pushing to join in which was great. The shows were good - we particularly liked the Jersey Boys and the Abba shows. What stands out for us from this trip is the staff - they are all an absolute credit to the hotel - always wore a smile and were very friendly. In essence we loved our stay and would definitely revisit!! Thank you for a great holiday xx

We’ve just returned from a brilliant 2-week stay at Bahia Principe Sian Ka’an, celebrating our 25th wedding anniversary with friends. We were lucky to be upgraded to a penthouse suite on arrival – the room was beautiful, spacious, and very well equipped. We also made great use of the sister hotels, and the trolley service was handy, although waits could sometimes be a bit long. The entertainment team, especially Fabian and Toti, were fantastic and kept everyone engaged with fun poolside activities. A couple of areas for improvement – we were told by TUI the Cenote restaurant was 24 hours, which wasn’t the case, and the buffet food was often lukewarm with flies seen on the fruit at breakfast. Overall though, a great holiday in a lovely setting and a special way to celebrate our anniversary.

Generally speaking I think it's better to under-promise and over-deliver, but unfortunately this resort does the opposite. They claim to be a "luxury" resort, but actually it's more like a three-star motel experience. I had a few major issues with this hotel. First, they put me (a solo female traveler) in a ground floor room with patio doors opening directly onto the pool area and pathway, and then were dismissive when a drunk man terrifyingly tried to break down my door in the middle of the night. They asked me to email them details of the incident (sent 2025-12-25 at 9:54 am) and then never responded or followed up. Staff also told me that they never cut off guests from alcohol service, no matter how drunk, violent and belligerent they get, because according to management they paid to get as drunk as they want, no matter who is put at risk. (PS - For some insight into the competence of the management here, when they gave me the email address to send my report to, the business card also had the log-in usernames and passwords for the internal email account and some other business accounts associated with payment processing. They're lucky I'm an honest person and would never use those codes to access their accounts!) The food was also extremely disappointing. I am a vegetarian, and the food on the buffet was borderline inedible. I have photos of "vegetable sushi" that clearly has slices of raw tuna on top. "Cheese tamales" ended up having chicken and pork inside. You could never trust the labels to accurately represent the ingredients in the dish. Mixed drinks were not made with real fruit juice, and had an overwhelming flavor of artificial sweeteners and fake syrups that made them not enjoyable. Finally, I have concerns about in-room fumigation that does not get disclosed. For the duration of my stay I experienced sinus irritation and headaches, but I couldn't figure out why. On the last day of my visit I was bedridden with stomach issues, and midway through the afternoon workers came with a machine to fumigate the room for bugs. I asked them if they had been doing that every afternoon when I was out of the room, and they said they had. I assume that the chemicals being sprayed were the cause of the sinus irritation and headaches, as I felt better within 24 hours of leaving the resort. So, if you can overlook all of that, the resort delivers on a solid three-star experience. Personally I didn't mind being away from the main beach and I liked having the option of eating at the restaurants at all the associated resorts. I spent most of my time at Tequila, where the vibe was a bit less dull. I liked seeing animals around the property. My room was spacious, with adequate A/C and hot water. If you're independent it's easy to hop on a collectivo at the resort entrance to get to Tulum or Playa del Carmen if you need a dose of reality during your visit.

We stayed here in November 2025 having been coming back regularly for over 10 years. We love this hotel and it's jungle location and also the ability to book A la carte restaurants through out the resort hotels every night. "HOWEVER" I was recently about to book a 15 night stay here in November. My partner is a member of a Face Book group of repeat guests to this hotel and she told me there had been a number of comments that the hotel was changing it's A la carte restaurants policy on the 1st November! She said she had read that from the 1st November 2026 you would only be able to book 3 A la carte restaurants per week of your stay, currently it is unlimited. I couldn't believe this so checked the hotels own web site and sure enough it clearly states this is the case! I therefor decided to email the groups head office and also guest services at the hotel and they both confirmed this was the case. I also asked if the policy was also changing at the Akumal hotel and was told the guest there would continue to have unlimited access to A la carte's. The Sian Ka'an and the Akumal have always been classed as premium hotels in this resort, so it looks like they have decided to down grade the Sian Kaan. We are now looking at the many other adult only hotels in the area!