TripAdvisor Traveler Rating

Shout out to all the fantastic staff, everyone was so kind and pleasant to speak with. We were here during hurricane Beryl and the staff went above and beyond the call of duty in making sure all the guests were safe and taken care of. Aside from the having friendliest staff imaginable, what we love most about this resort is the shade around the and in the pool. I cannot find any other resort with so many loungers in the shade as well as at least 1/4 of the pool in the shade at any time of the day. As a pool person, I like this resort and I like these pools. We spent most of our time hanging around the Cenote pool taking advantage of the close snack bar and washrooms. There are sunnier pools if that's your thing. I am very happy with the buffet at this resort. The food is excellent. I am picky but always find lots to eat. I wish there was clearer instructions or information about the one stretch of the buffet where the chefs stand behind. I had no idea they served custom pasta there, it is a small station with minimal signage and I just walked past it for two weeks not knowing. I didn't actually want pasta so I'm not complaining but that whole stretch was a little confusing. I saw rotisserie chicken but it was whole and uncut and I didn't realize you had to ask the chef to cut it. Maybe I'm just dumb, maybe I don't like to ask for help, but I bypassed a lot of great foods because I just didn't know how to use this section. I'll be more assertive this time and ask. I'd like to suggest you throw a label on the coffee cup drawer at the Cenote coffee station. I would never open a drawer that I am not invited to open yet the cups were hidden in the drawer, I had to ask another guest where to get cups. I think it would be more inviting to guests if there was a little more information signage at this coffee station. If you go as a guest, grab yourself a coffee at Cenote, the coffee machine they have makes delicious coffee, it's a lovely service once you find the hidden cups! Overall, we love this resort. We will continue to return to this resort as often as we can. Extra shout out to Iago the manager for helping us out right before the hurricane (last minute shelter room switch gave us bonus lunch boxes!) and to our favorite cart driver Jorge.

One of the best resorts I've ever seen. A completely different experience. Nested in the Mexican jungle, this looks nothing like your typical resort. You're surrounded by lush nature which makes it cosy and intimate. No mosquitoes at all, the free WiFi allows for streaming without a glitch, buffet it delicious, personnel competent and eager to help. I wasn't crazy about the beach but there were plenty of chairs and shade so that was definitely a plus. Watched the pelicans dive for fish, that was fun. All around a very quiet comfortable place to relax and recharge. I want to tip my hat to some of the people who made my stay even better : Alina in the buffet restaurant who pointed me towards the best dishes and made sure every meal came with discoveries, thank you! I was sorry not to have the opportunity to say goodbye. Roberto at the l reception desk who was extremely welcoming and remembered my name after seeing me just once a week before, you were very helpful and certainly know how to make your guests feel special! Thank you. Then just before I left, I had a quick chat with Edwin who was in the lobby managing transport and helping guests. You lifted my spirits by making me laugh, made my departure easier and made my last memory of the place a wonderful and cheerful one. I will be back soon, that is a promise.

The staff at Sian Kaan are some of the most efficient and friendliest we have ever encountered, all staff - from the cleaners and gardeners to the concierge made us feel welcome and happy to be there. The hotel is part of a 4 hotel resort, with this one being for adults only and the quiet one. Most days my husband and I were the only ones at the pool until 10/11am (we are early risers). The rooms are a little outdated but are clean and you wake to the sounds of the jungle every morning, so it’s worth it! The pools were clean and daytime entertainment was fantastic - especially if you like playing volleyball! That said, even the ‘busy pool’ was nothing like we’ve seen before, there was an overall chilled atmosphere and plenty of staff to bring drinks to everyone on the sunbeds. The other hotels are easy to access using the buggies (carts) although slightly too far in the heat to walk to them and the beach which was a bit of a shame. Buggys are quite regular, more so for the other resorts but that is to be expected as they have far more guests. The beach is stunning and the water crystal clear. There are quite a few rocky parts so we took water shoes which worked a treat. Lots of reviews mention the seaweed but if you get to the beach early you will see the extreme lengths the hotel go to remove most of it before anyone ever sees it. Waiting staff also serve the beach from the many bars so our drinks were constantly topped up. The food was excellent, the buffet is repetitive but with so many options you could have eaten there everyday and still had something different. The main sections were often lukewarm but there was plenty of fresh food to order if you wanted something piping hot. Roman was particularly attentive but all staff were great! The speciality restaurants continue to improve and the food is amazing. One of two of the restaurants either didn’t have air conditioning (Cozumel in particular) or didn’t have it on and that made things uncomfortable but you can’t fault the service. It was nice to visit the other hotels and use the restaurants and bars, both Coba and Akumal have a sports bar that are air conditioned and serve great drinks and bar food. The only down side to Sian Kaan is that they don’t have a similar sports bar and the lobby stops serving way before the advertised time (11pm) while the other hotels that have children serve until 1pm. This feels a little odd to me, you could stay at the others until closing time but I would imagine most people would want to be back at their own resort that late. Definitely something for the hotel to think about in the next step of their development. Tipping is entirely down to the individual, we saw plenty of people who never did and they appeared to receive the same level of service. However, staff do not earn a lot which keeps our prices low so we factor a tipping budget into the holiday. Generally giving $2 dollars to the maid, $2 breakfast and lunch service, $1 to the fridge filler and bar staff for every round, $5 a la carte waiters and a few $’s to the concierge/drivers if we had this on us. Unfortunately we didn’t get around to seeing the entertainment crew on the last day so they missed out on a tip - please be aware staff do not share tips so if you think they deserve recognition it needs to be given directly to them. We would definitely go to the hotel again, but I hope those in charge of the airport work on the incoming flights organisation as this could put people off.

The first thing you need to know about this resort is that it's not directly on the beach. We knew that going in, and chose it anyway. We were looking for something different. This resort is on the other side of the highway - but there is a bridge, and the carts can just zip across. We actually enjoyed this, and for the most part, had no trouble. The cart always came very soon in the morning (after we had breakfast at Sian Kaan) and took us to the beach. There were a couple of times it was a little harder to get back, and we waited a long time. My advice - don't wait at the Akumal lobby to take you back to Sian Kaan. I think they fill up at the beach, and then they don't stop at the lobby. We learned. We really liked the resort. The night life at Sian Kaan was good for a week. The pools were fine - we liked the last one where they played good music. Rock, pop, reggae, a little bit of everything. The one thing we didn't like about the pools - but a lot of people probably would - is that it's hard to get sun. We enjoyed hitting the beach and the pools on the other side, though - and coming back to Sian Kaan when we'd had enough sun - so it worked great for us. We did the roof top jacuzzi suite. It was nice. We used the tub 2 or 3 times. We definitely did not use the rooftop as much as I thought we would - but we enjoyed it anyway. Would I get that room again? Probably not, I'm getting old and I have bad knees. I thought I'd get it once while I still could. It's a lot of stairs to get to the room - and then to get to the rooftop - it's one more flight. Our room looked over the restaurant pool - it was nice. We only ate at one other restaurant besides the buffet. We aren't reservation type people - we like to eat when we're ready - not get ready and have to rush, and then figure out how to get there. The buffet changed up all the time, and it was always good. We did eat at the Asian restaurant that is on the Sian Kaan property, and it was good - but not any better than the buffet, in our opinion. It's just a matter if you want to have that whole dining, being waited on, and some extras kind of experience. We do our dining adventures at home, food is not really our priority on beach vacations. So back to the carts - other than the couple of times we had to wait a long time to get back, I actually enjoyed the cart rides. Once you get to the beach, you can use just about anything on the other side. We liked the adult only bar on the beach, and sat around there a lot. Sometimes we sat on the beach in front of the adult only infinity pool - that was a nice spot too, with a little bar right on the beach. The best beach was in the Tulum section, which we walked to a few times (get dropped off at the Tulum lobby) - it had the nicest sand. No drink service on the beach there though, so you'd have to walk back to the small Tulum pool. No problem if you've brought your insulated mugs. You can get a drink when you have to go there anyway to use the restroom. My next review will be when we went back 2 months later, and stayed at BPLA - the Akumal section.

We were extremely pleased with our stay at Bahia Principe Sian Ka'an. My husband and I were there for two weeks in June-July 2024. The resort is very clean and the grounds are well maintained. It has a beautiful jungle vibe with luscious tropical plants everywhere. It's a relaxed and quiet atmosphere and it doesn't feel like you're on a huge crowded resort. It's a short trolly ride away from the other 3 resorts (and the beach), so you still have the option to roam around and explore if you like. It took us a few days to get our bearings around the other 3 complexes. You do have full access to the those resorts and can book dinners at any of them. We stayed in the most basic room at Sian Ka'an and were able to book a dinner for each night we stayed. The food at the Sian Ka'an buffet was excellent. It was clean, fresh and there was lots of variety. Fresh drinking water was also plentiful throughout the resorts which is a must for us- especially in the summer. Our room was nice and it was clean. A/C worked great. The staff were very friendly and helpful. They all go above and beyond to ensure the guests are safe and well looked after. We dealt with some unexpected travel plan disruptions during our stay and the staff were so accommodating and understanding throughout the entire process. This is a great resort if you like a quieter atmosphere with less people around. It's more of an intimate setting- even in the evenings when the entertainment is on. During the day they do have activities at the main pools that offer a bit of fun for anyone who wants to join in. If you want to venture off to the action at the other resorts, the trollies run frequently (usually max 5-10 min wait) and you can get to your desired Bahia resort in about anywhere from 10-20 mins. You do need to take a trolly to the beach, which was the only downfall for us, BUT that's what you give up to be surrounded by the jungle. The private Sian Ka'an beach is nice and we never had problems finding a chair no matter what time. You can walk up and down the LONG stretch beach between the other Bahia resorts which we loved. Bring a good bag to transport your stuff to the beach, because it's not a quick trip back to your room if you forget something. Overall, we had an excellent experience. The staff, food, cleanliness and jungle atmosphere are big wins for this place.