TripAdvisor Traveler Rating

Amazing experience. Upgraded to penthouse is worth it. Great service, amazing staff, clean, quiet, with a little old school fun. The staff made this trip. We loved the buffet, loved being able to go to all of the resorts, drinks amazing. For cons...our fault..going in May it is hot! Pools did not cool you off and the ocean was full of seaweed that stunk! My only complaints really for the resort. There was a large group for a wedding that came in at the end of our vacation that acted like arses but there was extra security immediately so I would say handled pretty well. We met great people and would do it all again ....just maybe in March!

We had a great time at Bahia Principe Escape Sian Ka'an! Daniel at the front desk took very good care of us from check in to scheduling our dinners, even giving us a ride to our oceanside dinner on our last night! We very much enjoyed all of our food, between the buffets, snack bars, dinners, and room service, we tried and loved everything. For our anniverary dinner, they even brought us a little dessert with "happy anniversary" written out on the plate, which was super sweet. Our biggest disappointment was how early the pools closed, closing at 7pm during the summer months, which was before dark. The pool bars were very nice and they kept coming by to take our empty cups and give us more drinks. The Sian Ka'an hotel is the farthest from the other hotels on the property, which we were not anticipating, but they have consistent trams going to all of the places you could want to go on the property, so that helped! Overall, we had a very good time and wish we could have stayed longer!

While the resort was decent, it felt more like work than vacation. Constantly checking an app in a hopes to make dinner reservations, to restaurants that are "booked" but half the tables are open. Constantly waiting on shuttles to go to the other part of the resorts to find activities, or restaurants. Spent most our time in the same 'walk up' restaurant, or buffets (with hard bread most the time) because it was all that was available. Add that to an "okay" looking room, with very limited TV channels, and a college course to be able to work the AC (either that or it barely worked) and hot cold water that seemed to do what it wanted. I'd look elsewhere unless they cut the price of the resort in half at the very least.

1. Room junior suite - it was on ground floor facing the woods. Humid despite AC. Clean but clearly worn down. Basic amenities. Mini bar ok. 2. Food, buffet neither of a family of four 70, 68, 43 and 45 years liked it. Breakfast was the best out of the three daily meals. We all went to sister hotel Akumal for all buffet meals, huge difference was well worth the hazzle with cart transportation. Visited only one a la carte, Alux. It was good. We also found the snack bar at Sian Ka’an acceptable. 3. Pools, well as we always went to Akumal we also used their pools. Great experience. 4. Service good with one recurring flaw. The rooms were not made up before 3/4 o’clock in the afternoon despite leaving the clean sign around 8 in the morning. Not ok 5. Very confusing regarding events/shows some were free others were charged separately. Confusing as it it is an all-inclusive resort. 6. Conclusion: The Bahia Principe Sian Ka’an did not live up to our expectations but the stay was saved by the possibility using the sister hotel(s) facilities. We will be hesitant returning.

I want to point out one of the staff members Camila she was amazing, she took the time to set up everything for Me and my wife and we had brought family with us this time and she made it so special and Camila was there no matter what we asked for. She met all our needs and took it to the next level it wasn’t five stars it was six stars … and we will be back again for the 10th time and I know my family will be returning and bringing there family as well.. I just want to say a big thank you to Camila for making our dreams come true Truly a vacation Escape…