TripAdvisor Traveler Rating

We booked into Sian Ka'an spontaneously because of our previous stay in Tulum did not turn out as expected. We had great three days here and from all the resorts we stayed at, the staff here seemed the most welcoming and positive. Would definitely stay here again.

Second time visiting this resort - first visit was pre-Covid. This place is still great. Plenty of excellent food with loads of variety. Smiling, attentive staff. The room we stayed in had been updated I believe (Sushi bar area at far end of resort). Trolleys were efficient and regular. Had dinner at 2 a la cartes - Alux and the Hindu. Both were excellent. Used the beach at Akumal often - it was great. Some small repairs to our room were needed but nothing major at all. Overall a great 8 day stay. Not sure what all the complaints on here are about.

We were impressed with the services and food quality and enormous selection. All employees everywhere are very kind and helpful. Trolley to the beach is so nice, straight to the beach bar and then beach with the lawn - beach chairs. 2 minutes walk to eat in an open snack bar restaurant, self served ice cream all excellent. The part of the ocean is wonderful and safe. You need water shoes. Regarding to the room, very clean, plenty of towels, water and soft drinks and beers daily. Coffee etc. For the amount of money people pay my only suggestion to Si An Kaan is replacing mattresses, they are bit hard and pillows are small sizes. We personally prefer duvet zipped or button in covers. The sheaths covering your body are uncomfortable. The blankets underneath travel all over at night. Maybe other people are used to it. It was an amazing holiday, gorgeous lash palm trees and palm bushes so huge and lovely to look at. Swimming pools are beautiful. Thank you for fantastic holiday.

Make sure you put anything valuable in your safe!! Our AirPods were stolen and was told by the resort because they were not in the safe they could not do anything. They are located 40 miles south of the resort. So disappointed. Will never go to this again.

We have been coming to this area for over 20 years and every time we stay at a different property so I like to post here for others to compare. We got a great deal on a private Rooftop penthouse ($300/N) so we decided to try this hotel for the first time. So let me start with the obvious. Crowd here is mostly on the 45+ age so you need to know that. Also this is not at the beach and it is a huge property so you will need the shuttle. It never took more than 10 mins to get a shuttle so good points there. Beach clean and well maintained. Another star. Customer service really good and we got what we wanted very quickly. Food reasonable. Restaurants bookings done 5 days before arrival with no problem. So why this is not a five star. First you see that things are not super high quality. From the towels, to the mattress, to the food and to the rooms. 2nd entertainment is not again 5 star. Another problem is the distance to the airport. Transfer 6hs before your flight making you lose most of the day. Don't understand me wrong they are not bad but not 5 stars as a Secret or Excellence that costs 3x more. So is this a good value for the money? Yes but to stay consistent with my other reviews on the high luxury ones I am giving this one 3stars but if this is your price range go for it