TripAdvisor Traveler Rating

We booked a two bed bedroom , thy didn't respect that. Areli at the front desk was so disrespectful that the vacation started at a very bad term. The manager was hidden at his desk and didn't want to came out to face us. They called security because I knocked the door to talk to him

What can I say Absolutely brilliant fantastic amazing I have been all over on holidays & this place Tops them all we are still here & staying at the Baha Principal Me & my wife are so impressed with the food,hospitality,buggies that take you everywhere bar staff so friendly and helpful Amazing restaurants within the complex. To many miserable T…S in this world to eager to moan over such petty this if you don’t like holiday resorts like this or others then stay at home !! Thank you Baha Principal myself & my will return.

Absolutely awful customer service all around. Erandi, Guillermo, Angel, Vitor, Diana ALL NEED TO BE FIRED. They made me miss my flight because I booked airport transportation for 11:30am through them. I even went to the front desk an hour before to confirm and they told me everything was great! It wasn’t. I’m currently having to beg delta to rebook a flight. On top of sheets being dirty, hot tub broken, having to call the front desk millions of times, then having to walk alllll the way there. Only for the manager Vitor to tell me he’d do his best to “change my experience” he literally did nothing useful. I don’t need a towel Swan and cheap wine, I needed the accommodation and customer service I PAID FOR! I have been emailing corporate demanding a refund for the last two days.

Being given the runaround at the front desk was unacceptable. Making us wait 2 hours while they ‘cleaned’ our room was unacceptable. Kept making excuses and saying it was being cleaned. I called b.s. and went for a stroll to look for myself. No housekeeping to be seen. We are repeat customers who won’t be repeating again. There are plenty of amazing hotels in Riviera Maya to choose from that offer excellent service.

There are many good things about Sian Ka'an and many not-so-good CONS: *2 hour bus ride from Cancun airport *The resort is massive, the largest I have been to. Acres and acres of area; the Bahia hotels are within the area; the adults, the family, the budget, etc * 10 minute trolley ride to beach; no physical way you could walk it in 42C temps * The penthouse suite it not worth it -- it is 45C temp there; you would boil to death if you stayed up there more than 3 minutes * Other than Axul restaurant on site, the other a la cartes are not good; La Tattoria (Italian) in Coba hotel was dirty, darky, dingy and food made spouse sick (lasagna). My meal was microwave food * Beach did not have enough shade areas; beach was rocky unless you walked 100' to crystal clear waist deep part * While not resort fault, it is extremely hot and humid this time of year; 42C every day with zero wind or relief, so keep in mind PROS: * Rooms are ice cold; bed is comfortable * Room is spacious * Staff immediately responded to any issues in room * Room service was great and fast * Buffet food was average, plentiful. Not special here. Everything lukewarm, except fresh egg dishes made to order in the AM * 3 pools were 97C temp, so not refreshing * Night entertainment ended at 11 pm unless you took trolley to Hacienda part where party continued until 2 am * Paid great price in Sept. 2023, about 1/2 price from winter, so glad I only paid what I did! From the bus ride, to trolley to beach, to average food....would not return.