Overview
Ventus at Marina El Cid Spa & Beach Resort is the next generation of the El Cid Family of resorts, offering exceptional service and singular attention to detail in a luxury setting promising the perfect vacation escape. Experience breathtaking surroundings, elegantly styled rooms and world class cuisine that makes for an unforgettable getaway.
Indulge yourself with oceanfront accommodations and Platinum Club Level service including personalized check-in, private butler, special in-room amenities and use of an exclusive lounge with VIP services.
Resort fees include
- Basic Wi-Fi for 2 devices per room
- Late check-out for 2 hours after the check-out time (upon availability)
- Transportation between Hotel Marina El Cid Spa & Beach Resort, Ventus at Marina El Cid Spa & Beach Resort and Ventus Ha at Marina El Cid Spa & Beach Resort
- Access to the gym
- Concierge services
- Resort Credits for Spa Treatments and Products, Romantic Dinner, Marina Services, Retail Outlets, Pronatours Excursions, Day Pass and Room Upgrades.
- Credit amounts are neither transferable nor refundable, cannot be redeemed for cash and only one credit can be used per every purchase. Not valid in conjunction with any other promotions or discounts. The Hotel's Terms and Conditions apply and are subject to change.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
15 h
Check out
12 h
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, and 1 murphy bed
- Pool view
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed
- Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
- 1 king bed, and 1 murphy bed
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with shower only
- Pillow menu
- Smoke-free
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
Platinum Club amenities include:
- Guaranteed Ocean View accommodations
- Top-of-the-line extra comfort beds and linens
- Dedicated check-in and checkout areas
- Reservation of palapa huts on the beach
- Butler service
- Pillow menu
- Welcome fruit basket & wine bottle
- Late checkout (3:00 PM), subject to availability
- Turn down service
- Petit Four upon arrival
- Room aroma menu
- Bathrobes and slippers
- Umbrella
- Beach bag
- Scale
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)
- 2 double beds, and 1 murphy bed
- Pool view
- No more than 5 guests in the room
- 2 double beds, and 1 murphy bed
- Pool view
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Ocean view or Oceanfront
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view or Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Pillow menu
- Smoke-free
- Aromatherapy menu
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
Platinum Club amenities include:
- Guaranteed Ocean View accommodations
- Top-of-the-line extra comfort beds and linens
- Dedicated check-in and checkout areas
- Reservation of palapa huts on the beach
- Butler service
- Pillow menu
- Welcome fruit basket & wine bottle
- Late checkout (3:00 PM), subject to availability
- Turn down service
- Petit Four upon arrival
- Room aroma menu
- Bathrobes and slippers
- Umbrella
- Beach bag
- Scale
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)
- 1 king bed, and 1 murphy bed
- Ocean view or Oceanfront
- No more than 5 guests in the room
- 1 king bed, and 1 murphy bed
- Ocean view or Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- Dining room
- Living room
- Smoke-free
- Two bathrooms
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
Platinum Club amenities include:
- Guaranteed Ocean View accommodations
- Top-of-the-line extra comfort beds and linens
- Dedicated check-in and checkout areas
- Reservation of palapa huts on the beach
- Butler service
- Pillow menu
- Welcome fruit basket & wine bottle
- Late checkout (3:00 PM), subject to availability
- Turn down service
- Petit Four upon arrival
- Room aroma menu
- Bathrobes and slippers
- Umbrella
- Beach bag
- Scale
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)
- 1 king bed, and 1 murphy bed
- Ocean view or Oceanfront
- No more than 5 guests in the room
- 1 king bed, and 1 murphy bed
- Ocean view or Oceanfront
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- Dining room
- Living room
- Smoke-free
- Two Bathrooms
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
Platinum Club amenities include:
- Guaranteed Ocean View accommodations
- Top-of-the-line extra comfort beds and linens
- Dedicated check-in and checkout areas
- Reservation of palapa huts on the beach
- Butler service
- Pillow menu
- Welcome fruit basket & wine bottle
- Late checkout (3:00 PM), subject to availability
- Turn down service
- Petit Four upon arrival
- Room aroma menu
- Bathrobes and slippers
- Umbrella
- Beach bag
- Scale
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)
- 1 king bed, and 2 double beds
- Ocean view or Oceanfront
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Ocean view or Oceanfront
- Minimum 1 adult, maximum 6 adults
- Maximum 5 children
- No more than 6 guests in the room
- Balcony
- Bathroom with shower only
- Dining room
- Living room
- Pillow menu
- Smoke-free
- Three bathrooms
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
Platinum Club amenities include:
- Guaranteed Ocean View accommodations
- Top-of-the-line extra comfort beds and linens
- Dedicated check-in and checkout areas
- Reservation of palapa huts on the beach
- Butler service
- Pillow menu
- Welcome fruit basket & wine bottle
- Late checkout (3:00 PM), subject to availability
- Turn down service
- Petit Four upon arrival
- Room aroma menu
- Bathrobes and slippers
- Umbrella
- Beach bag
- Scale
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)
- 2 king beds, and 2 double beds
- Ocean view or Oceanfront
- No more than 8 guests in the room
- 2 king beds, and 2 double beds
- Ocean view or Oceanfront
- Minimum 1 adult, maximum 8 adults
- Maximum 5 children
- No more than 8 guests in the room
- Balcony
- Bathroom with shower only
- Dining room
- Living room
- Smoke-free
- Four bathrooms
- 24 hour room service
- A/C
- Alarm clock
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Turndown service
- TV
Platinum Club amenities include:
- Guaranteed Ocean View accommodations
- Top-of-the-line extra comfort beds and linens
- Dedicated check-in and checkout areas
- Reservation of palapa huts on the beach
- Butler service
- Pillow menu
- Welcome fruit basket & wine bottle
- Late checkout (3:00 PM), subject to availability
- Turn down service
- Petit Four upon arrival
- Room aroma menu
- Bathrobes and slippers
- Umbrella
- Beach bag
- Scale
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV, newspapers and books)
Amenities
Beach
Mercado de Dolores
Front desk
Ile de France
Lobby
Main pool
Mercado de Dolores at dusk
Mercado de Dolores restaurant bar
Platinum lounge
Pool bar
Pickleball
Location
Reviews
TripAdvisor Traveler Rating
Will not be going back.
philippe_madgin (Gatineau, Quebec) on Jun 07, 2025
Reviews are highly subjective but here is mine. We stayed at this resort from June 1 to 6 (5 nights) in a junior suite overlooking the ocean and pool (building 22). Two adults no kids. Let's start with the good: The staff is very friendly and there are plenty of them. Some do not speak much English but you can always find someone to communicate with. The resort was also clean and rooms were spacious and clean. Room was cleaned daily and minibar maintained. The adult-only rooftop pool and bar at the Ventus Ha (resort next door) was a fantastic hangout. Shows were good, particularly the fire show. The bad: Do not go this resort if you are expecting a nice white sand beach and being able to swim in the ocean. When we visited, the seaweed problem was completely out of control. Their boom did nothing to prevents weeds from coming to shore, in fact, the boom combined with the two anti-erosion lines in the water was trapping the seaweed on the beach. It was not only disgusting to see but the smell was so bad, you could hardly stand on your balcony. Even more frustrating was in totally inefficient measures being deployed to clean the beach (see attached pictures). This was a major letdown. Moving on: we asked to change room because the first one, a "garden view"(block 26) was actually a "construction view" on a new building. We were charged 200US to change the room (to an identical junior suite but older), overlooking the ocean but with problem mentioned above. There was no other choice, yet the resort was at low capacity. The food: in both buffet and restaurants, the food was average (at best) and there is WAY TO MUCH fish and seafood options. Every second dish had seafood added to it, it was difficult to find a decent salad without shrimps. This was a major letdown for folks who don't savy seafood (like us). You can only reserve 2 restaurants at a time and it proved difficult to get decent dining times. Here's another one... Wifi is not included, and they almost make you buy it. For example, it is impossible to see restaurant's menu anywhere on the resort without scanning a QR code which you can only do with the paid wifi... What a complete scam that was. Would have been easy to include paper versions of the menus in the rooms, at reception or in the window of the restaurants much they purposely chose not too to upsell you the wifi package. That sums-up our experience. Thanks for reading.
Great vacation!
Gregory W on Jun 07, 2025
Beautiful resort- love all the tropical flowers and palm trees. Food was excellent at all the restaurants and service was amazing. Our butlers - Cali and Ivan texted me with information and really made our last evening special as we were celebrating my husband’s retirement (they put cake and balloons in the room).
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