TripAdvisor Traveler Rating

Renee and Kim truly embody exceptional customer service. They worked tirelessly to help extend my husband and I stay at the resort, and the entire staff’s service is genuinely top-tier.

Had a girls bday day at the soa! Shay at the front made us feel so welcomed! Anything we needed the front desk crew was there for us! My massage therapist was Todd!! He was just the absolute best!! Made me feel completely comfortable, great chit chatter, and one of the best muscle massages everr!! So relaxing and just a wonderful experience! Thanks to all! Def will return!! -Shell

We stayed for three nights earlier this month having flown in from Phoenix where we endured four days /nights torrential rain. We arrived in SanDiego to a similar weather front. Not the fault of the hotel but not what we were expecting having flown over from England so we were somewhat disappointed to be shown our room a bay view suite with the bedroom at the back. A quick trip to reception resulted in Dante offering us a suite in the tower. This was a large but very tired space . The bathroom had a sunken bath with no grips which I was unable to use. Another trip to reception the following morning to explain the situation to Mariana who immediately offered us room 613 overlooking the bay on the second floor with an ultra modern bathroom and walk in shower. This room was perfect, a beautiful balcony, lovely views and the rain stopped! Suddenly we understood the magic of Catamaran. Because of the terrible weather we spent a great deal of the afternoons in the bar where we were enormously impressed by Mack ( enzie). She was so efficient and attentive , a credit to the hotel. One of the guys was also great but we didn’t catch his name. My one criticism is of the lady on the restaurant desk in the corridor. On our arrival we asked the barman if we could take our drinks outside to drink on the patio , he directed us to her to ask. Outside there were numerous empty tables and some inviting fire pits. We asked if we could sit there and she replied she wasn’t sure and to come back in twenty minutes. !!!! Not the warm and welcoming American hospitality we’re used to experiencing. To be honest, we ignored her and went outside anyway. We would definitely recommend this hotel ,

Last time I stayed here, I was extremely disappointed by room quality. It appears they have fixed that (as they said they would). Work gave me this as an option and after hearing good things from coworkers, I gave it another shot. I’m glad to update my previous review.

I was looking for the perfect spot to propose to my girlfriend but had little luck. A friend suggested to try the Catamaran and put me in contact with Assistant F&B Director Christian Pichardo. Within a matter of minutes he had devised the perfect plan. Our night began with an amazing Chef’s Table experience by the water. It was an incredible experience as my future fiancée and I tried each of the five courses paired with cocktails. We don’t drink alcohol and we had hoped to just drink water, but they actually crafted mocktails just for us! As we had our dinner, Mr. Pichardo met with my vendor to set up the proposal on the opposite end of where our dinner was. The General Manager, Jayne Aston also stopped by to say hello during our dinner. This was a nice touch. Executive Chef Bryan Stuppy did a fabulous job explaining the courses as did the beverage manager explaining the cocktails. Mr. Pichardo and his team met with me the day before the proposal and helped me fine tune the details and to plan the perfect proposal. As our dinner came to a close he offered me a personal tour of the event space as he knew that was my background. He led my girlfriend and I to the top of the stairs of one of their ballrooms and left us there so that I could walk down the stairs with my girlfriend. As we walked down the stairs we walked into huge “Marry Me” letters and a candles set by the hotel along with rose petals leading the path to my proposal spot. I got on one knee as our song played in the hotels sound system and after my fiancée said yes, we were met by none other than Mr. Pichardo himself and two glasses of champagne to celebrate our moment. I couldn’t have planned this moment any better. The Food and Beverage staff at the Catamaran led by Mr. Pichardo outside themselves and allowed my fiancée and I to have the proposal of our dreams. I could not have done this without their support. This place is amazing! Every step was magical and was an amazing display of customer service. I have no words to express my gratitude. But this place embodies customer service and guest satisfaction like I’ve hardly ever experienced before. This will forever be a special place in our hearts.