TripAdvisor Traveler Rating

Fantastic experience starting with Joanna at the front desk. She was friendly, helpful, informative, and an absolute delight. Beautiful room in a beautiful neighborhood of San Diego. Loved everything about my stay, especially the friendly and helpful staff.

Renee and Kim truly embody exceptional customer service. They worked tirelessly to help extend my husband and I stay at the resort, and the entire staff’s service is genuinely top-tier.

Had a girls bday day at the soa! Shay at the front made us feel so welcomed! Anything we needed the front desk crew was there for us! My massage therapist was Todd!! He was just the absolute best!! Made me feel completely comfortable, great chit chatter, and one of the best muscle massages everr!! So relaxing and just a wonderful experience! Thanks to all! Def will return!! -Shell

We stayed for three nights earlier this month having flown in from Phoenix where we endured four days /nights torrential rain. We arrived in SanDiego to a similar weather front. Not the fault of the hotel but not what we were expecting having flown over from England so we were somewhat disappointed to be shown our room a bay view suite with the bedroom at the back. A quick trip to reception resulted in Dante offering us a suite in the tower. This was a large but very tired space . The bathroom had a sunken bath with no grips which I was unable to use. Another trip to reception the following morning to explain the situation to Mariana who immediately offered us room 613 overlooking the bay on the second floor with an ultra modern bathroom and walk in shower. This room was perfect, a beautiful balcony, lovely views and the rain stopped! Suddenly we understood the magic of Catamaran. Because of the terrible weather we spent a great deal of the afternoons in the bar where we were enormously impressed by Mack ( enzie). She was so efficient and attentive , a credit to the hotel. One of the guys was also great but we didn’t catch his name. My one criticism is of the lady on the restaurant desk in the corridor. On our arrival we asked the barman if we could take our drinks outside to drink on the patio , he directed us to her to ask. Outside there were numerous empty tables and some inviting fire pits. We asked if we could sit there and she replied she wasn’t sure and to come back in twenty minutes. !!!! Not the warm and welcoming American hospitality we’re used to experiencing. To be honest, we ignored her and went outside anyway. We would definitely recommend this hotel ,

Last time I stayed here, I was extremely disappointed by room quality. It appears they have fixed that (as they said they would). Work gave me this as an option and after hearing good things from coworkers, I gave it another shot. I’m glad to update my previous review.