TripAdvisor Traveler Rating

The property was really nice. The room however is what made the rating 3. Uncomfortable and the ceiling was breaking off all over everything, room smelled musty, old

Our experience here was not what I had hoped. Upon check-in, our room was very dated and had several issues. Both patio doors were off the tracks, the pull-out bed was broken, the air conditioner blew out black particles that landed on the bedding, and the windows were full of handprints. Upon bringing this to the manager's attention (after waiting 1.5 days for a call back from him, we went to the front desk and wouldn't leave until they spoke to us. We were told we can switch rooms, but not to the same room time, which did not work for our family. Additionally, they did not make any attempt to come and fix any of the issues we brought to their attention. I was told I would receive a credit back on my card for the resort fees due to the inconvenience, and that did not happen. Additionally, I had to dispute the charge with my credit card company as they also did not refund the $100 a night deposit they collected. Overall, very disappointing given the amount of money paid per night.

Great location- not terribly far from the airport, and a reasonable distance to places like La Jolla and the zoo. Service was decent. We didn’t have housekeeping on day 1 and they gave us only one coffee cup. The balcony door kept sticking horribly and the kitchen sink backed up even though we didn’t do anything to cause it. The restaurant was excellent service (BUT VERY EXPENSIVE!) and when we asked someone for more towels we were able to get them. Check in was fast and friendly. I would say the decor is in need of updating. My son says “it’s stuck in the 90s.” While I can appreciate they’re going for a Polynesian look, it’s really a lot of faux bamboo and wood accents and outdated design. Also- and I can’t stress this enough- MORE OUTLETS AND USB PLUGS! There were hardly any and that didn’t cut it for our party of 3 that had charging needs. Although dated, everything was very clean. Rated a 4 because of expense versus the issues we did experience- not a perfect score but would not hesitate to recommend it.

Betty in reservations absolutely made our trip! She was so accommodating with all of our changes we had to make. She was patient and kind and exactly how everyone should be working in customer service. 10/10 for betty thank you for a beautiful stay in a beautiful place!!! :)

Just said for two nights, post cruise before flying home. We have stayed at the Catamaran before, but not for for about twenty years. A few days before arriving my husband read some reviews on Trip Advisor complaining that the rooms were old and tired and to ask for a refurbished room. We emailed the hotel and we did asked and they came back confirming that we would get one. We arrived early and the room wasn’t ready so they stored our luggage and when we returned our room was ready and the bellman brought it to our room. The room was large and very clean with everything we needed, with a lovely garden view. Not ultra modern and a little dark but very comfortable. The staff are all very helpful and anything we asked for was brought to us within minutes. It was lovely returning here again after so many years to see the exotic birds are still there and the gardens are still as beautiful as ever. We left with lovely memories of the Catamaran.