TripAdvisor Traveler Rating

My family of 11 got 5 rooms for a week for Thanksgiving. We spent about $7000 on rooms. We then spent another $2000 on their incredibly overpriced breakfast at the hotel. There were some serious problems with my room but I just wanted to enjoy my stay rather than go constantly to the front desk to complain. But now, I've had it! This place has got some bots doing reviews I think. The grounds were nice and well kept, I will give them that. Also, the arcade for kids was nice, though it got pretty disgusting by about mid-day as nobody every cleaned it. Here's the real down side: All floors are all carpeted. Sorry, that is disgusting in this day and age of disease and bacteria. Carpet was older and had a musty smell in the room. Carpets hold all sorts of nasty things in them from previous guests. We had a cockroach in sink. Found gum on carpets. Not hot water available til 10am. There was no ice in ice machine after 9 pm. Blood spots on pillow cases. Weird gunk on sheets. Our tub drain failed (which we needed for kids bath). The tower elevator broke leaving one elevator for like 200 rooms. These are all little things mostly but what bothered me the most is when I asked for a late checkout. Just an hour late (noon rather than eleven). The absolute power tripping menace at the front desk (Randy ) was not only grossly uncooperative, he was actually hostile. I told him that we had spent thousands of dollars on multiple rooms for a week plus the restaurant and all I wanted was a ONE HOUR LATER CHECKOUT. That's not unreasonable. I did not curse at him. I did not belittle him. After everything we went through, a noon checkout was all I wanted. But, no, You would think I was asking for his DNA or his bank account info or something. What an absolute joke! My family was very upset the hotel couldn't accomodate a simple one hour late checkout on one of their rooms. I suggested that we all checkout exactly at 11am but we didn't want to sink to their level. Here's some fotos too so you know I'm not lying.... PEACE OUT.

I kicked off my annual Travel Season once again at the Catamaran Hotel and Spa. As ALWAYS,I was not disappointed. The Location in Pacific Beach is perfect for viewing,surfing,walking or swimming in the Pacific. Mission Bay is adjacent to the Grounds with many water sports and Activities. Many of the Rooms have been completely redone and I would suppose,at great expense.Service is ALWAYS impeccable and I usually have many names to place of the people that have made my stays memorable over the many years that I have been staying here. first off: Hitomi Kato{Assistant Front Desk Manager},she ALWAYS ensures a FANTASTIC Stay,Director of Guest Services: Scott Hartman. Assistant Front Desk Manager: Cynthia{congratulations on your promotion!}Front Desk Supervisors: Angie and Randy and Leslie.Joanne,Kimberly,Layne,Javier,Dante and Mayra. The Concierge and Bell Desk: Greg,Mick,Barrett,Ian and Zack,as well as Valets' Edgar,Pascual,Alan,Bryan and Aaron. Security Officers who keep us secure and safe: Ray,Antonio,Joseph,Jose,Mel,Alex,Tony and Aaron. I wish to acknowledge Groundskeepers John Rice,Doug and Juan.And of Course,Diante in Reservations. These people and MANY more always ensure a great stay. Thank You all!

Renee helped me book a vacation journey in December. She was extremely resourceful and professional. It was such a pleasure working with her. I would certainly recommend her to other clients. Thank you for such a seamless interaction. I would seek her out again.

Sarah client service is top notch she made my planing for the staff team building day so so smooth Sarah is that person that you can count on during highs and lows I feel blessed to have worked with her The staff said the best facility with so many options they have been to

We just booked a week at the Catamaran Hotel in San Diego to celebrate my fathers 90th birthday. I needed extra help with the reservation and Diante in reservations did an excellent job of helping me! We are looking forward to 'walking down memory lane" to revisit homes we grew up in and many other wonderful places near this wonderful hotel!