TripAdvisor Traveler Rating

We stayed at The Westin St. Francis San Francisco for six weeks while our home was being repaired because of water damage. This hotel was a wonderful place to stay during a difficult time for us. From the beginning, the hotel staff made us feel welcome and cared for. The hotel staff we encountered were friendly, accommodating, and professional, which made a long stay feel comfortable and pleasant. We were there during the Christmas holiday season, and the hotel was beautifully decorated and festive. The Concierge team including Anthony, David, Glenn, and Jeff, were outstanding. They were always helpful, knowledgeable, and eager to assist with recommendations and questions. At the front desk, Azucena stood out for her friendly and pleasant presence. And Front Desk Manager Andrew helped us move into a larger Junior Suite with a better view of Union Square, which made for a better living experience during an extended stay. We are also grateful to Jonathan Voss, Director of Front Office, for allowing us to remain in the same room when we needed to extend our stay by an additional day, which was very convenient. The Bonvoy Lounge was a daily highlight for us. Nicole, Maria, Jenny, Uyen, Yao, Christian, and Peter took great care of us every morning at breakfast and in the evenings for snacks. They were always warm, friendly, and attentive, and made the lounge a welcoming place. Overall, The Westin St. Francis was a wonderful place to stay, with friendly and professional staff. The kindness and professionalism of the staff made a challenging situation the best it could be. We highly recommend this hotel, especially for extended stays.

This was our first trip back to SF since COVID. This used to be our favorite city to visit. We used to visit 2 to 3 times a year. Our favorite hotel was the St Francis. We decided to stay here again and was not disappointed. Service still exceptional. Love the renovation to the lobby with the new bar. I'd like to thank Luis at the front desk and Jeff Aquino at the concierge desk for their exceptional service and for being so friendly and welcoming. Will definitely be back. Aloha, Glen Moribe

The staff at the hotel are excellent. Special shout out to Jeff Aquino who always had a smile on his face and super friendly each morning at the concierge desk. He treated me like I was special.

PROs: the personnel is always kind. The Club is fantastic, in my opinion, from decor to service. The museum displays are a treat for grand tourers. Very fine rooms in the old towers - the showers are something special. A QUESTION MARK: new lobby, was it the right decision? There was a wonderful, yet unutilized entrance room, facing Union square. There was a bar on its right side and a room for private meetings a few steps up on the left side. The bar is gone and they created a squared-shaped bar in the center of the room, placing plants, sofas and tables all around. The right wall has become a window with backlight. The style is a sort of blend of Art Deco and Frank Lloyd Wright prairie's period glass windows. It blends wonderfully with the whole building, although one could object, it's putting Art Deco-inspired decor in a New-Classical house. PROs: beside providing revenues, it has accomplished two main functions, in my opinion: 1. it has upgraded the Westin St. Francis: more lively, more upscale, more old fashion, high class living vibes than before. 2. it has transformed an unutilized space (sort of, because walking in a spacy, classy hall adds to the experience anyway) in a must-see. CONs: 1. Personal taste: I hate sitting at a bar and seeing everything that is underneath the bar, on the side that's opposite to where I sit. Admiring an ambiance full of dressed- up people and dishwashers or used plates is just not my idea of fine dining. 2. there's no more fancy entrance to the Westin St. Francis, if the bar is operating. You're directed to a tiny door, lousy corridor, 2-3 stars entrance. It drags from the experience and it creates a major inconsistency with the upgrading of the hotel that is offered by the renovation. Can't imagine an easy fix.

As we approached the desk, Jeff immediately smiled and made us feel welcomed. Thereafter he was very attentive to our request. He went above and beyond answering our visitors questions made the effort to make sure we were aware of the generous perks offered by the hotel. As senior women, we are often dismissed. He was not one of those. He was very patient, attentive and informative. We felt him a very caring individual. You are fortunate to have him as an employee!