TripAdvisor Traveler Rating

We walked into the lobby to find a floral wonderland! Walking through blossoming trees and arches of cascading flowers added to the timeless beauty of the Westin Saint Francis. The staff is so positive and welcoming. The valet, registration staff waiters, and housekeeping each made us feel welcome and offered to make our stay a great one. As platinum members we were offered an upgrade. The hotel fee includes a $20 food credit and water bottles that can be filled at gourmet water machines. Our room was a junior king. Suite in the landmark building with a full view of Union Square. The room has all the comfort you’d expect staying at the Westin hotel and the room offers historical atmosphere while being up to date with design. Breakfast in the Club Lounge was one of the best we have experienced in a lovely room. Great variety of offerings both hot and cold, in keeping with Westin’s wellness approach. Very fresh. We could not have been more delighted with our stay here!

Nice rooms, best part was meeting Jeff. He was friendly and went out of his way to get info I needed. Best service ever. My son and I were there for the Super bowl. We came from Wyoming and did not the area. He was a Great help! Bert & Susie

Spent 3 nights here, staff were so friendly and helpful. We arrived close to midnight and the front desk agent was nice and she explained everything about the hotel. We had a king room union sqare view and it was very nice. You can tell its an old building, but its very modern and updated. Loved the chandelier in the room, big closet, bathroom is a little tight if 2 people were trying to get ready at the same time. We had access to the lounge and it was great, the lounge staff were always greeting us and quick to refill and clean up. We loved the breakfast options, french toast or pancakes, scrambled eggs or fritata, sausage or bacon. Juices, coffee and tea. Plenty of seating. We mostly used uber to get around which was always under 10 mins of a wait. Cable car stop is also by the hotel which was convenient. We also had dinner at the Bourbon Steak Restaurant which is at the hotel and it was nice to just take our time. Restaurant is also amazing! Overall, highly recommend and would stay again. Pretty safe to walk around daytime, but always be cautious around.

Top hotel, in great location, rooms super lovely with the Westin Heavenly beds - best hotel beds! From check-in with Elaine - who was super lovely, guiding me through all the perks and benefits which include $10 Uber voucher per day to Jeff at the conceirge who is super great at guiding through what to do / where and helping with just about anything full of energy and consideration great service one comment is that sometimes staff seem to be in the back more than they are front of house, and waiting time can be slow, not sure what they all do in the back for 5-10 minutes and take breaks at same time but it does impact service - just an observation!

We had the best time!!! We stayed in the original hotel (not the towers), which made the stay so perfect and historical. Our room had a view of Union Square which was perfect. Hotel has always been a favorite of mine, and one my late grandfather would always choose when on business trips to SF. The room was spacious and nice. Room could use a touch up with paint on the walls trim and areas of the bathroom/bathroom door that had wear n tear and visible damage. But otherwise, simply ideal for me. Will be back. My kids loved it too, esp exploring the hotel grounds, dining at the steakhouse, and everything that makes this place majestic, historical and elegant.