TripAdvisor Traveler Rating

My girlfriend and I really enjoyed our stay at the Westin St. Francis, and I especially want to thank Jose for taking such good care of us. Jose was incredibly patient, kind, and knowledgeable. I’ve stayed at quite a few Marriott hotels, but it’s people like Jose who make a hotel worth coming back to. I’d happily choose this Westin again for my next business trip, even over the Palace Hotel nearby. Thank you again Jose! We really appreciate you and hope to see you next time!

Lovely stay at this fantastic hotel, really comfortable rooms / beds. Very clean throughout and friendly staff. Great location and the resort fee that you pay can also be used to spend on food and drink at the hotel up to $20 per room per night. If we had to be critical, the hotel rooms are very old fashioned and need updating, I can see some communal areas have been updated but the rooms have not. Would recommend!

Very Disappointing experience. Arrived late Friday where there were 2 massive lines to check in and one very combative clerk. Got absolutely no recognition of platinum status and the clerk Rasneh wanted to have an argument with everyone rather than simply checking us in and letting us have a key. Really disturbing experience. The desk was clearly understaffed for the # of events occurring, but thats no excuse for being extremely rude, dismissive and downright disrespectful to guests. By the way I am over 70.

Love this place - we always stay here. The staff is the best- Anthony the concierge is king! We love him! So helpful and kind. This is our home away from home..:would love here if I could!

Property is good but room WiFi followed by worst customer service ruined my business trip. I had to step out and take Uber to go office to complete business and end up with bad client experience. I called customer service and they connected to wifi provider, took all details about room and disconnected phone after any follow up. Being gold Bonvoy member this was the worst experience I have gone through a luxury hotel. I can send all details if you provide how to connect.