TripAdvisor Traveler Rating

Top hotel, in great location, rooms super lovely with the Westin Heavenly beds - best hotel beds! From check-in with Elaine - who was super lovely, guiding me through all the perks and benefits which include $10 Uber voucher per day to Jeff at the conceirge who is super great at guiding through what to do / where and helping with just about anything full of energy and consideration great service one comment is that sometimes staff seem to be in the back more than they are front of house, and waiting time can be slow, not sure what they all do in the back for 5-10 minutes and take breaks at same time but it does impact service - just an observation!

We had the best time!!! We stayed in the original hotel (not the towers), which made the stay so perfect and historical. Our room had a view of Union Square which was perfect. Hotel has always been a favorite of mine, and one my late grandfather would always choose when on business trips to SF. The room was spacious and nice. Room could use a touch up with paint on the walls trim and areas of the bathroom/bathroom door that had wear n tear and visible damage. But otherwise, simply ideal for me. Will be back. My kids loved it too, esp exploring the hotel grounds, dining at the steakhouse, and everything that makes this place majestic, historical and elegant.

I was at this hotel with a group for the Super Bowl. So as you can imagine, it was incredibly busy with tons of people moving throughout the property all the time. However, even with all the hustle and bustle, Jeff Aquino made it a point of learning my name, offering great service and referring to me by name every time he saw me. This kind of service is incredibly valuable when you can very easily be lost in the crown, and I appreciate Jeff for helping to make this a special stay.

Amazing stay at the Westin. Great location, immaculate room and most notably amazing staff. Please swing by the concierge desk where Jeff is wonderful and happy to help you. :)

Go see Jeff Aquino at the concierge desk. He will treat you like family and help you with any of your needs. A great rep for the Westin St. Francis.