Overview
The Bay Gardens Hotel is St. Lucia's Premier multi-award winning 87 room hotel, with an unparalleled reputation for comfortable, affordable accommodations and truly Caribbean cuisine. Nestled in the heart of St. Lucia's entertainment and recreation center, Rodney Bay Village, Bay Gardens Hotel provides the ideal vacation experience for the business or leisure traveler.
Full access to Bay Gardens Beach Resort & Spa, Bay Gardens Inn and Bay Gardens Marina Haven amenities which is accessible via a complimentary shuttle bus.
Guests will receive unlimited access to Splash Island Water Park; the largest floating waterpark in the Eastern Caribbean.
Other fees include
- Saint Lucia Tourist Accommodation Fee
- $3.00 USD per adult/per night (includes taxes) and $1.50 USD per teen (12-17)/per night
Check in
4 p.m.
Check out
11 a.m.
Rooms
79
Inclusions
- Daily activities
- Round-trip airport transfers
- Non-motorized watersports
- All taxes
Rooms
- 1 king bed, or 2 single beds
- Garden / Pool view
- No more than 2 guests in the room
- 1 king bed, or 2 single beds
- Garden / Pool view
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- Mini fridge
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Phone
- Rollaway bed (on request)
- TV
- 1 king bed, or 1 queen bed
- No more than 4 guests in the room
- 1 king bed, or 1 queen bed
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Mini fridge
- Seating area (some may have a sofa bed)
- Balcony or Terrace
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Phone
- Rollaway bed (on request)
- TV
Amenities
Spices restaurant
Front entrance
Splash water park overhead view
Splash drone crowd aerial view
Splash water park aerial view
Splash drone crowd
Pool area
Pool
Splash water park
Location
Reviews
TripAdvisor Traveler Rating
Not an All Inclusive Hotel - this hotel is not close to the beach - Disappointing.
343bq (United Kingdom) on Jun 05, 2025
I made a booking for this holiday in January 2025 and when I booked, I booked their All-Inclusive option. As far as I am aware and as far as I have experienced to-date, All Inclusive means that there will be food, snacks and beverages available throughout the day, not a set menu for lunch and dinner. This is what I got; lunch and dinner from set menus and if I wanted to have a steak at dinner, I would have been charged extra, which is diabolical. However, it was not as diabolical as bottled water not being free. I would like to ask, how can I drink rum and other alcohol drinks for free all day, along with other drinks, yet, the only water available was either from a filter machine or I was charged for bottled water? The day we arrived, at our first stop, the driver’s brakes failed and he crashed twice. First, he crashed into a wall, then he crashed into another vehicle in front of him. It was clear that his bus was not fit for purpose, yet our lives were put at risk, unknowingly. I reported the incident to the front desk upon arrival, as did the other passengers. Nothing was said or done after this. At the point of check in, the receptionist was only concerned with charging me an additional £174.00 for local taxes In her haste, she failed to give me the vouchers to which I was entitled to dine at the beach restaurant. I was only given my vouchers towards the end of my holiday, which were no good as I was not going to be at the other hotel and I had already spent money buying food whilst I was there, which was unnecessary. After two days, I enquired how much it would cost to upgrade to the other hotel. They weren't very helpful and told me to ring the concierge, which I did do. The call went straight to the front reception desk, where I had just spoken to staff for them to tell me that the concierge is closed at the weekends and that I should call back on Monday. Please note that this hotel is not by the beach. There is a shuttle bus service which runs every hour too and fro. Alternatively, it is a 15-20 minute walk to their other beach hotel, which is a lot nicer. Bedroom: Was relatively clean. It was cleaned daily, but had a cockroach problem, which I reported several times. I informed the front desk that several cockroaches were coming in as there was a big gap on the door and there was no grill / brush at the bottom (pictures attached). I was told that it would be fitted, it was not. I had to go back the next day to insist on it being done. No drinks in the fridge in the bedroom. Restaurant / Staff: The food was not unlimited and even when there was a buffet, it was still limited. 8/10 times, food served to me was cold or lukewarm. I make it a habit to never send food back to the kitchen. No snacks throughout the day, only crisps or some stuff in a locked fridge which you had to pay for. There was a female chef making eggs in the morning and she was able to serve at least 3 or 4 people and there was never a queue with her. However, when the male chef was there, he was ridiculously slow and he only had the capacity to serve one person at a time, which resulted in him building up a queue. I had to ask a member of staff if there was somebody who was able to assist him as the queue was almost 6-deep. The food was actually the worst food I have ever had on a Caribbean island. It was bland, lacked flavour and it was always the same fish daily. It was clear that they are catering to British and American tourists. To add insult, they serve gourmet sized portions, which was not satisfactory. The majority of the staff were friendly and polite, to name a few who spoke with me, Harmony, Mandy, Quincey, Lee-Anne, Kelsey, Nildra and Adele There was a day I requested to have a packed lunch and gave the required amount of notice. When I went to collect it, it was not ready and the receptionist didn’t know anything about it. This was not the first or last time I had communicated with reception for them to fail to act on what was agreed. I was due to leave the hotel and the receptionist had to rush to the kitchen to have the 2 lunches made. There was a time when the shuttle bus times changed. When I asked why, I was told the next bus would be with us shortly. I know what shortly means in the Caribbean and asked for clarification. It was not forthcoming, neither was the bus. When I queried the food vouchers again, I was told that it was a miscommunication, which was not true. I explained that I had asked specifically and was told no, that I was not entitled to them. I emailed management to request a refund of some of my money, I’m still waiting for a response. Several times I was seated at tables which were not dressed or prepared for meals. Building: The building is old and dated and could do with modernising. There is absolutely nothing to do there during the day. The weights room had no weights, just a machine which was not safely secured. The WIFI is pretty much non-existent in the bedrooms. I had to sit in the reception area to get a connection. Overall, I would not recommend this hotel to anybody. I would never stay there again at a cost to myself. The bar area was dirty and the blenders and glasses were not always washed properly. I feel cheated by both British Airways and Bay Garden’s Hotel. It was clear that the reception staff were not clued up on what they should have been doing at check in and they failed to communicate with other teams. This was my first trip to St Lucia and it was marred by this poor experience. I didn’t like the fact that they tried to sell me a time share and got upset when I declined. But of course, I would go back to St Lucia.
Comfortable and accommodating
jwilliams154 (Bridgetown, Barbados) on Jun 02, 2025
Room was clean and comfortable. Air Conditioning worked along with all the other appliances and the beds were made every day. Good Job! Unfortunately, did not get the time to experience any of the other amenities but wish to do so on future visits.
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