Hotel

Bay Gardens Hotel

Gros Islet 3.0

Overview

The Bay Gardens Hotel is St. Lucia's Premier multi-award winning 87 room hotel, with an unparalleled reputation for comfortable, affordable accommodations and truly Caribbean cuisine. Nestled in the heart of St. Lucia's entertainment and recreation center, Rodney Bay Village, Bay Gardens Hotel provides the ideal vacation experience for the business or leisure traveler.

Added value

Full access to Bay Gardens Beach Resort & Spa, Bay Gardens Inn and Bay Gardens Marina Haven amenities which is accessible via a complimentary shuttle bus.

Guests will receive unlimited access to Splash Island Water Park; the largest floating waterpark in the Eastern Caribbean.

Resort Fees: 10 usd per room/per night (plus tax) Paid directly to the hotel.
Other Fees: Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

79

Rooms

Standard Garden / Pool View
  • 1 king bed, or 2 single beds
  • Garden / Pool view
  • No more than 2 guests in the room
Standard Garden / Pool View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request)
  • TV

Junior Executive Suite
  • 1 king bed, or 1 queen bed
  • No more than 4 guests in the room
Junior Executive Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Phone
  • Rollaway bed (on request)
  • TV

Amenities


Location

Address
Reduit Beach, Rodney Bay Village, Gros Islet, Saint Lucia
66 km from UVF airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Great service!

Markkela (South Slocan, Canada) on May 26, 2024

We really liked this hotel! The rooms are comfy, the 3 pools were clean. The staff was very welcoming and kind. The food at the restaurant was very good and the waitresses were efficient and attentive. As guests of the hotel we had access to the Splash mountain at the Resort! We had a blast! They offer shuttles between the hotel and Resort all day. The concierge was very helpful with taxi booking, tour pick up, etc., he was on it!. We recommend this place.

TripAdvisor users rated this property 1 out of 5

Terrible service and lots of cockroaches.

576hein on May 25, 2024

Terrible service. Booked for two. A month before the trip, called and email to modify the stay. My calls were not answered. My email was not answered. I followed up with the email. I got a response that said I could edit online. Online editing showed that if I edited my stay, I would be charged at a new, higher rate. My reservation was all inclusive for two adults. When I arrived, I observed how this resort treats its guests. When I checked in, they told me I could not use the second all-inclusive wrist band which was in my paid reservation. Since my friends and I planned this trip, I had hoped to let one of them use my 2nd all-inclusive wristband—I had paid for it after all. The hotel staff would not allow my friend-who was also a guest use that wristband. The all inclusive included two spa treatments at a spa at a different resort. I had an email that said, schedule before you arrive, as they book up. I called the spa two days before I arrived. They didn’t answer the first few calls, but I finally got through. I explained when I was coming, which hotel I was staying at, and my all-inclusive status. I asked what treatments I could have with my all inclusive. I chose a pedicure and back massage from the options she told me. When I arrived for my treatments, the spa cashier asked for my spa vouchers. I didn’t receive spa vouchers when I checked in and did not know what she was talking about. She called my hotel and spoke with them then charged me $75 usd. When I returned to the hotel, I asked for a refund as they had not given me the vouchers at check in, nor informed me of the process at check in. The hotel staff informed me that the pedicure was not an option the voucher would cover and that $75usd was the price of only the pedicure (which was just nail polish—nothing fancy). I told the staff the situation, but, they were unmoved—no refund. The staff are unhelpful at best. My friends and I would politely approach asking for information. The staff would stare and eyeroll us constantly. We felt as if we were a bother and a burden to them. We often waited long periods of time before we were waited on at the restaurant or bar. One staff member was partivularly rude throughout our stay, Shanese. She worked at the front desk. One stay-related question we asked her, she simply rolled her eyes and stated, “I don’t know.” And that was the end of the interaction. After a few moments, we asked if she could check for an answer, to which she again rolled her eyes and gave us a look of exasperation. She finally called someone for an answer. We are able to use the beach at another hotel. When you check in, they five you a token for a towel and explain if you lose it there is a fee. They also explain, if they are out of towels and you want to go to the beach, you can use your token at the beach. However, when I took my token to the beach, the towel person told me that is not the case. So, that was another hassle. Also in the all inclusive, there is the “Dine Around Town” program where you are able to eat at some local restaurants. Again, I was not informed of the process of this when I arrived. A few days later, I asked someone at the beach hotel what our options were, and he informed me that I would need to ask my hotel’s front desk about it. When we did, it was a major hassle. The receptionist, once again, said she didn’t know. When we pressed her to find out the whole interaction lasted about 20 min. Finally, she gave us a print out of restaurants but informed us that one of the listed places was no longer in the program. A couple days later, we called down to reception to try the program. It was another hassle. The front desk had to have a manager sign, and there was no one around.l to sign. Finally, we were able to get a reservation, which the staff had to call for—this process was also not explained at check in. They gave us a very late reservation and when we asked for an earlier one, it was another hassle. We were finally able to use the voucher, and the food at the local restaurant was quite good. Blue paint from the smaller, middle pool came off on our bathing suits which are not ruined as the paint won’t come off with washing. Cockroaches and ants in my room was a constant. I did not have any food in my room, but there were ants in the bed which was firm to the extreme. A couple days into my stay, I showed Alicia the operations manager photos of the cockroaches. She said she would have the room cleaned again. She did not offer to move rooms. The room was clean, I’m not sure how cleaning, again, would help. It didn’t. The insects were constant. The door, when shut, showed daylight where the door met the the jamb. Insects came and went as they pleased. The three onsite pools are very small. The food was edible, but nothing great. Really, if the service hadn’t been so horrible, I might not leave a review at all. The karaoke keeps anyone in a room around the pool awake until very late. A room by the road has terrible traffic noise by which I mean you can hear the music people are playing in their vehicles. Overall we had bad service, everything was a hassle, we were made to feel bothersome. Such a terrible experience. I don’t want to return to St. Lucia because of this experience. Bad, bad, bad.

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