TripAdvisor Traveler Rating

This was an amazing place to stay if you like good customer service, friendly staff, excellent accommodations and a variety of water options..i.e.popls. This is BEFORE you get to the beautiful beach where loungers, towels and umbrellas are INCLUDED. I highly recommend this resort!!!

For those who looking for a clean place, well maintenance, no big luxury and steps from the beach at affordable or less absurd prices, you found it! The hotel staff are very nice, helpful, nothing to complain. The restaurant was very good, the price is normal for the hotel, the pools are small, but they aren't crowded.there no elevator, what was ok for me even at 3th floor. They leaved the luggage for me at room and climb some steps is good for health.

What luxury hotel doesn’t have decent WiFi? They couldn’t fix the WiFi after 4 days of trying. Go to a real luxury resort. Skip this one

We are extremely disappointed with our experience booking a stay at the Royal West Indies Resort. The room setup was significantly different from what was described and expected at the time of booking. Key details that would have made a major impact on our decision-especially since we are traveling with elderly parents-were not disclosed beforehand. The room configuration poses serious concerns for our family’s comfort and safety. I reached out to the resort more than four months in advance of our scheduled holiday stay to kindly request a refund or accommodation change, only to be told by the manager, ______________, that despite expecting to be fully booked during the holidays and likely being able to rebook our room, they still refused to offer any flexibility or assistance. Given the resort’s unwillingness to work with us despite having ample notice and a valid reason, we feel completely let down. This experience has left a bad impression, and based on how our situation was handled, we cannot in good faith recommend this resort to anyone-especially those traveling with families or loved ones with special needs.

My husband and I were guests for a week. From the time we stepped on the property we were treated as if we had billionaires status. Our keys were ready, bags were taken with a smile, the hospitality could not be better. Once we were walking to our accommodations we were wowed by the tropical landscapes. This instantly gave relaxation and peace. The view from the room gave star status. The room had everything we needed, we weren’t planning to be there much anyway. The bar was excellent. Bartender Gabe, hit the nail on the head every time. The food from the restaurant was extremely tasty, we did not feel the need to go off property except just to say we explored what the island had to offer. I saved the be best for last, the hospitality employee named Tushae provided the best service we have ever received while traveling. If all hospitality employees handled themselves like she did there would never be a complaint. She was personable yet professional. My husband and I loved her. We call her specifically for everything and she delivered. The lady need acknowledgement from the resort in the way or promotion and raise. We are the Barreras’ from Texas and we definitely recommend this resort!