TripAdvisor Traveler Rating

Contracted Legionaire Disease while staying there. Local clinic said it was stomach virus. We were rushed by ambulance when we got back to the united states

Wife and I stayed at Royal west indies on Jan 11 to jan 17. We got extremely sick on the second day and went for treatment at the local medical clinic and was treated wire IV's and nausea medicine. It didn't help and we were in constant contact by phone with the local doctor. We were restricted to the room all week not being able to eat and/or see any of the amenities of the resort. When we got back to the United States we were diagnosed with Legionaire Disease and hospitalized for 6 days. The States CDC informed us the incubation period was two days..exactly when we got it. I contacted management at Royal west indies and the said they tested...Feb 9th was their testing 20 days later !!! And of course they denied it !! They didn't even have the decency to refund any of our resort money we paid !! Unfortunately the United States told us they have no international jurisdiction. Such a shame they are geared to denying everything with no compassion for a customer to not be able to even enjoy the resort while under mis diagnosis of the local medical facility. What a lousy management policy...just a money grab...My advice is please stay away..maybe that was part of the reason they were cheaper than the real 4 star resorts. You get what you pay for !!!

This was an amazing place to stay if you like good customer service, friendly staff, excellent accommodations and a variety of water options..i.e.popls. This is BEFORE you get to the beautiful beach where loungers, towels and umbrellas are INCLUDED. I highly recommend this resort!!!

For those who looking for a clean place, well maintenance, no big luxury and steps from the beach at affordable or less absurd prices, you found it! The hotel staff are very nice, helpful, nothing to complain. The restaurant was very good, the price is normal for the hotel, the pools are small, but they aren't crowded.there no elevator, what was ok for me even at 3th floor. They leaved the luggage for me at room and climb some steps is good for health.

What luxury hotel doesn’t have decent WiFi? They couldn’t fix the WiFi after 4 days of trying. Go to a real luxury resort. Skip this one