TripAdvisor Traveler Rating

I just returned from an amazing stay at this hotel, and I can’t recommend it enough! Our agency Viagens e Baratas got us the best deal and from the moment I arrived, I was blown away by the beautiful surroundings and how warm and welcoming the staff were. Everyone was so friendly and always ready to help with a smile, making the entire experience so much better. The food was delicious with so many options to choose from, but what really made this stay unforgettable was the entertainment team, especially Pedro. He was absolutely fantastic, always making sure we were having the best time possible. His energy and enthusiasm were contagious, and he truly went above and beyond to make sure everyone was happy. Honestly, Pedro elevated the whole experience – his professionalism and positive attitude really make this hotel stand out! I also have to give a shoutout to the hotel director, who was constantly around, checking in and making sure everything was perfect. It’s clear how much they care about their guests, and it really showed. Overall, I had an incredible time at this hotel, and I’ll definitely be coming back. A huge thank you to Pedro and the rest of the wonderful team for making this stay so special!

The Iberostar Selection in Varadero left us with cherished memories from our recent stay in early May 2024. This was our second time visiting the resort, two families of 7 people, and once again, it didn't fail our expectations. From the moment we arrived, we were greeted with warm smiles and top-notch service, with Anita from Public Relations going above and beyond to ensure everything was perfect. We would like to take a moment to express our heartfelt gratitude to the dedicated staff of this resort, with a special mention to Anita and the entire team who makes this a secure and welcoming destination for all. On a personal note, we would like to share our story. Upon arriving at the airport, we realized that we had accidentally left a cherished ring in the safe locker of our room on the day of our departure. Panic quickly set in, but our worries were soon alleviated when we reached out to the hotel. Yadi from Public Relations immediately personally went to the room to retrieve the ring and ensured its safekeeping with the security team until we could arrange for its return to Canada in almost 4 months. Anita, throughout this process, was a constant source of support and coordination And now we are overjoyed to have our ring back in our possession. Our heartfelt thanks go out to Anita, Yadi, and the entire team for their efforts in making this a safe, friendly, and memorable place to visit. The resort itself is truly stunning. The grounds are immaculately kept, and the rooms are modern, comfortable, and meticulously cleaned by the housekeeping team. We always returned to a spotless environment, thanks to the hardworking cleaner (We stayed in bungalow #10 on the 3rd floor, occupying 3 rooms.) Our cleaning lady daily crafted lovely figures out of towels in every room. The buffet offered a wide variety of fresh fruits, eggs, milk, and delicious bread. Multiple options of cheese and ham were always available. We brought our own seasonings and spices to make our food taste just right for us. One can always find something to their liking on the menu. But please, people, don't forget:it's Cuba and please, be understandable and low your expectations. The beachside restaurant catered a roasted paella and grilled pigs during one of the days of our 9-day stay. To be fair, while the coffee in the buffet was not good, we found that a nice cup of coffee could be ordered in the lobby. We also would like to make a polite request to lower the volume of the loud live music during lunchtime, as it could be overwhelming and tiring. The entertainment and music each night were great, especially the Magic show. And some words of one of the most important treasures of our vacation: The beach! Beautiful! With its expansive stretch of golden sand and the breathtaking view of the ocean, where the water changed colors from deep blue to turquoise, was a tranquil and breathtaking destination. In conclusion, we highly recommend this resort for any traveler. Whether you're traveling as a couple, solo, or with your family, this place has something for everyone.

I came Thursday Sept 5th and I’m still here. This is my 4th time and I will come back again and again. The only bad part about this hotel are the rude clients! There is NOTHING wrong with this hotel! I have been treated like royalty from the time of checkin, until today. Anita in customer service is always running around to make sure you are having a good time and the rooms are satisfactory. She has asked me twice since being here. The rooms are impeccable. I am I. Bungalow 19, room 1931. This cleaner is amazing! Room is always spotless. The entertainment staff; Alex, Pedro, Audi, Michael… and I forgot some of the names are exceptional. I am travelling solo and have NEVER felt alone! They are always checking in on me to make sure I’m having fun. It’s like one big family! The overall manager who is Mexican and named Alex (I think) is super pleasant and always checking in. The beach is so beautiful! It’s super clean and warm. There is a walkway with another beach bar that is currently closed and being upgraded but does not affect anyone at all. We have another bar in the beach and food on the beach, behind the beach and then 2 buffets. Food….. here is my honest opinion. I am vegetarian and we all know vegetarian is not common amongst cubans…. But the food for me has been plentiful and tasty. We have fresh eggs and everything else’s, Yogurt, porridge, cereal, pancakes etc. lunches and dinners are also very plentiful. Again it’s the tourists who come here, fill their plate to the brim and are still in line for more meat than they k w they will eat because they don’t want to line up a second time. It is absolutely disgusting how some tourists are treating the kitchen staff. We have had two Olympic medalists move from the Royalton to this hotel because the food is good. So if it’s good for them, it should be good for all. And if you come here for the food then you are missing the point of being in Cuba. It has been an absolute dream being here!

Very good hotel, I definitely would recommend! The entertainment team was very pleasant and friendly! Miguel was always dancing and making sure everyone was having a good time!!! Other than the extreme heat that comes with Cuba’s summer, it was a beautiful time and I’ll definitely be coming back for more!!

The property is absolutely gorgeous and inviting. The beach location is by far the best in Varadero. The hotel staff are welcoming and friendly. The entertainment at the hotel is great, there is a nightly show and then a live musical performance following the show. Miguel from the entertainment staff was great, super friendly and always got the crowd moving with his amazing dance lessons. We attended two restaurants, the mediterranean and the gourmet and both were amazing. The main buffet offered a variety of dishes and always had an abundance of fresh fruit which was appreciated. Overall a great experience and I would definitely recommend staying at this hotel.