TripAdvisor Traveler Rating

The best hotel of all Varadero. The people so warm and all the time smile and try to help. The food is very nice with many fruits and vegetables. I loved the fish. The services of first level. All the hotel is very clean. The ninght show very nice. I want back again. Pleases dont change.

Indera at the towel bar went above and beyond .so helpful and friendly lots of good info for our sight seeing experience Always greeted me by name as well as boyfriend and his kids . Never had such great service was a joy to see her she had nothing but good advice and positive things to say about our stay

The administration is perfect Pedro he is the best he works perfect good attention perfect with customer service I totally recommend this hotel food is great the beach is just amazing . The rooms are very clean service is great the most important thing in Cuba is the beach

This is our 5th time in Cuba and 4th at this resort. We wouldn't go anywhere else here. Although some of the food and essentials are less available than I'm the past, it's easy to understand given the hard times in Cuba right now. However, you wouldn't realize it during the lobster dinner on 'Returning Guests Night', the steak and lobster for our 'Romantic Dinner' on the beach, or some of the fine dishes at the buffet. The theme restaurants have lost a step though. Apart from the most beautiful beach I've seen, the safety of the resort, and flowing drinks, it's the long-time staff that make this place great. Props to the customer service team of Ildelsis & Laura, Alex the beach bartender, and George who attended to our special dinner. We'll be back. A few tips for my fellow Canadians: 1) Bring lots of small bills for tips. You'll get amazing service, and it's respectful. USD id preferred, but you can get by on CAD 2) Bring ample cash if you're heading off resort. Credit cards are not accepted and don't even think about debit or your phone 3) Internet is good, but phone service is spotty. Remember, toll free numbers don't work from here. Lastly, fewer Canadians are coming here, apparently due to fear of blackouts, etc... We had none, and if you want to avoid the US, spend your travel dollars here :-)

We came here for 11 nights over Easter 2024 and it was our first time visiting Cuba so we were very wary on what to expect. The place is perfect, so clean, the staff were fantastic and very attentive. The lady on reception from when we arrived was extremely good and nothing was a problem, she arranged everything the way you would want from a good hotel. We were upgraded to a suite near the gym/beach as the lady said they could see it was my wife's 50th birthday, which was why we were going there as a treat. The room was a lovely size, reasonable sized balcony and fresh water supplied daily. The room also came with a fridge and safe. The pools were very clean and a great size, and there was some entertainment here and there, especially at 4pm when the DJ came to the pool for a party. All the parents and adults got in the pool with there rums and had a party whilst the kids were in the shallow end. There is a pool bar in the main pool and the service was excellent. Variety of drinks were very wide, good beers, lots of rum and different varieties and some cocktails. Down at the beach, which is miles long of white sand and clear blue sky sea, there are lots of sun beds and umbrellas, a couple of beach bars that offer the same drinks and service as the main pool bar. There is a place to get some food at lunch time by one of the bars, food is slightly limited, but still handy of you want something light without leaving the beach. At the other beach bar, there is a great chill out area, where you can sit on some nice comfy chairs and beds and be out of the sun and relax/sleep. Lobby bar, this is the main bar in the evening, very busy but the bar tenders are very good at their job, as with all staff, they really appreciate a tip every now and then and spot a good order of people so they generally service people in the right order. There are lots of drinks to choose form here and even some high end ones that you can pay for. Entertainment: This was a little hit and miss, we found some nights it was high end excellent dancing and singing, and other nights not so good, a little slower and usually done by the day time DJ. The in house entertainment crew that dance and even do pool synchronised swimming, are a great bunch, always practicing during the day and putting on a great show on their nights. Food: Yes, there are issues with a wide choice of food, due to the problem with the US, however, all the food was fresh and a nice choice each day. Bacon, eggs and fresh bread for breakfast, with fruits and juices was a great way to start the day. BBQ meats, rice and salads were the perfect lunch. Evenings were a good selection of fish and meats, however, we did on quite a few occasions have an issue with the two older chefs that were manning the large joints of meat stations. They would have large pieces of Pork or Turkey, but most evenings the meat was raw, you could see the blood coming out as they were carving it and it was such a shame as the meat looked great but I couldn't believe they were happy to serve raw pork, chicken and other meats to the guests. Obviously it just meant we ate something else, but if that meat was cooked properly, then we would have eaten a great evening meal each night. The special restaurants, were not so special. I think these could have been a lot better. The food was fresh and staff excellent, but they could have done a lot more for it to be called Ala Carte. For staff, everyone was very nice and friendly, and very professional. Everything was spotless and they were all smiling. We did have a lady that was the concierge, she was working by the suites on the ground floor, as well as the main concierge on reception. She was excellent and so helpful, it's people like her that make a great hotel. There are many other things I've since forgotten to mention, like the sugar cane press machine they brought into the hotel a couple of times at lunch time. An old fashioned machine crushing sugar cane for you to drink on the beach, with or without rum :) We will be coming back one day.