TripAdvisor Traveler Rating

Very bad. When we arrived the room smelled of mold and the bed was dirty and had hair. They changed rooms but the mold remained. They don't change towels and they don't have face towels. They advertise a minibar but it is empty. Water leak that ended up at reception. Horrible food (just poorly cooked pork, chicken and lamb) and some beans and sauces with bits of these foods. They don't even give food to the employees, I had to take dogs to give to the beach entertainer. In Havana a bottle of water costs €2.5. An entertainer who imitated Michael Jackson asked us to go to the bar and get a glass of water. In New Havana you see new Japanese cars but they belong to government/party members.

The hotel room was beautiful and well cleaned. The staff was also lovely and friendly. Entertainment top notch. Albert Einstein, head of Entertainment was a gracious host to me and my family. So brilliant when it came to his theme night. I only missed one show when we first arrive but I love every minute of it. 10/10 to him. The beaches are so beautiful and the water was so warm and luscious. Defo going again. Had a really good time

Beautiful hotel with so much attractions like the beach by sunset or the Japanese restaurant. Also very kind staff but my favourit is Albert "Einsein" a lovely person with a good sense of humor. Four stars because I had sometimes problems with the Wifi.

Gorgeous resort with very friendly staff! The beach is luxurious! Super clean and well maintained. Our room was very clean and spacious. The food was very good! The only minor problem was sometimes too much flies in the buffet restaurant..but we just shooed them away..what else could you do lol. You can dine at the fancy restaurants too! The Mediterraneo is a MUST. We had a nice lobster dinner The Gourmet was also delicious. The Japanese one was OK. The activities by the pool were so much fun . Nighly entertainment was enjoyable and fun to watch the shows.. I would definitely return!

The personal is very friendly and forthcoming. The room was spacious and mostly clean, only the sheets were a little stained. My balcony was stunning and I even had a little Wi-Fi in my room (block 10). The hotel has a convenient location, close to the beach which is always clean and I was very satisfied with the opportunity to rent a boat - all inclusive. The food was overall very good. The main restaurant had good and diligent cooks who prepared a variety of delicacies for every taste. The restaurant close to the pool provides a nice lunch, so does the bar next to the beach with its delicious roasted meat and sausages, bread, various sauces and plenty of fruit and vegetables. The bookable restaurants provide a tasty 3 staged menu as well, especially the gourmet restaurant is favorable. The lobby is spacious and lovely decorated and engaged personal is constantly serving drinks. For people who like a little action, there is a well performed show on the stage every evening, plenty of animation, a playroom, spa, sports pool, gym as well as a opportunity to let your children get entertained by the personal. Overall a very pleasant stay, 10/10 recommend.