This hotel is the best in Varadero ! We felt so welcome and the employees soon became like family. Especially Nury (dans teacher) and Haunsel (entertainment member), Raul (chefcook) and the law student at breakfast were doing a great job. I highly recommend everybody to come and visit this hotel.
Semra from The Netherlands
Extraordinary vacation, superb Staff, great escape during Covid-19
Oct 09, 2021
As soon as we got to Iberostar Selection, we were guided right away to the resort doctor, to have a rapid Covid-19 test. This was done before we were allowed to enter the premises, somewhere close to the entrance. The person who took the sample was very gentle and we did not feel much. After 10 minutes we received the result and were allowed to check in and guided to our room. The whole process took about 15 minutes. The Staff is very well organized, well trained and very professional.
CURRENCY: We were surprised to find out that the CUC peso no longer exists. It was discontinued back in January. If you exchange money, you will receive hundreds of CUPs, the new Cuban peso. For $20CA, the hotel exchanged 350 cuban pesos. The money have no value, and if you prefer to tip the staff, give them US dollars, euros, Canadian dollars, British Pounds etc.
Due to Covid-19 crises and US embargo, Cuba was hit hard. Some Cubans told us that there is no food at all to buy, and the only way to get groceries is to pay in a foreign currency. So don’t offer them Cuban pesos as tips, they cannot use it. They will have to exchange it at a very high rate into a convertible foreign currency and then buy their necessities. It is complicated and hard to understand, but you will find out more from the locals.
This was my 21st trip to Cuba. I’ve never seen such poverty. If you have the possibility, please bring small gifts, like medication(Aspirin, Tylenol), candies for the kids, toiletries, hygiene products and …food, any food, as much as you can, to give away. The resort has enough food for the tourists - I am talking here about regular Cuban people.
ROOMS: This is a very beautiful resort, with several pools, gardens, bars and restaurants, close to the beach. If you’ve been to Cuba before, you will recognize the beautiful white sand and blue waters. Amazing. Plenty of chairs and cabanas at the beach, as the resort was almost empty when I visited. 73 tourists, when the capacity is 800.
Many thanks to our cleaning lady, Marylin, who did an amazing job rearranging and cleaning our room and bringing fresh flowers and purified water daily.
Attention: make sure you bring your own water bottle, thermos/mug. There is no more minibar. You will receive two purified water bottles daily which they will refill.
FOOD: There is no more buffet service, and I hope this new rule will be kept forever, as I never agreed with people digging into food. There are stations with pasta, chicken, beef, fish, pizza, cold cuts, deserts. The Staff will serve you what you like and hand you the plate full with your favourites.
We wanted to extend our special thanks to our waiters, Yohani and Yoany, both super professional, prompt and very friendly. Thank you again for your care!
The food is good for Cuba, and don’t forget these are extremely hard times for Cubans. We had no issues finding food at any time in their restaurants. There are 3 a la carte: Gourmet, Mediterranean and Japanese. My favourite place was the Mediterranean restaurant.
AMENITIES: Everything here is spotless. The Staff is cleaning day and night, disinfecting the floors and surfaces. There is hand sanitizer everywhere, but I brought my own and even more, to give as gifts.
ENTERTAINMENT: Even if in the resort were about just 70 guests, there were shows every night. Great singers and dancers and colourful costumes. We enjoyed every minute of it.
VISITING HAVANA: not possible at this time. Varadero is a bubble, mostly free of Covid-19. You will not be allowed to leave the area. But you can visit Varadero city, take daily trips for snorkelling etc. All in the area.
ADVICE: Go to Cuba. Don’t be afraid. The safety measures for Covid prevention are tougher there than in many places in Canada. You will be safe. Bring small gifts for local people, anything you can. Every small favour will be greatly appreciated.
RETURNING TO CANADA: Make sure if have the ArriveCan App, and complete it to make your return easier. It took about 35 minutes to get through Customs when I came back. Very fast if you have the app.
Thank you again, Iberostar Selection Varadero, for making our stay perfect! Will see you again for sure! ??????
Sep 30, 2021
The best trip ever, beautiful beach, culture & people. Great resort & services. I will come back! Excellent job done by Cándido at the beach, Ilen, Yohany, Yovahny at the restaurant, Orlando at the beach bar, Juan Carlos & the hair stylist at the spa. They will take very good care of all of you.
All the health measures are in place. No panic, no drama. Test was done at arrival and also at the end in order to travel back to Canadá. Amazing place. Amazing people.
ANOTHER GREAT VACATION
Sep 17, 2021
My husband and I spent a week in August in this wonderful resort.
This is our third visit and this time we travelled with two other families of friends who found the resort just as loving as we did. Covid did not take anything from Iberostar’s amazing service. The small changes are actually for the better. One good example is that the buffet food is now being served. Guests cannot touch the food any more. Hopefully this practice stays forever.
The kitchen team handles all guests with remarkable speed and hotel manager makes sure enough of staff are available so that area with the buffet never gets crowded nor too busy. Impeccable organization.
Varadero beach is unique and well known and often times the major reason to come to Varadero. However, Iberostar Selection Varadero adds many more points to their list of excellence:
. kindness and great level of service of the entire staff across the hotel, at the reception, at all the bars, at the restaurants, at the sports courts, at daily entertaining points, at the nautical corner of the beach, at our rooms, behind the calls from the room, literally everywhere.
. outstanding night entertainment team – singers are world class and dancers are pretty incredible. Its worth mentioning that stage entertaining team just added to their staff couple of fantastic acrobats that rounded already impeccable evening event.
. Hotel Manager Senor Luis Alberto Heras is always around talking to the guests and asking for comments. Very kind and available as Manager of a good hotel should be. The night of arrival our flight was delayed and the entire dining room crew stayed to serve us hot supper. It is more that just job, it was extremely kind to keep the restaurant open after the hours particularly knowing that staff lives far from the tourist zone. His availability adds to the feeling of comfort and it matters even more during the vacation.
. Ms Sonya Jimenez, Iberostar representative from Spain was also more than available to help with
Covid test procedure of issuing Certificates that takes a moment of time and will surely be taken care of in the future with possibly collecting Certificates and distributing to the guests rather than having them wait in line.
It is extremely hard to select whom to mention from the group that operates as one soul. Niurka made our room always clean and fresh and she herself was invisible, we would only exchange the notes. Sensitive matter of daily cleaning of the room that was such a big concern prior to arrival was handled in most perfect way with respect to Covid.
The nurses doing the nasal test ware very gentle and taught us to exhale while test is being done. Such a small thing and such huge help not to be disturbed with the chemical at the top of the stick.
Johani , young gentleman that dances rather than walks though the dining room was special.
Hector is an amazing sail boat navigator with very little wind even.
Nuri and Alex – our dancing entertainers were excellent teachers while respectfully keeping the masks outside the entire time no matter that we were all tested.
We will surely go again.
Beautiful ocean, well designed hotel territory and great hotel crew
Sep 11, 2021
It is a pleasure to remember sunny days in Iberostar Selection Varadero, being in cold Moscow. Indeed the eautiful ocean, well designed hotel territory and great hotel crew helpt to relax and forget about a pulse of a megapolis. Special thanks to Nouris from the animation crew!