TripAdvisor Traveler Rating

While this hotel is incredibly nice, you're pretty much forced to choose the Valet parking which is fine, it's an extra $7 or so. The valet parking attendants were very friendly. However, the worst part of it all was the temperature in our room. It was a very hot day, but the room was humid, muggy, and the air conditioning wasn't doing anything. No matter what, the room wouldn't cool off. We couldn't even sleep with a blanket at night it was so hot. I talked to the front desk about the temperature and they said they would send a tech. There was no tech for an hour. I called the front desk again and the tech showed up about 5 minutes later and checked the air conditioning and said it was fine. They brought by another fan, but it still made for a terrible nights sleep. I wouldn't stay at this hotel in the summer ever again.

Room Condition: Outdated furnishings and carpets showing significant wear Inoperable mini-fridge Visible mold in shower HVAC system was barely adequate to maintain a comfortable temperature Noisy environment (both street noise and hallway disturbances) Amenities: No complimentary water in room Extra charge for WiFi in 2024 (unexpected and disappointing) A fan was available in the closet, which provided some relief Staff Interaction: Pleasant and helpful when approached Specific Issues: Room Comfort: The dated condition of the room significantly impacted overall comfort and enjoyment of stay. Cleanliness Concerns: Presence of mold in shower raises serious hygiene questions. Noise Levels: Poor sound insulation affected sleep quality and relaxation. HVAC Performance: The HVAC system struggled to maintain a comfortable environment, leading to discomfort during the stay. Basic Amenities: Lack of functioning mini-fridge and complimentary water was inconvenient. Additional Charges: Unexpected WiFi fees felt outdated for modern hospitality standards. Positive Note: Staff were courteous and responsive when assistance was required.

I enjoyed my stay here. The room was good but what I really enjoyed was the service. They catered and supported all my needs. It really made my experience easy and great. the hotel is also in a great location. They also support sustainable initiatives.

Outdated and hideous room. Interior design has not been updated since who knows when. Bathroom fixtures need replacing and shower has next to no pressure. Coffee and water was not provided in our room. Overpriced for the quality of the stay at $300CDN + a night I’m shocked at the standards and quality of the rooms.

The room was clean and well kept. The bed was comfortable. The location is ideally suited in downtown. The hotel is at Portage and Main and is close to many sites of interest and entertainment. Staff were friendly and helpful. The check-in time of 4:30 on the day we arrived was a bit late, but they stored our bags for us quickly so there was no problem.