TripAdvisor Traveler Rating

A very tired property. Our 1st night I couldn't open the door without shoving the door with a shoulder body slam. Paint was peeling. Carpet coming up. Remote control did not work. They brought a new one and still didn't work. Staff was very understanding and changed our room the next morning. That room was better but still tired. Bar stools in lounge were peeling. But staff was lovely. They truly make this property rise above it's tired old self.

This hotel is extremely dated and the rooms are in a huge need of remodeling. The HVAC system is questionable at best. The staff was apologetic but unfortunately could not do anything as the conditions of the hotel are outside anything they could be responsible for.

We had a minor issue with our room and we were moved to a new room immediately with no questions. Rooms are older and could maybe use some upgrades but it was super clean and had everything you need. Beds and pillows are super comfortable Very polite and professional front desk staff and the valet parking staff is awesome, a great bunch.

While this hotel is incredibly nice, you're pretty much forced to choose the Valet parking which is fine, it's an extra $7 or so. The valet parking attendants were very friendly. However, the worst part of it all was the temperature in our room. It was a very hot day, but the room was humid, muggy, and the air conditioning wasn't doing anything. No matter what, the room wouldn't cool off. We couldn't even sleep with a blanket at night it was so hot. I talked to the front desk about the temperature and they said they would send a tech. There was no tech for an hour. I called the front desk again and the tech showed up about 5 minutes later and checked the air conditioning and said it was fine. They brought by another fan, but it still made for a terrible nights sleep. I wouldn't stay at this hotel in the summer ever again.

Room Condition: Outdated furnishings and carpets showing significant wear Inoperable mini-fridge Visible mold in shower HVAC system was barely adequate to maintain a comfortable temperature Noisy environment (both street noise and hallway disturbances) Amenities: No complimentary water in room Extra charge for WiFi in 2024 (unexpected and disappointing) A fan was available in the closet, which provided some relief Staff Interaction: Pleasant and helpful when approached Specific Issues: Room Comfort: The dated condition of the room significantly impacted overall comfort and enjoyment of stay. Cleanliness Concerns: Presence of mold in shower raises serious hygiene questions. Noise Levels: Poor sound insulation affected sleep quality and relaxation. HVAC Performance: The HVAC system struggled to maintain a comfortable environment, leading to discomfort during the stay. Basic Amenities: Lack of functioning mini-fridge and complimentary water was inconvenient. Additional Charges: Unexpected WiFi fees felt outdated for modern hospitality standards. Positive Note: Staff were courteous and responsive when assistance was required.