TripAdvisor Traveler Rating

It was a good experience, it was clean, warm (in the middle of the winter) and comfortable. I had everything I need for my stay. The only thing for business purposes, the table in the room could be a bit more spacious.

Lobby guard was sensitive enough & helpful to open door for us every single time, rather good. Lobby people interaction was satisfactory. I was surprised to see their surprised face when I asked for nail clipper use as I was heading to a meeting. I recall other cheaper hotels easily accomodated this to lend me. Gym is in reasonable shape and nice top view. This is rather important to me so that is a plus. Semi killer was every 5-20mins some type of decompression steam and squeaky breaking sound woke me up on first night. Second night was because I couldn't sleep I slept well despite the sound. They offered to look into it but could not solve. Probably old system that needs overhauling. Some wall paper stain and noticeable gap of moulding near ceiling which I didn't care but some others might. Good supply of quality towels and reasonable smell. Corridor nice. Elevator took exessive long time to open after arriving to the floor. So if it stops 5 floors, then it would take like 30sec + additional time compared to regular elevator.

Wonderful way to enjoy the New Year’s Eve fireworks from our 20th floor window. We loved the chocolate-covered strawberries with sparkling wine. Dinner at the Velvet Glove restaurant was excellent. The only downside to being on this higher floor was that our room was warmer than we would have liked it at night.

The room temperature control was not working well, too hot, a towel rack falling off the wall. The room was nice, but not over special. Bed was comfortable. The bathroom was nice. We're there for a wedding. The food was really good and the serving staff was friendly.

Nice staff but not clean hotel room. Lots of hair. Showed it to staff. They apologized but did nothing to make up for the experience. Not a free stay, no discounts and not even a free meal. Really poor experience. Will not stay again unless rectified.