If you’re waiting on hold, we’re here to help. We’ve got the answers to popular questions and more. We've assembled a library of our most frequently asked questions on hold, that way you can get your answers right away.
If you can't find the answers to your questions on this page, feel free to request a call back.
Top On-hold help questions
Change or cancel flights
Get more information here to apply changes to your booking, change flight information or even change the flight itself.
Booking a flight
Find information here on how to book a flight, where we fly and different entry requirements as well as how to redeem a companion voucher or use your WestJet dollars.
Types of payment: Step-By-Step Instructions
WestJet takes various types of payment for flights and vacation packages. If you need help with any of these types of payments, look no further.
Learn more about your WestJet Rewards account, how to reset your password or even how to access your Travel Bank credits.
Check-in and itinerary
Check in, view your itinerary and get ready for your flight.
Not sure about what's allowed to be on-board or how many checked bags you're allowed? Find information here on your baggage questions.
We've created a small library of video tutorials. Find more information about booking, signing in, or preparing to call an agent.
WestJet gift card
Learn more here about how to purchase a gift card or check a gift card balance.
Request a call back from WestJet
Need to speak to a WestJet customer service agent about an issue that can’t be resolved online? You can request a callback.
Callbacks are only available to guests in Canada, America or the United Kingdom.