Deaf or partial hearing

We're dedicated to ensuring your WestJet flight is as smooth and enjoyable as possible.


We make every effort to assist guests who are deaf or have partial hearing. We offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100.


  • You may discuss your seating needs with an agent, or if you notify us of your requirement a minimum of 48 hours before your flight departure, and do not select a seat, our system will automatically provide a seating accommodation at no charge to an available seat that is appropriate for your needs as outlined below. We will make every reasonable effort for requests made within 48 hours before flight departure.
Aircraft Seating recommendation

WestJet Link (Saab)

Rows 4-5

Encore (DH-8)

Rows 7-10


Rows 6-9


Rows 6-11

737-800 and 737-8

Rows 7-11


Rows 15-23 and rows 28 to38
Note: guests cannot be seated in row 26 ABC/HJK

Service on board the aircraft

  • Our cabin crew members will:
    • provide you with an individualized safety briefing before flight departure.
    • advise you of all information provided to other guests in a timely manner. This may include information when the flight will take-off or land, general announcements or meal and beverage service.
    • assist you with accessing the entertainment content onboard

Helpful links