Multiple formats policy

The WestJet Multiple Formats Policy was created to meet the needs of our guests with disabilities, by providing alternative formats that complement or replace conventional print and video products used to describe the services provided by WestJet, wherever it is practical to do so. We will update this policy as new technology, products and services are introduced.

Information we provide

WestJet provides guests with disabilities information and documentation in multiple formats regarding the services WestJet provides. All information is offered free of charge, and can be provided in more than one format, if requested, and multiple copies may be requested of any available format. If we are not able to provide the information or documentation you request, we may offer alternate formats, when available and appropriate to do so. However, some information may not be immediately available.

Information	Formats available	WestJet availability
General public information including business information and financial reports	Website Email Large print CD TTY phone system	Readily² Readily On request¹ On request¹ 7 days a week 1 p.m. to 4 p.m.
Public information on services provided to guests with disabilities	Website Email Large print CD TTY phone system	Readily² Readily On request¹ On request 7 days a week 1 p.m. to 4 p.m.
Guest’s travel information (e-ticket print out, itinerary, and any other printed information related to the guest’s trip)	Email Large print CD TTY phone system	Readily Readily On request¹ 7 days a week 1 p.m. to 4 p.m.
In-flight (seat-pocket) WestJet magazine	N/A	N/A
In-flight safety demonstration	No on-board video products Narrative of the Safety Demonstration in a supplemental passenger safety briefing card in large print and Braille	N/A Readily available – on board all aircraft
In-flight safety video	No on-board video products Narrative of the video in a large print format Supplemental passenger safety briefing card in large print and Braille	N/A On request¹ Readily available – on board all aircraft
Annual Report	Website Email Large print CD	Readily Readily On request¹ On request¹

Please contact us toll-free at 1-888-937-8538 for assistance and additional information on the range of services provided to our guests with varying abilities.

¹ Available on approximately one week’s notice
² Jaws enabled