Occidental Tucancún reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12633 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Stay

Venture263116 on Jan 10, 2025

Food was remarkable and the service was just as great. We were given a room with a balcony and ocean view.

TripAdvisor users rated this property 5 out of 5

Outstanding

David S (Edegem, Belgium) on Jan 10, 2025

See you soon again. Allways glad to come back to Barcelo. Easy to get with bus, clean beach, great staff.

TripAdvisor users rated this property 4 out of 5

A Very Nice Stay

baggieboyben on Jan 07, 2025

We had a very nice holiday there and it had everything you need. The pools and the beach are great. The odd small improvements could make a massive difference to the hotel. The restaurant booking system, the use of the hot plate, and increasing members of staff behind the bar would definitely have improved the experience.

TripAdvisor users rated this property 3 out of 5

It was an experience of two worlds…

J F (Calgary, Canada) on Jan 05, 2025

Fantastic staff on an all fronts. Front desk and serving staff all deserve a raise! The grounds and groomed-beach all lovely. The rooms/decor dated, limited /repetitive buffet and tired linens. There were no poolside snacks…not even a single taco chip. During our stay there was not a single cup of fresh salsa - pico de gallo distant dream. The daily food was disappointing - full stop. BUT the Christmas Eve buffet was a total hit! … delicious, all the North American traditional hits. Sadly Christmas Eve only comes once a year.

TripAdvisor users rated this property 5 out of 5

Xmas stay with my teenage son

heatherrZ3025HU on Jan 03, 2025

We got a great room with a terrace on the 2nd floor overlooking the water. The best rooms in the hotel in my opinion. We loved the value for money, the Italian restaurant was our best food choice, food available 24/7. Staff were all lovely. The gym is small but great , clean and has all you need. Staff all work super hard, bar, room cleaning, restaurant and so on. All excellent and try to make the holiday good for everyone. We had an issue with our original room which they resolved to our satisfaction. We had a great stay and the location on the beach and near all the shopping malls is just great for all the family.

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