Occidental Tucancún reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

12200 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Just right, nothing spectacular

C4602PJkarenm (Kitchener, Canada) on May 24, 2024

Overall it's good but the AC in the room didn't work. It was very hot and humid. We already reported it multiple times, technician came by to check on it but it was not still working. They didn't offer to move us to another room. It was not comfortable at all especially at night. Good thing we only stayed for 2 nights in this resort. I would think very hard to book at this resort again.

TripAdvisor users rated this property 1 out of 5

Probably the worst food I've ever eaten in my entire life.

Glow_David (Lafayette, Colorado) on May 23, 2024

Gosh, such a beautiful beach ruined by the complete lack of experience of the kitchen staff. This was a disgusting culinary experience. I'm actually in bed for the second day after returning with cramps so bad. It was horrendous. Do not stay here do not stay here do not stay here. You will get sick. You will hate the food, trust me.

TripAdvisor users rated this property 5 out of 5

Friendly people in a beautiful location!

Lorna M (Covington) on May 23, 2024

Wonderful All-inclusive resort, friendly faces. Very Relaxing with Beautiful pools, lovely Beach, you feel like you are in heaven. If you're a big foodie, this is not the place for you, but that is honestly not important when you're getting the special treatment and every other amenity here. Definitely spring for the premium level, not much more and totally worth it. Don't pass this hidden gem up!

TripAdvisor users rated this property 1 out of 5

Terrible experience, terrible experiencia

rubi33012 (Michigan) on May 20, 2024

Review English and Spanish May/9/2024 Barcelo Tucancún no sirve 11 días comiendo lo mismo pollo, pollo, pollo, bistec en pedacito y unos trocitos de pescado lo mismo con lo mismo, el buffets muy pequeño y limitado, la piscina no hay sombra y si quieres bañarte antes que salga el sol no te puedes tomar una cerveza hasta la 11:30 de la mañana, no hay mucha diversión no tienen sala de juegos o música diaria para escuchar hay una excelente cantante cubana pero no es todo los días en el bar único que hay dentro del hotel ah y la playa no tiene rompe olas y son de casi dos metros imposible bañarse, tampoco hay bar en la playa ni te llevan las bebidas, alli tampoco hay sombra , las habitaciones el aire falla, teníamos cuatro habitaciones, lo único que salva a este hotel es el servicio de los trabajadore que siempre en México es excelente, las masajistas del spa, viajamos cada tres o cuatro meses a Cancún y este y el Casa Maya son los peores de hecho el Casa Maya cerro. Barcelo Tucancún does not serve 11 days eating the same chicken, chicken, chicken, steak in small pieces and a few pieces of fish the same with the same, the buffets are very small and limited, the pool has no shade and if you want to swim before the sun comes up You can't have a beer until 11:30 in the morning, there isn't much fun, they don't have a games room or daily music to listen to, there is an excellent Cuban singer but it's not every day in the only bar inside the hotel ah and the beach does not have a wave break and they are almost two meters high and impossible to swim in, there is no bar on the beach nor do they bring you drinks, there is no shade there either, the air in the rooms fails, we had four rooms, the only thing that saves this hotel It is the service of the workers that is always excellent in Mexico, the masseuses of the spa, we travel every three or four months to Cancun and this and the Casa Maya are the worst in fact the Casa Maya Cerro.

TripAdvisor users rated this property 5 out of 5

Very Beautiful Hotel To Visit.......

PeacemakerPurdy on May 19, 2024

My wife and I just left this Resort on May 18th! We were there a week and felt so welcome and loved by so many staff members! The Beach was absolutely beautiful and was so relaxing! From the moment I got to this resort, I felt welcome and felt like there was so much great hospitality from the wait staff to the bell guys as well as Sab Sab! He stuck out the most for me because he made me feel like a part of his family! I even teared up leaving this resort and gave him a big hug and told him thank u for everything. ALOT of the staff members even knew me by name and were so amazing. The shows were also amazing especially the magic, circus, and Michael Jackson show! The food was also good as well especially the Sea Food and Italian!! There is so much more I can say about this resort but I will stop! I would most definitely recommend this resort to friends and family as well. Thank you Occidental TuCancun for the great hospitality and making my wife and I feel so welcome! Y'all are amazing and don't ever forget that and we will be back one day soon I hope!!!

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