TripAdvisor Traveler Rating

Affordable stay. Property is old and that is visible here and there. But, service and options are good. Location is awesome. Overall enjoyable.

Excelente servicio, súper recomendado, el personal más amable y atento. Las vacaciones mas agradables y cálidas. Muchas gracias por el servicio 100% recomendado. Jose Martin el mejor anfitrión. Excellent service, highly recommended. The staff is incredibly kind and attentive. The vacation was very pleasant and warm. Thank you very much for the service 100% recommended. José Martín is the best host.

Overall, the hotel was just average. The staff and food were what you’d typically expect from an all-inclusive—not bad, but nothing memorable either. Where the property really fell short was the amenities. Many areas feel outdated, worn down, and long overdue for renovation. Honestly, this hotel was probably due for a refresh 15 years ago. We paid around $130 per night, and at that price, it felt acceptable. But if you’re paying anything significantly higher than that, you’re not getting good value—I don’t care what time of year you visit. For a more enjoyable experience, I’d strongly recommend spending a little extra and choosing a more modern resort.

Location location location! All was excellent. From the breakfast, to snacks, to bars. The ocean and the beach are the best spot on Zone 1. As well, any time I needed something I’d I ran into issues, I flagged it to Jose. He surely knows how to take care of clients and can easily have things fixed. I have been coming here three times or four times a year and I am likely coming back mid-December. Thanks for all the memories !

There are several areas that need improvement. The food variety and quality could be much better, and overall maintenance also needs attention. It’s clear the resort is short-staffed—calls often go unanswered, and getting help at the front desk usually means waiting in long lines. The card magnet system is unreliable and needs urgent fixing. The rooms also have issues; they feel old, have humidity, and an unpleasant smell. While the beach itself is beautiful, the beach service and amenities were disappointing. On a positive note, the service from some staff members was exceptional. The waiters Secundino, Miguel (Italian restaurant), Carlos (Mexican restaurant), and the breakfast host Isabel were AMAZING. Their kindness and professionalism truly stood out. Unfortunately, based on my experience, I would NOT recommend this hotel.