Occidental Tucancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

10165 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent service at Tucancun

christinas985 (Pembroke, Massachusetts) on Jul 04, 2022

The Tucancun was a smaller Hotel right on the beach. It was close to everything or a bus ride away. Everyone from the front desk to the service at the pool bar was exceptional. I can see why people return to this hotel every year. Our trip was amazing thanks to everyone at Tucancun!

TripAdvisor users rated this property 3 out of 5


OH6_25-7_2JBandco on Jul 02, 2022

Just got home from an all inclusive week. The best part was the entertainment provided by the AMAZING pool staff!!! We had a blast with Jair, Victor, Rambo, Noelia, Gaby, Aaron and Gio! We played volleyball in the pool daily and on the beach a few days too. We also played games, took part in a surfing contest and watched them dance and sing songs. They are fun, friendly energetic and a pleasure to have met. The weather was beautiful, the water majestic (minus the seaweed) and we saw sea turtles laying eggs on the beach! The turtles were such an unexpected sight, truly a once in a lifetime experience! The facility was nice, our room and view were spectacular and clean. The food was disappointing at best, very inconsistent, many upset stomachs. The Mexican restaurant was by far the best but limited availability. Pool hours are not user friendly, had a few days of loud drunks overtake the “adult/relaxation pool” - we left and went to the family pool because the kids were less obnoxious.

TripAdvisor users rated this property 5 out of 5

Excellent service

alejandromyres (El Paso, Texas) on Jun 30, 2022

Service is Great!! Bar tenders are amazing!! Specially Luis Alcudia and Abram. The best service !! Recomendado al 100%. Food is great too!! Rooms are excellent!! All staff very friendly!! El mejor servicio!! Volvere

TripAdvisor users rated this property 5 out of 5


Danessa1021 on Jun 30, 2022

Angel villafania was fantastic with his service by the pool. The restaurants buffets were great and always fresh, warm. The servers were friendly and very helpful finding our way around the hotel. The hotel was beautiful as well with lovely service.

TripAdvisor users rated this property 5 out of 5


Julianobello on Jun 30, 2022

That was an amazing experience, everybody is so nice espacially Teresa, Raoul,Mercedes, Maria, Augustin, la capitana Alandra! Thank you very much for all the services I ll come back. Food was great and the view looks amazing, the animation and pools are nice too, the chairs in the pool are a great idea!!!

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