TripAdvisor Traveler Rating

Location si good and the room has an excellent view of the beach on 8th floor. But that's all. There are neither umbrellas nor palapas at the beach. No shade at all in spite of the advertising on their web site. They told us it was because of the turtles nesting but we saw people renting umbrellas and paying $20 each. So if you pay, those umbrellas don't bother the turtles. LOL!!! They close the access to the beach at 6pm and a life guard takes everyone out of the water at 6pm. That's the time when we went because the sun was not so hot. Food is poor and it is the same everyday for lunch and dinner at the buffets. Special restaurants reservations are hard to get. You need to be at 7 AM on line to make it. In less than an hour everything is gone. We saw roaches in the Claraboya restaurant. I don't recommend.

When we arrived at our hotel, the room was spotless, very clean and neat. The restaurants were just amazing and delicious, the buffets were also great, when you were done eating you could just get up and leave and if you felt hungry again 10 minutes later just go back in there and eat whenever you want as much as you want. The view was nice from the hotel window and the staff were just nothing but friendly and helpful to the people that booked the hotel. Recommend to any cancun visitors who want to make this trip a trip they will never forget.

I’m going to start with the hotel it’s very beautiful in and out , the staff are so respectful and helpful , the food is so good and tasty, the drinks are good and excellent I rate this hotel 5 stars Aplus

Great food and wonderful customer service! Need more activities in the adult pool besides the kids pool! Will definitely stay again!

Ok... where to start. Room was nice we had a walk out terrace ocean front, and Brother in law had balcony above us... A/C unit didn't work in the bedroom, no hot water, drain in the bathroom floor overflows and we had to clean up im guessing sewer water daily off the floor, door didn't latch, calling front desk was impossible as they didn't answer the phone. Room service wouldn't answer either. Food- was terrible, same thing everyday on the buffet and the Ala cart was exactly the same. Ashtrays left on balcony assume u could smoke, nope they are to carry to the beach to smoke. We had to go to front desk to have towels brought, and fridge restocked, AFTER Room had been cleaned and we returned hours later. Pool towels were used to shower with and no wash clothes after the 1st night of 5! Nowhere to eat before 8am lines for the restaurants were ridiculous. Choice of beer- ONE Corona Extra... mixed drinks were made different at each bar. I've never in my life seen a Mai Tai that is GREEN... Bartenders mixed using white rum with dark rum. Nighly shows were not great. "Michael Jackson" night was the best of all and the person playing Michael, couldn't Lipsing the songs. The background of the show was not able to be seen as the background was cut up painted cardboard. This was my 7th trip to Cancun 6th different resort, and by far the worst of the worst... No airflow for the ocean front rooms except for the balcony/patio areas. Adult pool, the only swim up bar pool, had a broken ladder, no steps and alcohol serving pool with a ladder to get out, not steps, kinda dangerous for intoxicated guests. The list could go on and on.. Will not ever be returning to this resort........