Occidental Tucancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

10817 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Do not recommend.

ktjos69 (Cedar Rapids, Iowa) on Jan 26, 2023

The best thing about this resort was the location. Beautiful beach and the grounds were clean. We had three rooms one of which was a premier family suite. It took 24 hours to get hot water and my daughter’s bathroom never had hot water so she had to shower in our bathroom. The food was ok for breakfast and lunch. The Italian restaurant was the better place to eat. We went off the resort twice for supper and ordered pizza one night because the food was poor. The drinks were weak but that is expected at most all-inclusives. The wristband clause is a scam. They make you sign that if you lose your band you have to pay $100 for a replacement. You don’t think you would lose a band as it has a plastic snap. My son’s band was lost while in the ocean. My son-in-law’s band just fell off. He was able to find it and they gave him a new one. One family we ran into had replaced six bands to the tune of $600!! They were afraid to not pay it and have the police called or get kicked out. My expensive sandals were put behind the dresser neatly up against the wall and the dresser and we searched high and low for them while packing. Housekeeping had clearly placed them there to hide as I had left them by the bed the night before. My daughter heard housekeeping move the dresser while cleaning. There would be no need to do this. Would only recommend this resort for the location.

TripAdvisor users rated this property 5 out of 5


Barbara S on Jan 24, 2023

Angel Viilafania is a wonderful server and assists me and best friend with cocktails and appetizers. He made sure we were always hydrated!!!! Restaurant is very delicious and highly recommend the guacamole and fresh made chips.

TripAdvisor users rated this property 5 out of 5


Kimberly B on Jan 24, 2023

Angel Vil Lafania was amazing!! Was great and brought us everything we needed. Very good service. Good food. Drinks were delicious! We enjoyed our time around the adult pool! Service is very good. Pool was perfect.

TripAdvisor users rated this property 1 out of 5

Do not go there

jmallo212710 on Jan 22, 2023

Food cold at buffets . No variety.Good breakfast for omelette station the only thing that was good . Fruit selection good Same good every day . Drinks aweful . Nothing to do after shows . Staff somewhat friendly. Beach nice . Good location though .

TripAdvisor users rated this property 3 out of 5

Beautiful beach

568shelbyc on Jan 22, 2023

The only reason this resort gets 3/5 is because they have a beautiful beach and great bartenders. The check in process was super slow. We had a group of 8 with 4 rooms and it took about 1.5 hours to get everyone checked in, with rude front desk staff on top of that. The rooms were outdated and felt like motel rooms. Not a huge deal since we don't spend much time in the room, but it just didn't feel clean. Hot water and water pressure is hit and miss. If you take a shower during busy times don't expect to have hot water. The buffet is absolutely terrible for every meal. We were there for 10 days and the items were the same every single day with not many options. The Italian, Mexican and seafood restaurants were the only options for decent food, but reservations for the Mexican and seafood are full by 7:45 each morning and they do not take reservations until the day of. The snack bar was okay, depending on the day they had hot dogs, chicken wings, chicken nuggets, mozzarella sticks, or burgers. Most of our group relied on the snack bar offerings and the Italian restaurant to get enough to eat. We were super excited about the different pools and the adults pool with the swim up bar only to find out that the pools were freezing cold all day every day. We still used them but it was chilly. The beach is beautiful and clean. The location of this hotel is great, the luxury mall is right across the street and La Isla mall is just a few blocks away. The best part about our vacation was Pablo and Ismael the bartenders. They were fun and engaging and made great cocktails. While some of the other bartenders and wait staff were rude, they always made sure we were well taken care of. We will not return to this resort but if we did, it would be because of them.

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