TripAdvisor Traveler Rating

I stayed with my friends for our birthdays and we had such a good time in here the staff was very attentive and we didn't t expected to have so amazing vibes from the entertainment staff Jair ,Victor ,Angela,and Jessica we had gun dancing with them and the zumba class was so good. The shows are nice and they singer at night Mili was amazing made everyone to dance. The food can get better ,but it was okay for what you pay:)

We be stayed at this resort for 15 days and enjoyed the vacations , is worth the place for the price and what you get,the service very good,attentive bartenders , the entertainment staff really became good friends ,Jair was amazing as Jessica ,Victor,Aaron they all good job we loved the Zumba mostly. The beach is of the most beautiful things is soo wonderful , the location is soo perfect as well , many malls and restaurants nearby and the club zone is like 8 mins away. The food can get better a bit more variety and options would be good..

I’ll start with the good. The service here is second to none. This was my third time at this hotel and I can honestly say that all three times I have been welcomed with kindness and shown the utmost respect by the wait staff, bar staff, and entertainment staff. I’d like to shout out waiters: Omar, David, Miriam, Agustin, Marcos, Carlos Caamal for their attention and service. The bar team also deserves a shoutout, so thanks to Ismael, Jonathan, Michel, Pedro, Marina, and Miguel for making sure we were well hydrated! To the entertainment staff also a huge thanks: Victor, Jair, and Isabel…they can always be counted on for fun times and a good laugh. Now the bad. The food has decreased in quality each year I’ve visited. They have very few quality proteins to work with. Mostly, all you’ll find is chicken and pork. Being that the hotel is in the Caribbean, there really should be more seafood options. Beef is also scarce. The food can get a little boring after 3-4 days. The rooms are dated. The bathrooms are falling apart. I had a leak in my room, and I reported it, but no one came to fix it. The bathrooms in the lobby, by the theater and by the pools were disgusting. No one seems to care about the cleanliness of those bathrooms. They smell, they’re dirty, and remain that way most of the day. In general, the hotel seems understaffed. Check-in was eternal because there were only two people helping guests check-in and there was a massive line forming. There were two ladies helping guests check-out, but not too many people were checking-out and instead of helping people check-in, they just stood there and talked. In general, the front desk staff is not very friendly. They seem frustrated, overwhelmed, and it’s hard to ask questions because they seem rushed. The concierge team is annoying. They disguise themselves as wanting to help you, but in reality they’re just trying to get you to go to a breakfast with a sales rep to become a member. They’re extremely pushy, persistent, and do not seem to understand the word no. Sadly, I will not be returning to this hotel. For the price, there are much better hotels in the area and what made me make this decision is the hotel’s eagerness to sell me a membership to a hotel that is seriously declining in quality. It is unacceptable to be harassed in that way. Additionally, food quality, cleanliness, and room design need to improve big time.

Everything was great! Staff and location is exceptionable kind staff, very swift contactless check in. 2. Perfect position, near the supermarket and the bus stop 3. Comfortable and clean rooms. Food was great. Michell the bartender was amazing look for him if you want to have one of the best experience, he treats everyone so great. Would be back soon.

This is a lovely hotel situated on a wonderful beach location with direct access to a beautiful white sandy beach and clear sea.The pools are good, clean with poolside bar facilities. Unfortunately, the food is poor with a lack of variety. We needed to explore outside of the hotel to obtain a good meal which cost around $90 USD without drinks, for 2 people. The one bar located within the hotel closes at midnight and the resident singer who sings the same songs every evening stops at 11pm leaving nothing else to do other than watch tv in your room. It's a shame as the staff are friendly and helpful.