Occidental Tucancún reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.3
  • Location 4.5
  • Rooms 4.0
  • Service 4.2
  • Value 4.0

13594 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Nice experience

Eva-Marie P on Dec 18, 2025

The resort is small and cozy and perfect for a relaxing vacation, and it felt so tropical. The beach and ocean are beautiful and the water was so clear! Thank you to José, who works in guest service, for checking up on us and making sure we had the best experience! We felt very welcomed by him and he was very kind.

TripAdvisor users rated this property 4 out of 5

Trip worthy

Fearless247754 on Dec 15, 2025

I had lots of doubts before I booked my very first trip with this resort company after I purchased the membership 3 years ago. It turned our supricingly nice. Will book my next trip with them again!

TripAdvisor users rated this property 4 out of 5

Enjoyable stay

poddaranirban (Mississauga, Canada) on Dec 12, 2025

Affordable stay. Property is old and that is visible here and there. But, service and options are good. Location is awesome. Overall enjoyable.

TripAdvisor users rated this property 5 out of 5

Best vacations ever

Nicole B on Dec 06, 2025

Excelente servicio, súper recomendado, el personal más amable y atento. Las vacaciones mas agradables y cálidas. Muchas gracias por el servicio 100% recomendado. Jose Martin el mejor anfitrión. Excellent service, highly recommended. The staff is incredibly kind and attentive. The vacation was very pleasant and warm. Thank you very much for the service 100% recommended. José Martín is the best host.

TripAdvisor users rated this property 3 out of 5

Mediocre at best

beersd2025 (New Caney, Texas) on Dec 06, 2025

Overall, the hotel was just average. The staff and food were what you’d typically expect from an all-inclusive—not bad, but nothing memorable either. Where the property really fell short was the amenities. Many areas feel outdated, worn down, and long overdue for renovation. Honestly, this hotel was probably due for a refresh 15 years ago. We paid around $130 per night, and at that price, it felt acceptable. But if you’re paying anything significantly higher than that, you’re not getting good value—I don’t care what time of year you visit. For a more enjoyable experience, I’d strongly recommend spending a little extra and choosing a more modern resort.

View All