Overview
With rooms overlooking both the American and Canadian Horseshoe Falls, and directly connected to Fallsview Casino Resort, Hilton Niagara Falls/Fallsview Hotel & Suites is the perfect Niagara Falls getaway destination. This full-service hotel features a breakfast buffet, nightlife lounges, and three signature restaurants in the heart of Niagara's entertainment district. Hilton Niagara Falls is designed with our guests’ comfort and convenience in mind, with a variety of room options including, rooms equipped with Jacuzzi tubs, flat screen TVs, fireplaces, all tastefully furnished with fine European luxury.
Check in
4:00 a.m.
Check out
11:00 a.m.
Inclusions
Rooms
- 1 king bed, or 2 queen beds
- City view or Casino view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- City view or Casino view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Alarm clock
- Coffee maker
- Desk
- Hair dryer
- Iron/Ironing board
- Phone
- Rollaway bed (on request)
- Room service ($)
- TV
Amenities
Fireworks
Hall
Lobby
Walkway
Location
Reviews
TripAdvisor Traveler Rating
Hilton Niagara Falls/Fallsview Hotel & Suites - A Deeply Disappointing Stay
CFERR (London, Canada) on Dec 01, 2025
Our recent stay at the Hilton Niagara Falls was unfortunately marred by continuous issues, poor service, and the complete unavailability of the facilities that were the sole reason for our booking. While the check-in process was smooth, and we were initially offered a different room with a nice view, the subsequent experience demonstrated a significant failure in maintenance and customer care. Room Condition and Cleanliness Despite the pleasing view the room itself was unacceptable. The basic standards of cleanliness were not met. We encountered mold in several areas, the carpets were visibly stained, and the bathtub surface was peeling. Compounding the issue, the bathroom drain was clogged and did not function properly. It is astonishing that a hotel of this caliber, especially one that has recently undergone renovations, would rent out a room in such a state. Amenities: The Pool Disaster The primary reason we chose this hotel was for the kids pool. We were severely disappointed to find it closeing upon arrival it is only available Friday to Sunday at 1pm. Furthermore, the main infinity pool was also closed Monday after breakfast despite the poster pools Hours showing it to be open and only accessible via a reservation system of 1pm a requirement we were never informed about during check-in. Which we made it clear the kids were here to swim. The effective closure and restriction of both key facilities felt like a complete waste of the booking, rendering the hotel useless for our family's planned activities. Service Failures Several service interactions demonstrated a profound lack of coordination and basic hospitality: Late Check-Out/Housekeeping: We were offered a late check-out to compensate for the pool closures (which was moot, as we still couldn't swim). Yet, while we were preparing to leave, the housekeeper knocked on our door twice asking about our departure time, clearly not checking with the front desk regarding our late check-out status. Towels: A simple request for extra towels was made, and they never arrived. Unacceptable Dining Experience Breakfast was the final failure point. The food lacked quality we ordered and writhing 5-8 minutes it was on the table not sure how made to ordered breakfast is so quick.; specifically, the pancakes tasted overwhelmingly of flour with zero flavor, and the coffee was chemical-tasting. When I voiced my polite concern to the waitress, her response was dismissive and shocking: “Oh really, I have two cups already and it was fine.” Not only was there no apology or offer to replace the drink, but she also did Not remove the coffee from the bill. Given that the 18% gratuity was already applied via our package vouchers, it felt evident that there was no incentive for the waitress to provide even minimal service I honestly don’t know when this hotel Went so down hill this was our go to in the falls but it’s seriously needs some work.
Hilton concierge treatment is A+.
Melinda R on Nov 29, 2025
My husband and I knew the Niagara Falls view would be amazing, it was the customer support given by Karen at the Hilton concierge desk that made all the difference. Not only was she patient, and thorough, but super knowledgeable. The locations that she recommended were perfect fit for our interest and our budget. She insured we were on time and that those that we were meeting were also on timely. She gladly snapped family photos with a smile and followed up after each activity to ensure that we had no complaints or concerns. We will most certainly return to Hilton and look for Karen to assist us. P.S. the Canadian people are as friendly your reputation states. Sincerely, Keith and Melinda Moffett from Georgia celebrating our 14th Wedding Anniversary.
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