Virgin Hotels Las Vegas, a Curio Colletion by Hilton reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

866 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

10/10 Quality hotel close to airport

H-Woman-in-Hawaii (Oahu, Hawaii) on Feb 15, 2025

Great hotel close to airport! Fast check-in! Friendly staff! The chamber suite on 16th floor facing the strip was spacious and clean. Great shower pressure with rain shower effect! Bed was super comfy! Lots of lights and switches in room! Do not open the fridge door, or remove snacks from bar if you don’t want to pay. Heads up, there is no mini fridge or microwave, if you’re wondering. Quality restaurants on property, coffee shop at Opal Tower! There’s also a Dunkin Donut in hotel! Lots of photo opportunities! Beautiful hotel with a huge lawn outside to read, relax or tan!

TripAdvisor users rated this property 3 out of 5

Nope

Lisa B on Feb 08, 2025

Stayed with our big dog as we were driving through Vegas. Spouse went to the Sphere and I stayed in the room with pup. No room service in the evening. And no coffee/tea machine in the room! I expected both for such an expensive room. Down 6 floors, through the casino and then out the front doors for pet relief area. I wouldn’t stay again with a pet.

TripAdvisor users rated this property 5 out of 5

first virgin hotel experience!

H G on Feb 06, 2025

This was my first virgin hotel experience and it has made me a life long member! If you are wanting to avoid the loudness of the main casino areas but still want to be close to everything this is the perfect choice! The rooms feel homey and the service was great.

TripAdvisor users rated this property 2 out of 5

Hilton Virgin Hotel Las Vegas Stay

Bill M (San Rafael, California) on Feb 04, 2025

I stayed at the Virgin Hotel in Las Vegas in January 2025 while in town for medical treatment. I am a Life Time Diamond Member and I try to stay at Hilton properties. Since Hilton acquired the former hard Rock in 2019 and being close to the medical facility, I decided to give it a try. The check in appeared to go well and I was offered an upgrade to the Ruby Towers suites, which for a price, I turned down. With the bell man, went to the room. Entering the room I found a pair of boots in the closet, the beds had not been changed, just made with the used bedding, the bathroom amenities had not be replaced, and even an open bar of soap in a soap dish with the empty box still there. Apparently the room was still in use. I called down to advise. In the mean time, I looked at my reservation and saw that I had a suite in the Ruby tower as a benefit for Lifetime Diamond Member reserved for me as upgrade. Another call to the front desk and I was moved to the suite. Checked into the suite. Great. That night my daughter, daughter traveling as my medical advocate, was complaining of being cold. I was fine. Checking her bed, the comforter was missing. After several calls to the operator, we received the comforter. Twenty minutes later another one showed up at the door. On the third day, we turned on the room service light, as we did yesterday. When we came back in the late afternoon the room had not been cleaned and the beds made. I called down and talked to a gentleman on the situation. I told him that I had the Room Service request light on. He advised me that the Room service light didn't mean anything except that room service, maintenance, or security could come in without knocking and that I should call down for room service daily. otherwise they do not do the rooms. When I asked his name, he hung up. I talked to the concierge. He took care of making it happen. Having 3 Service dogs, Pomeranians, with us, we frequented the dog park. A very nice area for the dogs to do their business. A problem is that other guests do not avail themselves of the doggie bags and disposal can. New feces kept showing up at each visit. Also, no cleanup by staff occurred during my stay. Disgraceful and unsanitary. Having stayed at 7 different Hilton facilities in the past 3 months, this location was the worst, and as far as that goes, in a long time. Reasons for a 2 rating. Best part of the stay was a fabulous smoothy bar. A total 5.

TripAdvisor users rated this property 5 out of 5

Really nice time!

Anne S (Los Angeles, California) on Feb 03, 2025

My friends and I stayed here for a weeklong event here. Checking in was surprisingly quick and worry-free. Kevin took care of my check-in and was very helpful at pointing out general directions on where to go. I haven't stayed here since it was the Hard Rock, so I was curious to see what has changed. The rooms were beautiful and had a great vanity (unfortunately the vanity lights didn't work). I loved how all the lights were in control at the push of a button. Loved the TV channels, BUT after the first couple nights, our heater stopped working. I know it's Vegas, but my friend and I liked our room toasty! They sent a maintenance person to help fix it, but had to fix something in the room adjoining ours, so unfortunately we couldn't crank up the heat the rest of the trip. They did send up extra blankets. Good thing we were on the top floor because heat rises. It wasn't terribly uncomfortable. Another thing about the room is in the shower there's a rain head and a wand. But the switch the change shower heads was ALL the way up by the ceiling, so the only way we can change it was getting a chair, putting it in the shower, then standing on it. They need to fix that. But once again, didn't totally ruin our experience. I really enjoyed the fitness center, which was on the other side of the resort, but had great equipment, I'll just have to catch it on a slower day. There's a very sensitive touch-and-charge mini bar, which we left alone. But there's a safe, but no fridge or coffeemaker. But I brought my own kettle. My stay here was surprisingly easy going and stress free, despite little hiccups. My friends and I had a blast having late night breakfast at the Kitchen restaurant. I'd like to come back when it's warmer to use the pool, but we can't wait to stay here again!!

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