TripAdvisor Traveler Rating

Not sure why this place gets mixed reviews. I loved it. I liked the quieter location off strip, there were some very quiet and very loud areas of the hotel, something for everyone. Over 21s pool was good although small. The bed is the best hotel bed I’ve ever slept in and I like how you have a door to the bedroom so you can close off corridor noise. The rooms are huge, I take off a point for not having a coffee maker or kettle. Coffees are around $7 a pop so I went to target and bought a kettle for $20! The casino was quiet compared to others. Food was pretty decent but expensive in most places, the pizza place was excellent and good value for money. I’d definitely stay again.

The hotel is brilliant, the rooms are spacious, clean and bright. It’s a haven to return to away from the strip. The spa was great, the coffee shop and juice bars were handy. Such a relaxed atmosphere to recover in after crazy parties and amazing times on the strip. I’d score this hotel a 5 if it wasn’t for the very stand-off ish and rude check in staff. After 24 hours travel I was disappointed to be greeted by such an unhelpful and awkward receptionist. Absolutely no need for the eye rolling, huffing and puffing and bad attitude. Thank goodness for the amazing housekeeping service who helped us sort the room mix up (check in staff gave us the wrong details). The house keeping staff work hard, are super friendly and are a credit to this hotel.

The room is ridiculous, not in the good way. They have a “Kitchen” but it only has a sink and a Keurig. I called down to ask for a fridge or a microwave and they have neither. What is the point of a kitchen without those two appliances. There is a bar fridge, but if you touch it you have to pay. So where do you put the food you order? In the trash. The furniture surpasses uncomfortable to reach Torquemada level of torture. The bed has this weird corner piece at the foot of the bed. In the bedroom there is this huge stand/table but you cannot open it. The side and coffee tables are made of logs or something and a real pain to move. The doors to the balcony have a cable lock on them so you cannot actually open them, but they don’t seal either so the wind blows right through. Noise, holy hell!! I can hear everything the people in the next room are doing, saying, watching on the TV. Should you want to sleep in, tough, because some fool is going to start blaring the music at the pool around 10:00AM so, if you are on the pool side of the Canyon building, you are getting up. The good, the elevators are fast. It is close to the Sphere. All I got was “sorry” when I brought these up to whomever works the front desk.

One of the best hotel experiences I’ve had. ALL of the staff were extremely helpful, the rooms are beautiful and quiet. There are casino options downstairs but not overwhelmingly so. There are also food options and apparently a really epic pool that I missed because I was here for work and not play. The valet staff were all so sweet, and very helpful. I genuinely enjoyed my stay at this location and anytime I come to Vegas for work, this is the place I’ll be booking from now on. This is NOT on the strip but close enough for a cheap Uber ride. And certain rooms in the Ruby tower have wonderful views of the strip.

WORST hotel experience of my life. DO NOT stay here. Hideous decor., rude staff. I’m a Vegas local & went to this hotel for relaxing “staycation” . Upon entering the my room , the decor was bizarre & ugly with white mushroom shaped furniture (?) . The lighting was blindingly bright. This lighting in the room was controlled by a complicated set of dimmer switches that did not “dim”! There were two options, blindingly bright- enough to perform surgery or pitch black dark no in between . I attempted to just turn all the lighting off and use the ambient light of the TV to illuminate the room, but the remote did not work. The tv remote is rechargeable and was not charged. There was a charging disk on the bed side table, but housekeeping had not bothered to place the remote on the charger prior to arrival. I called the front desk to request help with the tv. They sent an engineer that was extremely rude. I requested a working tv remote, but was informed since I booked through a third -party there was nothing they could do. At that point, I physically walked down to the front desk to request assistance and was told there was nothing they can do about any of this. I left the hotel and went to the Westgate. Westgate staff was was lovely & I recommend going there!