TripAdvisor Traveler Rating

I dined in at PTs with my children. Becca was my waitress make was so nice to my daughters they loved her. Justin went above and beyond and I appreciate it.

My family is visiting Las Vegas for CES and we decided to visit the Strat to play 3 card poker for a nice break during the show. We took a taxi from the convention center, specifically for this purpose, on Thursday, January 8, around 1PM. Upon entering the casino, we noticed noone manning the 3 card poker table and asked the pit boss to open the table which he refused to do despite having personnel at tables with no people! He said to come back at 4, which we explained was impossible. He wouldn't accomodate us despite having manned, but empty tables! My daughter and I came there SPECIFICALLY for this purpose and felt the pit boss' decision to be unwarranted considering the circumstances. The YouTube videos show this place as a welcoming and friendly place; they allow filming in the morning as well. Unfortunately, the videos do not convey the Strat accurately. I feel the pit boss needs to be retrained to be more accommodating, flexible, and less rude. He squandered a good opportunity and left us deeply disappointed, not to mention the money we wasted on needless transportation. My advice would be to seek out your gambling experience elsewhere with friendlier staff whom are more in tune to the needs of their customers.

I was disappointed with my recent stay at The STRAT. While the room was clean and the maintenance staff was responsive, the overall value proposition is lacking. The property charges a $49.95 daily resort fee, but the tangible amenities provided do not justify the cost. The fee covers the pool and weight room, but the internet is incredibly slow—essentially hidden behind a paywall if you need functional speeds. In 2026, charging extra for reasonable Wi-Fi on top of a resort fee feels outdated. The Pros: The room was clean. On-site maintenance is fast and professional. The Cons: Lack of basic amenities: No bottled water provided in the room. Service hurdles: I experienced a total lack of hot water one evening. When I called for help, I was forced to navigate an AI agent that couldn't give me a timeframe for repairs. I had to insist on speaking to a human just to find out maintenance would arrive in 15 minutes. Hot Water Issues: It took nearly an hour from my first attempt to finally get a hot shower, as the water heater was located far from my room. While the 20% discounts on attractions are a nice gesture, they don't make up for the lack of basic "tangible" value.

I checked in online and it took me 30 mins to get my keys at 2 in the morning. There were a line of about 20 people for regular checkin, with just two people helping. I'm in the "Select" tower, which I think is name that becasue I should have selected to be in a different hotel. Everything in this room is old or broken. The are three small lamps, it's dim like a haunted house. The AC control panel has been partially pulled off the walll, so there's no AC unless you push the panel back into the wall and then the AC comes on but none of the controls work. To turn the AC off you pull the panel out again. The bath tub drains slowly (yuck), the phone buttons are dirty. There's no body wash in the body wash container. I have stayed in Motel 6's that were better maintained. Oh yeah, there's no wifi at all. I'm using my phone as a hotspot. I was here three years ago and don't remember it being this bad, so either theyr'e letting this tower fall apart, or letting the whole thing fall apart. At least they're doing a good job at entropy.

I had a bad experience checking in. The staff immediately told me I couldn't check in. I told them I had already paid for my reservation and asked if they could give me a refund, but they said no.